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Entry Level Technical Support Engineer Jobs in Atlanta, GA

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

RELX

Technical Support Specialist

Alpharetta, GA

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

This position requires close collaboration with Engineering, Product, and Sales teams to ensure ... Provide technical support and troubleshooting for law enforcement software applications and related ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet, Inc.

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

Graitec

Technical Support Specialist

Atlanta, GA · On-site

Overview Role Description The Technical Support Specialist plays a key role in delivering high ... Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field (or ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

  • Medical

  • Retirement

  • PTO

Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Atlanta, GA

Entry Level Technical Support Engineer information

See Atlanta, GA salary details

$36.1K

$76K

$114.9K

How much do entry level technical support engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for entry level technical support engineer in Atlanta, GA is $76,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $94,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Atlanta, GA?

The most popular types of Technical Support Engineer jobs in Atlanta, GA are:

What are popular job titles related to Entry Level Technical Support Engineer jobs in Atlanta, GA?

For Entry Level Technical Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Entry Level Technical Support Engineer jobs?

Cities near Atlanta, GA with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $76,002 per year, or $36.5 per hour.

Technical Support Specialist

LexisNexis

Alpharetta, GA • On-site

$44K - $74K/yr

Full-time

Re-posted 7 days ago

LexisNexis rating

7.6

Company rating: 7.6 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

190th of 491 rated business services

Job description

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About the Team
Explore our passion for discovery.
Global organizations, including law enforcement agencies, government entities, and enterprise customers, rely on our solutions to address complex data and investigative challenges. Our team is dedicated to helping customers reduce risk, improve operational efficiency, and uncover critical insights through innovative technology.
We foster a collaborative, adaptable, and customer-focused culture where employees are empowered to drive change, solve meaningful problems, and work alongside talented professionals across Engineering, Sales, Product, and Support teams. With customers in more than 100 countries, we are committed to delivering exceptional service and continuous innovation.
About the Role
We are seeking a Technical Support Specialist - Law Enforcement Solutions to provide expert application and technical support for law enforcement customers. In this role, you will serve as a trusted advisor to agencies, helping them successfully maintain, configure, and optimize mission-critical software applications.
You will work directly with customers to resolve technical issues, configure system settings, troubleshoot data exports, and support software implementations. This position requires close collaboration with Engineering, Product, and Sales teams to ensure customer success and continuous process improvement.
Work Schedule: Monday-Friday, 11:00 a.m. - 8:00 p.m. EST
Responsibilities
  • Provide technical support and troubleshooting for law enforcement software applications and related systems.
  • Respond to customer inquiries and service requests via email and other support channels.
  • Communicate directly with law enforcement agencies to resolve technical and operational issues.
  • Configure customer environments using administrative software tools to meet agency requirements.
  • Investigate and resolve data export and application-related issues.
  • Handle escalated customer service and technical support cases.
  • Perform network configuration, workstation installations, and COMM server configuration for TSA-related positions.
  • Assist customers with software installation, configuration, and training activities.
  • Analyze, diagnose, troubleshoot, and support hardware and software configurations for DORS, RAR, and Command Center applications.
  • Develop and maintain training materials that enable customers to maximize system effectiveness and end-user support capabilities.
  • Partner with Engineering and Sales teams to streamline support processes and improve customer outcomes.
  • Participate in product launch readiness activities and customer deployment planning.
  • Serve as a subject matter expert for supported platforms, product enhancements, and system changes through ongoing collaboration with product owners and management.
Requirements
Education & Experience
  • Associate degree, technical/vocational degree, or equivalent experience.
  • Minimum of 2 years of customer service experience in a contact center or technical support environment.
  • Minimum of 2 years of law enforcement experience (sworn or non-sworn), or 2 years of experience supporting Police Records Management Systems (RMS) or similar public safety applications.
  • Military experience of 4 years may be considered in lieu of law enforcement experience.
  • Experience supporting web-based applications and enterprise software solutions.
Technical Skills
  • Knowledge of law enforcement operations, objectives, and technology requirements.
  • Experience with Records Management Systems (RMS) and related law enforcement applications.
  • Proficiency with Microsoft Office and Windows-based business applications.
  • Familiarity with HTML, XML, and networking technologies, including VPNs.
  • Proven troubleshooting, diagnostic, and problem-solving skills.
  • Experience with software installation, configuration, and system support.
Professional Skills
  • Exceptional customer service and relationship management skills.
  • Excellent written and verbal communication abilities.
  • Proven presentation and training skills with the ability to educate technical and non-technical audiences.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proven ability to collaborate cross-functionally with technical and business stakeholders.
  • Self-motivated, adaptable, and committed to delivering outstanding customer experiences.

U.S. National Base Pay Range: $44,500 - $74,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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