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Entry Level Technical Support Engineer Jobs in Atlanta, GA

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Handle escalated cases from entry-level support and collaborate with Experts for complex problems ... Associate or Bachelor's degree in Engineering, Technical Management, or related field (or ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

BestInBoating

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

QGenda

QGenda Technical Engineer

Atlanta, GA · Hybrid

QGenda Technical Engineers are product experts who leverage their knowledge to deliver high-quality support and meaningful customer experiences. How You'll Make an Impact As a QGenda Technical ...

Fortinet

Technical Support Specialist

Atlanta, GA

Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ... Previous experience providing technical support, preferably supporting data networking products and ...

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Entry Level Technical Support Engineer information

See Atlanta, GA salary details

$36.1K

$76K

$114.9K

How much do entry level technical support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for entry level technical support engineer in Atlanta, GA is $76,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $94,700.00 per year, depending on experience, location, and employer.

What is an entry level technical support engineer?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does an entry level technical support engineer do?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the key skills and qualifications needed to thrive as an entry level technical support engineer?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Atlanta, GA?

The most popular types of Technical Support Engineer jobs in Atlanta, GA are:

What are popular job titles related to Entry Level Technical Support Engineer jobs in Atlanta, GA?

For Entry Level Technical Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Engineer jobs in Atlanta, GA look for?

The top searched job categories for Entry Level Technical Support Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Entry Level Technical Support Engineer jobs?

Cities near Atlanta, GA with the most Entry Level Technical Support Engineer job openings:

Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,002 per year, or $36.5 per hour.

Controls Engineer Technical Support

Kiongroup

Atlanta, GA

$65K - $140K/yr

Full-time

Re-posted 15 days ago

Job description

Dematic Corp. has a need for a Technical Support Group Controls Engineer, within Dematic's Customer Service Department.
As an Escalation Team member, providing world class customer service to high profile customers in a timely manner. As the top tier engineer in the escalation process, you will support your pier engineers in finding or developing the information needed to support their customer's needs. Your primary focus will be to, close out backlog of active long life cases, provide case analysis to determine if the case closure was proficient, & work with management to increase solution execution efficiency.
Case analysis to determine if there are systemic issues in Dematic's supplied equipment to include resale equipment.
The Technical Support Professional provides skilled technical assistance for material handling systems and automated equipment. This role focuses on resolving moderately complex issues, supporting customers, and contributing to team knowledge while maintaining high service standards.
Strategic impact: Analyzes problems / technologies and does research to develop options for solutions or improvements that serve as a basis for decision-making.
Work:
Solves complex problems; takes a new perspective on existing solutions.
Works independently, receives minimal guidance in most situations.
Accountability: Contributes to functional / business projects and takes over accountability for parts / may have accountability for on-going activities or objectives.
Rotational on call requirement to receive incoming escalations 24/7 Including nights.
Expected to support incoming calls as needed.
Technical Support
Diagnose and resolve technical issues related to conveyors, sorters, AS/RS, robotics, and PLC-controlled systems.
Handle escalated cases from entry-level support and collaborate with Experts for complex problems.
Maintain accurate records in ERP and ticketing systems (SAP, Oracle, Jira).
Assist in implementing preventive maintenance strategies and reliability improvements.
Customer Interaction
Communicate effectively with customers regarding issue status, timelines, and resolutions.
Provide technical guidance during service calls and follow-ups to ensure satisfaction.
Support customer-centric initiatives and assist in conflict resolution when needed.
Team Collaboration
Work closely with Supervisors and Experts to share insights and best practices.
Participate in training sessions and contribute to onboarding new team members.
Assist in developing troubleshooting guides and knowledge base content.
Work as PM to project / R&D teams responsible for coordinating the information gathering and supplying that to the appropriate teams and tickets.
Support the (GIR) Global Issue Reporting system which helps engineers across the entire organization receive the assistance they need to fulfill the task they are working on.
Continuous Improvement
Identify recurring issues and suggest improvements to processes or documentation.
Support Lean or Six Sigma initiatives for operational efficiency.
Contribute feedback on system performance and reliability enhancements.
Continuous improvement initiative, to include the development and implementation of training material.We offer:
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will do in This Role:

  • Participates in the support of semi-complex systems that integrate hardware and software.
  • Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
  • Provides troubleshooting expertise to Dematic's customers
  • Travel between 20-30% to different customer locations which may include weekends, holidays, and Overtime
  • Average day time will be spent; 10% Time on calls, 60% Time working case Backlog& Case/Project Management, 30% Training/Training Development

What We are Looking For:

  • Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience).
  • 3-5 years of experience in technical support within material handling, automation, or logistic
  • 3+ years' experience with controls hardware troubleshooting
  • 3+ years electrical troubleshooting experience
  • Strong understanding of automated systems and basic PLC troubleshooting.
  • Capable of trouble shooting Allen Bradley Logix PLC, Siemens, Modicon PLC, and controls platformsexperience a plus.
  • Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud).
  • Excellent problem-solving, communication, and organizational skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Willingness to work flexible hours and participate in on-call rotations.
  • Strong customer service mentality
  • Strong verbal communication skills over the phone
  • Ability to work independentlyand manage teams

Apply