Development Operations Jobs (NOW HIRING)

BRIGHTON CENTER

Development OperationsSpecialist

Shared Services

Position Code:

DevOS

Exempt Status/Pay Type:

Exempt

Reports to:

Corporate Partnerships and Events Manager

DOL Status:

Administrative Exemption

Department:

Development

Work Schedule:

M-F 8am to 5pm; some nights/weekends

Location:

Higgins

WC Code:

8810

Travel:

0.1

EEO-1 Category:

ASW

GENERAL DESCRIPTION OF POSITION

Reporting to theCorporate Partnerships and Events Manager, the Development Operations Specialist serves as the subject matter expert for development operations, fundraising systems, donor data management, reporting, and business processes that support Brighton Center's fundraising, stewardship, and engagement efforts.

This positionis responsible forthe administration, optimization, and continuous improvement of the organization's fundraising technology platforms anddevelopmentoperations processes. The Development Operations Specialist exercises independent judgment in analyzing fundraising data,identifyingtrends and opportunities, recommending operational improvements, and implementing solutions that enhance donor engagement, operational efficiency, and revenue generation.

The Development Operations Specialist works collaboratively with Development, Marketing, Finance, Executive Leadership, and Board stakeholders to support strategic fundraising initiatives through data analysis, reporting, system administration, and operational oversight. This role serves as a key resource to leadership by providing insights and recommendations that support organizational decision-making and fundraising effectiveness.

ESSENTIAL FUNCTIONS

This position requires face-to-face interactions with staff, board members, vendors, donors, and thegeneral publicon a daily basistoaccomplishall essential functions of the position.The Development OperationsSpecialistmust independently manage complex, multi-platform operations while collaborating cross-functionally across the organization. Responsibilities include but are not limited to:

DEVELOPMENTOPERATIONS&SYSTEMS MANAGEMENT (55%)

The Development OperationsSpecialistserves as the primarymanager and subject matterexpert ofall Development andfundraising technologyplatforms.This includes but is not limited to: Raiser's Edge Donor Management System,Clickbidauction platform, ticketing software, Benevity employee matching platform, corporate volunteer systems, and Mighty Cause. This function requires theexercise ofindependent judgmentand discretionto ensure data integrity, optimize systemperformance,improve operational efficiency,and derive strategic insights that directly influence fundraising decisions.

• Serve as the primary administrator and subject matter expert for all Development databases and fundraising technology platforms.

• Develop,maintainand implement data governance standards, procedures, and best practices to ensure dataaccuracy,consistencyand compliance across all systems.Designand execute complex queries, imports,exports to support appeals, stewardship campaigns, event communications, and marketing outreach.

• Evaluate system functionality andidentifyopportunities for operational improvements, processenhancements,and technologyoptimization. Develop,maintain, and distribute the Development Performance Dashboardand operational reportson a regular basis to inform leadership decision-makingand departmental planning.

• Analyzedonorgiving trends toidentifylapsed donors, changes in giving levels, acquisition opportunities, and other patterns; present findings and recommendations to leadership.

• Lead data integrity initiatives, including routine audits, duplicatemanagement,quarterlyNational Change of Address (NCOA) updates andquality assurance processes.

• Manage all third-party employee giving platforms, including updating Brighton Center information and capturing donor data, gift amounts, and acknowledgment details.

• Continuouslyevaluate emerging technologies, fundraising tools and operational practices that may improve donor engagement, reporting capabilities and organizational effectiveness.

DEVELOPMENT OPERATIONS STRATEGY, ANALYTICS & REPORTING (20%)

The Development Operations Specialist serves as a strategic resource to Development and Marketing leadership byprovidingoperational insights, evaluating fundraising performance, andidentifyingopportunities to strengthen donor engagement and organizational effectiveness.

• Analyze donor giving trends, campaign performance, stewardship outcomes, and constituent engagement data; provide recommendations to support fundraising effectiveness.

• Identifyopportunities to improve donor retention, operational efficiency, and overall fundraising performance through data analysis and trend evaluation.

• Evaluatedevelopmentworkflows and operational processes and recommend improvements that enhance efficiency, compliance, and donor experience.

• Lead special projects related to fundraising operations, process improvement initiatives, and cross-functional collaboration.

• Establish andmaintaindevelopmentoperations standards, reporting methodologies, and database management procedures to support organizational goals.

• Independently implement approved operational improvements that enhance fundraising effectiveness and data integrity.

DEPARTMENT OPERATIONS & EXECUTIVE SUPPORT(5%)

The Development OperationsSpecialistprovidesoperationalsupportto Development and Marketing leadership to ensure efficient departmental operations, effectivecommunicationand successful execution of team initiatives.

• Coordinate departmental administrative processes, including financial documentation, invoice routing, budget tracking support, and vendor coordination.

• Assistwith meeting coordination, preparation of materials, presentations, and departmental communications.

• Support internal staff engagement activities, team meetings, and department initiatives as assigned.

• Serve as a resource for operationallogisticsthat support the effectiveness of the Development and Marketing teams.

EVENTS&&STEWARDSHIPOPERATIONS(15%)

• In addition to two signature fundraising events, Brighton Center's Development and Marketing teams manage volunteer, employee, media, and stewardship eventsmonthly. The Development OperationsSpecialistprovides operational leadershipand oversight to ensure efficient execution,accuratereporting, and exceptional constituent experiences.

• Oversee operational planning and support for assigned fundraising, stewardship,volunteer, and donor engagement events.

