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Entry Level Technical Support Engineer Jobs in Rhode Island

Detroit Defense

Technical Support Specialist

Newport, RI

$75K - $100K/yr

Collaborate with engineering and technical teams to resolve complex system issues. Maintain service records, technical documentation, and support logs. Assist with software updates, system upgrades ...

Ricardo Defense

Technical Support Specialist

Newport, RI · On-site

$75K - $100K/yr

This role delivers hands-on and remote technical assistance, resolves system and network issues, supports installation and sustainment activities, and collaborates with engineering and program teams ...

PSG Global Solutions

ROC Support Technician

Lincoln, RI

$35K - $43K/yr

We fulll all aspects of professional & commercial stafng within administrative, engineering ... ROC Support Technicians provide technical support at the first stage level and assist team members ...

SEACORP

Software Engineer I

Middletown, RI · On-site

SEACORP is seeking a highly motivated and detail-oriented Entry-Level Software Engineer to join ... support mission-critical defense applications. Responsibilities : • Participates in an Agile ...

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Entry Level Technical Support Engineer information

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$36.7K

$77.4K

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How much do entry level technical support engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for entry level technical support engineer in Rhode Island is $77,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Rhode Island? The most popular types of Technical Support Engineer jobs in Rhode Island are:
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Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Rhode Island as of July 2026, with employment types broken down into 1% Locum Tenens, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $77,397 per year, or $37.2 per hour.

Technical Support Specialist

Detroit Defense

Newport, RI

$75K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Description

Position Overview:

Detroit Defense is seeking an experienced Technical Support Specialist to provide operational and technical support for mission-critical Department of Defense systems. This role delivers hands-on and remote technical assistance, resolves system and network issues, supports installation and sustainment activities, and collaborates with engineering and program teams to ensure reliable system performance. 


Key Responsibilities:

Provide technical support for networked systems supporting complex Department of Defense programs. 

Troubleshoot hardware, software, network, and system issues through both remote and on-site support. 

Support field installation, maintenance, and sustainment activities to ensure continued operational readiness. 

Respond to service requests, diagnose technical problems, and implement timely resolutions. 

Collaborate with engineering and technical teams to resolve complex system issues. 

Maintain service records, technical documentation, and support logs. 

Assist with software updates, system upgrades, and configuration management activities. 

Support customer training, technical guidance, and issue resolution during deployment and sustainment activities. 

Participate in continuous process improvement initiatives to improve support quality and response times.

Requirements

Required Qualifications:

Three (3) or more years of experience providing technical, network, or help desk support within Department of Defense, government, or other complex technical environments. 

Experience providing remote and/or on-site technical support for enterprise systems. 

Strong troubleshooting skills across hardware, software, and network technologies. 

Ability to obtain NAVSEA Alteration Installation Team (AIT) Level 1 certification within fifteen (15) days of task order start and Level 2 certification within forty-five (45) days, as required by the program. 

Active Top Secret Security Clearance required.


Preferred Qualifications:

Experience with one or more of the following technologies: Red Hat Enterprise Linux (RHEL), Windows Server, Windows Client, VMware, Ansible, Cisco technologies, Network Security. DoD Public Key Infrastructure, Aruba networking, Cloud computing platforms, CM Pro, Jira 

Experience providing remote technical support for Department of Defense or Navy systems. 

Experience supporting shipboard or field technical operations.

Strong customer service, communication, and problem-solving skills.


Detroit Defense offers an impressive compensation and benefits package including:

  • Medical, Dental & Vision Benefits
  • Company Paid Life and AD&D
  • Company Paid Short Term and Long-Term Disability
  • Flexible Spending & HSA Accounts
  • Legal & ID Shield Services
  • 401k with Company Match
  • Paid Tuition Reimbursement
  • Paid Holidays
  • Paid Time Off (PTO)


Why Detroit Defense

At Detroit Defense, we are proud to support the men and women who protect our nation. We deliver mission-critical solutions that enhance national security, protect the warfighter, and enable readiness through innovation, technical excellence, and end-to-end lifecycle support.


Remaining steadfast in our core values of Trustworthy, Mission Driven, Creative, and Agile we are a complex systems integrator for the U.S. Government, Detroit Defense provides solutions to meet the technical and programmatic challenges faced by our customers. Our proven success in multi-domain cross-platform system-of-systems integration results in fielded capability for warfighters. From R&D to production, fielding, and sustainment, Detroit Defense provides services and solutions to Empower Those That protect Us.


Veterans Encouraged to Apply: Detroit Defense proudly supports those who have served. We welcome applicants with military experience, including those transitioning to civilian careers. Your leadership, adaptability, and mission-focused mindset are valued here. Detroit Defense is a proud recipient of the Hire Vets Gold Medallion Award since 2022.


Detroit Defense is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.

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