Technical Support Engineer Remote Jobs in Rhode Island

Expert Technical Consultant
Altera Digital Health
Location: Remote - North America (EST Time Zone Preferred)

About Altera Digital Health

Altera Digital Health is a global healthcare technology company focused on supporting clinicians, hospitals, and healthcare systems through innovative digital solutions that improve patient care and operational efficiency. Our Paragon platform is designed specifically for community hospitals, delivering an integrated Electronic Health Record (EHR) solution that helps streamline workflows, enhance clinical and financial outcomes, and support high-quality patient experiences.

At Altera, we are passionate about building technology that empowers healthcare organisations to deliver smarter, more connected care.

Overview

This is an exciting opportunity to join our growing North American team as an Expert Technical Consultant. In this fully remote role, you will be responsible for delivering high-quality, high-performing systems that meet our customers' business needs, leveraging Altera's industry-leading product suite. You will play a key role in supporting healthcare organisations across North America, bringing deep technical expertise and a passion for improving healthcare outcomes through technology.

Key Responsibilities

• Deliver expert-level hardware and system software technology to customers using standard procedures and best practices
• Provide technical support throughout the implementation delivery process, including triaging and troubleshooting issues raised by clients and implementation teams
• Install and configure all software required for Altera solutions
• Develop comprehensive technical documentation to drive efficiency, support customer implementations and contribute to departmental education
• Train both clients and internal Altera staff in areas of technical expertise
• Lead interface and data conversion development and implementation using tools used by the team
• Build and maintain new toolsets to support evolving business and client needs
• Apply expert-level knowledge of Altera data schema to deliver optimal solutions
• Provide sales support services to assist in designing tailored solutions for clients
• Develop and refine procedures and policies to continuously improve service delivery

Required Qualifications

• Bachelor's or master's degree in information technology, Computer Science, Software Engineering or a related technical discipline - or equivalent combination of training and work experience
• 5+ years of experience with MS SQL Server and SQL scripting- this is a core requirement of the role
• Experience with Paragon or another Electronic Health Record (EHR) system is required
• Expert knowledge of enterprise-level hardware, including Clustering, SAN technology and complex networking
• Proficiency with Microsoft Windows Server environments
• Experience with Amazon Web Services (AWS)or comparable cloud infrastructure
• 7+ years of relevant work experience in a technical consulting or implementation role

Nice to Have

• Experience with SSRS (SQL Server Reporting Services) and/or Power BI
• Familiarity with AI tools to support coding, data validation or conversion workflows

Working Arrangements

• EST time zone preferred
• Standard North American work week, with flexibility based on assignment requirements
• May require occasional after-hours, on-call or weekend support
• Up to 10% travel may be required

Compensation & Benefits

• Salary: $90,000 - $115,000 USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education
• Comprehensive benefits package including holidays, vacation, medical, dental and vision insurance
• Company-paid life insurance and retirement savings plan

Equal Opportunity

Altera's policy is to provide equal employment opportunity and affirmative action in all employment practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or any other legally protected category.

Applicants for North America-based positions must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" - We request Priority Referral of Protected Veterans.

Visa sponsorship is not available for this position.

This is an official Altera Digital Health job posting. To protect against identity theft, please only apply through our official corporate careers site.