• Manage event registration systems, guest participation records, donor tracking, attendance management, and related data collection activities.

• Coordinate event-related operational needs, including vendor communication, supply management, facility requests, event setup coordination, and execution support.

• Ensureaccuratecapture and maintenance of constituent information resulting from fundraising and stewardship activities.

• Manage stewardship processes to ensuretimelyacknowledgments, donor recognition activities, andaccurateconstituent engagement records.

• Support donor cultivation and stewardship efforts through operational planning, tracking, and cross-functional coordination.

RESOURCE COMMITTEE SUPPORT (5%)

The Resource Committee is an integralcomponentof the Brighton Center Board of Directors and includes current board members, major donors, and prominent community leaders. The Development OperationsSpecialist\serves as the primary operational liaisonand provides strategic administrative support to ensure effective committee operations.

• Coordinate ResourceCommitteelogisticsin collaboration with the CEO, CDO, and CMO.

• Prepare all meeting materials, agendas, and presentation packets.

• Support leadership in monitoring committee initiatives, fundraising activities, and strategic priorities.

• Facilitate communication and information sharing between committee members and organizational leadership.

• Maintain records, action-item tracking, follow-up communications, and committee documentation.

QUALIFICATIONS

Required:Bachelor's degree in business administration, Nonprofit Management, Public Administration, Marketing,Communicationsor a related field; or equivalentcombination of education and experience.Threeto five years ofprogressively responsibleexperience indevelopmentor fundraisingoperations,database management, orbusiness operations, preferably in a nonprofit development environment.Experience administeringdonor management systems (Raiser's Edge, Salesforce,eTapestry, or equivalent).Experience developing reports, dashboards, dataanalysesand operational metrics.

NECESSARY SKILLS

• Advanceddatabase management and dataGovernanceexpertise.
• Strong project management skills with the ability to independently prioritize, plan, and execute multiple concurrent projects and deadlines.

• Strong business process improvement and problem-solving skills.Expertise inreporting, dashboard development, and operational analysis.Excellent written and verbal communication skills with the ability to communicate professionally with donors, board members, staff, and community partners.

• Ability toestablishand maintain collaborative working relationships with staff, donors, board members, volunteers,vendorsand community stakeholders.Demonstrated ability toindependentlymanage multiple priorities and complex projects.Ability to exercise sound independent judgment,maintainconfidentiality, and handle sensitive information with discretion.

• Commitment to Brighton Center's mission, vision, values, and programs, with the ability to articulate these to motivate donors and prospects.

• Commitment to Brighton Center's mission,visionand values.

MENTAL & PHYSICAL DEMANDS

• Ability to analyze complex data sets, compute, and compile reports with accuracy and timeliness.

• Ability to independently manage high-volume workloads and competing priorities whilemaintainingquality and composure under pressure.

• Ability to use critical thinking and problem-solving skills for effective decision-making and independent judgment.

• Ability tomaintainemotional control under stress and empathize with staff, leadership, vendors, funders,board, and families served.

• Ability to ensure personal accountability and ownership of outcomes.

• Ability to multitask across dual-monitor screens and multiple software programs simultaneously.

• Ability to work flexible hours including evenings and weekends asrequired.

• Ability to lift and/or move up to 40 lbs.

• Ability to drive a personal vehicle on occasion andmaintainpersonal auto liability insurance.

TOP COMPETENCIES

• Project Management & Independent Execution

• Database Management & Data Integrity

• Digital Affinity & Systems Proficiency

• Written & Verbal Communications

• Organizational Agility

• Managing Relationships

• Integrity and Trust

• Analytical Thinking & Adaptability

• Organizing / Planning

• Priority Setting & Independent Decision-Making

The preceding job description has been designed toindicatethe general nature and essential duties and responsibilities of work performed by employees within this classification. It may notcontaina comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees to do this job. It is not an employment contract. Our organization reserves the right tomodifyjob duties or job descriptions at any time.

Employee Printed Name

Employee Signature

Date

PERFORMANCE INDICATORS (PI)

Performance indicators, often referred to as key performance indicators (KPIs), are measurable values thatdemonstratehow effectively an individual, team, department, or organization is achieving itsobjectivesand goals. These indicators provide quantifiable measures that reflect how effectively an employee is performing their duties and contributing to the overall goals andobjectivesof the organization. In a performance review, performance indicators serve as benchmarks against which an employee's performance is assessed. These indicators may vary depending on the nature of the job role and the goals of the organization.

Performance indicators should be specific, measurable, achievable, relevant, and time-bound (SMART) to ensure clarity and objectivity in the review process.

Category

Performance Indicator

Measurement & Expectation

Weight

Compliance / Ethics

Perform monthly reconciliation of donor records in Raiser's Edge and with the Finance Team across all managed platforms.

Measured by:Monthly GL report from Finance and Duplication Report in Raiser's Edge.

Expectation:0-5 duplicates; all discrepancies with Finance resolved or documented within the month.

25%

Quality of Work / Accuracy

Manage all imports, queries, exports, donations, events, appeals, stewardship pieces, and Tax Reporting letters across all Development databases.

Measured by:All reports deduped, appeals tagged as fundraising vehicles, name accuracy reviewed, NCOA conducted quarterly, and all communication methods captured.

Expectation:All completed within 5-10 business days of event or bycommunicateddeadline.

25%

Quality of Services / Administrative

Submit all invoices, check requests, credit card statements, and vendor documentation for the Director, CDO, and CMO.

Measured by:Date received vs. datesubmittedto Fi...