Technical Support Engineer Remote Jobs in Rhode Island

This is a remote role that may be hired in several markets across the United States.

This position is responsible for leading the design, development, implementation, and support of enterprise-scale Appian applications. The role serves as the technical lead for delivery teams, providing hands-on development while establishing technical standards, ensuring solution quality, and mentoring development teams. The individual is expected to lead complex implementations across the full software development lifecycle while partnering with business, architecture, infrastructure, and security teams to deliver scalable, secure, and maintainable solutions.

• Lead the design, development, deployment, and support of enterprise Appian applications.
• Serve as the technical lead for Appian delivery teams, providing day-to-day technical direction and code leadership.
• Design scalable process models, interfaces, records, reports, integrations, and reusable components using Appian best practices.
• Develop complex Appian solutions utilizing SAIL, Records, Process Models, Expression Rules, Decision Rules, Integration Objects, Connected Systems, Plug-ins, and Web APIs.
• Build and maintain integrations with REST, SOAP, databases, MQ, and enterprise systems.
• Perform code reviews and enforce development standards, security requirements, and Appian best practices.
• Troubleshoot complex production issues and provide root cause analysis and long-term remediation.
• Lead release management activities including CI/CD, deployment automation, and environment management.
• Collaborate with solution architects, business analysts, infrastructure, and security teams throughout project delivery.
• Mentor Appian developers and establish development standards across multiple delivery teams.
• Participate in architecture reviews, estimation, technical planning, and solution design.
• Support production applications through defect resolution, performance tuning, and platform optimization.

Bachelor's Degree and 6 years of experience in Software application development and maintenance

OR

High School Diploma or GED and 10 years of experience in Software application development and maintenance

Preferred Qualifications:

• Appian Certified Lead Developer
• Extensive hands-on experience developing enterprise applications using the Appian Platform.
• Strong expertise in SAIL, Records, Process Models, Process Reports, Integration Objects, Decision Rules, Web APIs, Plug-ins, and Appian Data Fabric.
• Experience integrating Appian with REST APIs, SOAP services, databases, Kafka/MQ, and enterprise applications.
• Experience implementing Appian Sites, Portals, Connected Systems, Document Management, and Security Models.
• Strong understanding of Appian platform administration, deployment automation, package management, and CI/CD pipelines.
• Experience with Git, Azure DevOps, Jenkins, or equivalent DevOps platforms.
• Strong SQL knowledge and database design experience.
• Experience with Java, JavaScript, and custom Appian Plug-in development is preferred.
• Experience leading Agile delivery teams and mentoring Appian developers.
• Excellent analytical, communication, and problem-solving skills.

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $130,109 and $160,00.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Bachelor's Degree and 6 years of experience in Software application development and maintenance

OR

High School Diploma or GED and 10 years of experience in Software application development and maintenance

Preferred Qualifications:

• Appian Certified Lead Developer
• Extensive hands-on experience developing enterprise applications using the Appian Platform.
• Strong expertise in SAIL, Records, Process Models, Process Reports, Integration Objects, Decision Rules, Web APIs, Plug-ins, and Appian Data Fabric.
• Experience integrating Appian with REST APIs, SOAP services, databases, Kafka/MQ, and enterprise applications.
• Experience implementing Appian Sites, Portals, Connected Systems, Document Management, and Security Models.
• Strong understanding of Appian platform administration, deployment automation, package management, and CI/CD pipelines.
• Experience with Git, Azure DevOps, Jenkins, or equivalent DevOps platforms.
• Strong SQL knowledge and database design experience.
• Experience with Java, JavaScript, and custom Appian Plug-in development is preferred.
• Experience leading Agile delivery teams and mentoring Appian developers.
• Excellent analytical, communication, and problem-solving skills.

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $130,109 and $160,00.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.