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Technical Support Engineer Remote Jobs in Rhode Island

First Citizens Bank

Senior Java Engineer (Remote)

Carolina, RI · Remote

$125K - $165K/yr

... supporting them. Responsibilities * Design and develop technical solutions that meet user needs ... Empathy with developers. Innate desire to create a superlative developer experience down to the ...

First Citizens Bank

Senior Java Engineer (Remote)

Carolina, RI · Remote

$125K - $165K/yr

... supporting them. Responsibilities * Design and develop technical solutions that meet user needs ... Empathy with developers. Innate desire to create a superlative developer experience down to the ...

Harris

(Remote) Technical Engineer

Carolina, RI · On-site +1

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

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Technical Support Engineer Remote information

See Rhode Island salary details

$36.7K

$77.4K

$117K

How much do technical support engineer remote jobs pay per year?

As of Aug 10, 2026, the average yearly pay for technical support engineer remote in Rhode Island is $77,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Rhode Island? The most popular types of Technical Support Engineer jobs in Rhode Island are:
What are popular job titles related to Technical Support Engineer Remote jobs in Rhode Island? For Technical Support Engineer Remote jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Rhode Island look for? The top searched job categories for Technical Support Engineer Remote jobs in Rhode Island are:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,397 per year, or $37.2 per hour.

Senior Java Engineer (Remote)

First Citizens Bank

Carolina, RI • Remote

$125K - $165K/yr

Full-time

Re-posted 10 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC and TX.

We are looking for a hands-on Senior Software Engineer to join our growing Online Banking delivery team, which provides technology solutions and integration services in following areas: Digital Banking, Core banking, Credit/Charge/Debit Cards, and Foreign Exchange. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors and business stakeholders.  They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach.  They must be able to develop code and effectively oversee distributed development team members. 

As a Sr. Software Engineer, primary responsibility will be towards the development and support of Digital Banking solutions/projects. The Senior Software engineer will be responsible for all software aspects within the team including research, design, technology insertion, development, testing and supporting them.


Responsibilities
  • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
  • Oversee proactive maintenance on our existing Iaas/SaaS and on-premise applications within the Digital Banking, Mobile and integrating with Cards, Merchant Services, Payments, Foreign Exchange, Core banking and Trade Finance space to ensure our mission critical systems remain stable, are able to scale as our business grows, and remain fit-for-purpose.
  • Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application error.
  • Strong experience in supporting Business critical/ complex applications.
  • Exercises Judgement within defined procedures and practices to determine appropriate action.
  • Nice to have technical lead experience for small to medium sized projects.
  • Drive departmental best practices, guidelines implementation and adhere to standards.
  • Demonstrated expertise in designing and developing real-time integrations, file-based integrations and be able to optimize the use of database level processing. 
  • Empathy with developers. Innate desire to create a superlative developer experience down to the last detail.
  • Deep love of building elegant, maintainable, well-documented, secure code.
  • Abstracting and refactoring should be a passion, not a chore.
  • Drive to learn new things and go above and beyond the call of duty.
  • Always working to improve yourself and constructively support the team around you.
  • May mentor junior engineers and contribute to the team's technical growth.

Qualifications

Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Skills:

  • 8-10 years of hands on experience with Java/J2EE environment
  • Excellent ability to communicate technical information clearly and work effectively with cross-functional teams
  • Strong design & development experience with JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions, WS-*, JVM, JSP, Servlets, EJB, JNDI, JMX, JTA, Spring, JUnit, Hibernate.
  • Strong analytical and problem-solving skills
  • Experience building SpringBoot Microservices.
  • Experience building applications using container architecture with Kubernetes orchestration.
  • Preferred experience on public API development and using API Gateway like APIGEE.
  • In-depth understanding of JavaScript, including ES6+ features, Loopback, closures and asynchronous programming
  • Worked on Agile projects and has complete knowledge of day to day Agile routines.
  • Proven experience in building user interfaces with React.js
  • Familiarity with state management libraries like Redux or MobX
  • Understanding of the React component lifecycle and its best practices
  • Experience with testing frameworks like Jest or Mocha
  • Ability to interact with REST APIs and handle data fetching and manipulation
  • Proficient in using GITLAB for version control
  • Experience with Jira, Confluence and ORACLE Database systems
  • Understanding of basic UI/UX design principles
  • Prior experience with regulated financial organization is a plus

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 4 years of experience in Software application development and maintenance OR High School Diploma or GED and 8 years of experience in Software application development and maintenance

Preferred Skills:

  • 8-10 years of hands on experience with Java/J2EE environment
  • Excellent ability to communicate technical information clearly and work effectively with cross-functional teams
  • Strong design & development experience with JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions, WS-*, JVM, JSP, Servlets, EJB, JNDI, JMX, JTA, Spring, JUnit, Hibernate.
  • Strong analytical and problem-solving skills
  • Experience building SpringBoot Microservices.
  • Experience building applications using container architecture with Kubernetes orchestration.
  • Preferred experience on public API development and using API Gateway like APIGEE.
  • In-depth understanding of JavaScript, including ES6+ features, Loopback, closures and asynchronous programming
  • Worked on Agile projects and has complete knowledge of day to day Agile routines.
  • Proven experience in building user interfaces with React.js
  • Familiarity with state management libraries like Redux or MobX
  • Understanding of the React component lifecycle and its best practices
  • Experience with testing frameworks like Jest or Mocha
  • Ability to interact with REST APIs and handle data fetching and manipulation
  • Proficient in using GITLAB for version control
  • Experience with Jira, Confluence and ORACLE Database systems
  • Understanding of basic UI/UX design principles
  • Prior experience with regulated financial organization is a plus

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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