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Customer Operations Associate Jobs (NOW HIRING)

doinstruct

Customer Operations Associate (f/m/x)

We're looking for that person: someone to work alongside Fin, tackle what it can't resolve, and make sure the customers who rely on doinstruct to run their operations can actually use it. What You'll ...

The ZiPPERTUBiNG Co

Customer Operations Coordinator

Chandler, AZ · On-site

$18.50 - $24/hr

Customer Operations Associate • Customer Account Coordinator • Customer Success Associate • Customer Support Specialist • Order Management Specialist • Customer Experience Coordinator • ...

JCPenny

Operations Associate

Roseville, MI · On-site

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you ...

KMM Telecommunications

Operations Associate

Stockton, CA · On-site

$21/hr

Operations Associate Job Overview Operations Associates (Ops Associate) play a pivotal role in the execution of daily, weekly and monthly warehouse tasks required to fulfill KMM customer requirements.

Quest Staffing Services, Inc.

Be Seen First

Customer Operations Representative

Irvine, CA · On-site

$25 - $30/hr

Associate's or Bachelor's degree preferred. * 2+ years of customer service, customer operations, or order management experience. * Medical device or healthcare industry experience preferred.

Clark Associates

Operations Associate

Orlando, FL · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

Wolters Kluwer N.V.

$29K - $48K/mo

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
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Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Lead Operations Associate | Remote (Work from Anywhere) | Entry Level

American Income Life AO

Remote

Part-time

Re-posted 4 days ago

Job description

About the Role
We're looking for a detail-oriented and customer-focused Customer Operations Associate to join our team.
What You'll Do
  • Support day-to-day customer operations and ensure smooth workflows
  • Respond to customer inquiries and resolve issues with professionalism and empathy
  • Collaborate with internal teams (support, product, and operations) to improve the customer journey
  • Maintain accurate records of customer interactions and operational data
  • Help track performance metrics and contribute to reporting

What We're Looking For
  • Strong communication skills (written and verbal)
  • Highly organized with excellent attention to detail
  • A proactive problem-solver who takes initiative
  • Comfortable working independently in a remote setup

Why You'll Love This Role
  • 100% remote-work from anywhere
  • Flexible work environment
  • Supportive and collaborative team culture
  • Growth and learning opportunities
How to Apply
Send us your resume along with a short note about why you're excited about this role. We'd love to hear how you can help us create exceptional customer experiences!

Apply