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Entry Level Technical Support Engineer Jobs in Atlanta, GA

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

QGenda

QGenda Technical Engineer

Atlanta, GA · Hybrid

QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences. How You'll Make an Impact As a QGenda Technical ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

Supermicro

Technical Support Associate

Atlanta, GA · On-site

$70K - $100K/yr

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

Kiongroup

Software Engineer - Tech Support

Atlanta, GA

$65K - $105K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

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All JobsTechnical Support Engineer JobsEntry Level Technical Support Engineer JobsEntry Level Technical Support Engineer Jobs in Atlanta, GA

Entry Level Technical Support Engineer information

See Atlanta, GA salary details

$36.1K

$76K

$114.9K

How much do entry level technical support engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for entry level technical support engineer in Atlanta, GA is $76,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $94,700.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Atlanta, GA?

The most popular types of Technical Support Engineer jobs in Atlanta, GA are:

What are popular job titles related to Entry Level Technical Support Engineer jobs in Atlanta, GA?

For Entry Level Technical Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Entry Level Technical Support Engineer jobs?

Cities near Atlanta, GA with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,002 per year, or $36.5 per hour.

IT Support Engineer

CorDx

Alpharetta, GA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

About Us 

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. 

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting. 

Responsibilities 

  • 1. Technical Support and Troubleshooting 
     Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.  
  • 2. Device Management and Maintenance  
    Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.  
  • 3. User Account and Access Management  
    Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.  
  • 4. Software Installation and Update Management  
    Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.  
  • 5. Network Support and Security Protection  
    Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.  
  • 6. Email Security and Anti-Phishing Measures  
    Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.  
  • 7. Data Backup and Recovery  
    Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.  
  • 8. Information Security Compliance and Training  
    Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.  
  • 9. Support IT Projects and Technology Deployment  
    Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.  
  • 10. Documentation and Reporting  
    Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality. 

Requirements

  • Bachelor’s degree in information technology or computer science. 
  • Proven work experience as a technical support engineer. 
  • Knowledge of web services, API, and IP-based protocols. 
  • Industry knowledge and/or experience relating to AI
  • Knowledge of computer hardware and networking systems. 
  • Good time management skills. 
  • Good interpersonal skills. 
  • Ability to troubleshoot complex hardware and software issues. 
  • Excellent written and verbal communication skills. 

Benefits

  • Medical Insurance 
  • Retirement Plan 
  • Paid Time-Off 
  • Opportunities for professional development and career advancement