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Entry Level Technical Support Engineer Jobs in Atlanta, GA

Axon

Technical Support Engineer I

Atlanta, GA · Hybrid

Your Impact AXON is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This ...

Axon

Technical Support Engineer I

Atlanta, GA · On-site

Your Impact AXON is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This ...

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Handle escalated cases from entry-level support and collaborate with Experts for complex problems ... Associate or Bachelor's degree in Engineering, Technical Management, or related field (or ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

CorDx

IT Support Engineer

Alpharetta, GA

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

Geotab

Support Engineering

Atlanta, GA

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

Geotab

Support Engineering

Atlanta, GA · On-site

Geotab is seeking a Support Engineer who will serve as a critical bridge between our frontline support teams and software development engineers, resolving complex technical challenges and driving ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

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Entry Level Technical Support Engineer information

See Atlanta, GA salary details

$36.1K

$76K

$114.9K

How much do entry level technical support engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for entry level technical support engineer in Atlanta, GA is $75,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $94,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Atlanta, GA? The most popular types of Technical Support Engineer jobs in Atlanta, GA are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Atlanta, GA? For Entry Level Technical Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Engineer jobs in Atlanta, GA look for? The top searched job categories for Entry Level Technical Support Engineer jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Entry Level Technical Support Engineer jobs? Cities near Atlanta, GA with the most Entry Level Technical Support Engineer job openings:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Atlanta, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $75,999 per year, or $36.5 per hour.
Technical Support Engineer I

Technical Support Engineer I

Axon

Atlanta, GA • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

9th of 143 rated electronics manufacturers

Job description

Your Impact

AXON is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This individual will play an instrumental role in supporting critical and escalated issues. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on resolving technical issues.


What You'll Do

Location: Atlanta, GA - Hybrid - 4 days in-office required
Reports to: Manager, Technical Support

  • Work closely with Law Enforcement customers to ensure a stellar experience with Axon's Fusus products & services.
  • Become an expert on the Fusus solution, available apps, APIs, and roadmap
  • Join Forces with Axon Teams to triage and prioritize agency change and feature requests
  • Lead consultative Solution Audits for prospects, including detailed network analysis, device discovery, and documentation.
  • Provide frontline email & phone support to customers for complex technical issues
  • Research, diagnose, troubleshoot, and identify solutions to resolve Axon device and system issues directly with customers via phone & email
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Assist the tier 1 support team by answering questions, aiding in troubleshooting efforts, and training
  • Log & provide detailed notes on each customer interaction
  • Develop knowledgebase articles
  • Solve problems effectively in an ever-evolving environment* Report bugs and trends to the necessary Axon teams
  • Participate in an on-call rotation for outages or other critical escalations as needed
  • Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
  •  Proactively improve knowledge and develop analytical and technical skills

What You Bring

  • Must have intellectual curiosity, humility, accountability, and positive approach
  • Network and telecommunication-specific professional certifications, such as but not limited to: CCNA, CompTIA Network+, etc.
  • Minimum of 3 years experience with routing and switching
  • Minimum of 3 years of Technical Support experience
  • Minimum of 2 year of SaaS experience
  • Operational knowledge of virtualization and virtual machines
  • Operational knowledge of computer/server hardware, Linux operating systems, and storage devices
  • Operational knowledge of redundant storage solutions such as RAID
  • Experience using Secure Shell (SSH)
  • Experience using Splunk, JIRA, and/or Salesforce* Experience with security camera systems, VMS, DVR, NVR solutions
  • Strong interpersonal skills and the ability to work with multiple teams to achieve common objectives
  • Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
  • Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset* Bachelor's degree in Information Technology, Computer Information Systems, related field or equivalent experience or certifications.

In order to comply with federal law, your employment is additionally contingent on your ability to lawfully possess, ship, transport, or receive firearms or ammunition under all applicable regulations if required. If it is indicated in your job posting that your role requires CJIS clearance, your employment is also contingent upon your ability to obtain and maintain CJIS security clearance in all applicable jurisdictions for the duration of your employment.

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

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