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Customer Operations Associate Jobs (NOW HIRING)

Calsoft Systems

Operations Associate

Torrance, CA · On-site

As Operations Associate you will play the vital role of coordinating behind-the-scenes to ensure ... Ensure data integrity of all customer order and related data within the ERP system * Collaborate ...

Clark Associates

Operations Associate

Orlando, FL · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

Customer service mindset: extremely thoughtful in interactions with stakeholders with a problem ... Operations Associate" This position is part of a collective bargaining unit. Jon Ossoff for Senate ...

Wolters Kluwer N.V.

$29K - $48K/mo

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

Customer service mindset: extremely thoughtful in interactions with stakeholders with a problem ... Operations Associate" This position is part of a collective bargaining unit. Jon Ossoff for Senate ...

Clark Associates

Operations Associate

Wyomissing, PA · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

B&K Auto Tags

Be Seen First

Operations Associate

Doylestown, PA · On-site

$26.50/hr

Operations Associate B&K Auto Tags - Doylestown, PA Full-Time * On-site About the Role B&K Auto ... This is a hands-on role that blends customer facing interaction, data entry, and general ...

My Fair Mahjong

Operations Associate

Dallas, TX · On-site

Role Description The Operations Associate is a full-time, on-site role based in Dallas, TX, ... They respond to customer inquiries, resolve order or product issues, and communicate updates to ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.
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Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Operations Associate

SOUTHEAST ASIA MARKET, LLC

Brooklyn, NY • On-site

Full-time

Re-posted 11 days ago

Job description

Operations Associate Job Description 

We are seeking an experienced Operations Associate to manage a fleet of fifteen cargo vans, box trucks and up to thirty (30) team members. Team members will include drivers, warehouse personnel and any other logistics department personnel. The goal of the Operations Associate position is to assist the Operations Director and team to ensure that business operations is flowing smoothly through the entire shift. 

The Operations Associate shall be responsible for:

  • Oversee and monitor our fleet via the logistics tracking system and track driver progress and performance;
  • Create or adjust routes on an as needed basis, based on business demand and available drivers on shift;
  • Resolve daily issues by assisting drivers resolve delivery issues. This includes but not limited to: setting up and mobilizing a rescue plan, vehicle accidents, vehicle breakdowns, locating customer’s entrance and locating products on the truck;
  • Monitor drivers and their performance throughout the shift to ensure that all drivers are fully supported and deliveries made in a timely manner;
  • Ensure drivers follow accident protocols in the event of an accident whether it involves a third party member or not. Obtain statement and pictures from drivers when an accident has occurred;
  • Record and report any issues/information coming from the drivers as they complete deliveries to the sales team. (ie: delivery times/window, loading dock/entrance location, etc.); 
  • Collaborate with the Purchasing team to make timely pick ups to restock our inventory;
  • Collaborate with the Sales team to make timely deliveries and all other customer service related matters;
  • Pick and pack any orders based on urgency and priority or as needed; 
  • Receive and put-away any products that are delivered into the warehouse;
  • Process returns that come back from customers with drivers;
  • Ensure invoices and shipping documents are properly brought back from drivers’ route.
  • Ensure drivers are clocking in and out in a timely manner as they return to the warehouse from their deliveries;
  • Routinely review routes with the Lead Driver and Operations Director to ensure that the routes provided are the most efficient with the goal to save on cost and deliver in a timely manner;
  • Provide coverage for other members of the Operations team on an as needed basis;
  • Enforce company’s operational and food safety policies and procedures;
  • Any other assignments that may be assigned by the Operations Director;
  • Take and maintain inventory of all logistics and warehouse equipment;
  • Oversee the entire fleet of vehicles - organize and record maintenance logs for each vehicle to ensure all vehicles are in good standing condition;
  • Inspect all vehicles after they come back from deliveries to ensure no products/returns left on all the vehicles;
  • Make sure all vehicles have the required equipment and are functioning properly;
  • Data Collection to monitor and maintain warehouse and logistics department’s personnel performance. 

Preference: 
  • 3 Years experience in dispatching in a distribution business;
  • 3 Years experience in supervising a crew in a warehouse environment;
  • Proven organizational skills. 

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