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Customer Operations Associate Jobs (NOW HIRING)

Wolters Kluwer N.V.

$29K - $48K/mo

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer ...

Integer

Customer Operations Specialist

Quakertown, PA · On-site

The Customer Operations Specialist I performs assignments in a professional role that supports ... motivate associates to contribute to Integer's success. Our compensation program includes base ...

Customeranalytics

NY · On-site

$70 - $90/hr

Role Overview As an Associate in our company, you will play a vital role in supporting strategic initiatives focused on customer service operations and sales. Reporting directly to the Engagement ...

Jon Ossoff for Senate

Operations Associate

Atlanta, GA · On-site

$4.6K/mo

Customer service mindset: extremely thoughtful in interactions with stakeholders with a problem ... Operations Associate" This position is part of a collective bargaining unit. Jon Ossoff for Senate ...

Calsoft Systems

Operations Associate

Torrance, CA

As Operations Associate you will play the vital role of coordinating behind-the-scenes to ensure ... Ensure data integrity of all customer order and related data within the ERP system * Collaborate ...

Clark Associates

Operations Associate

Orlando, FL · On-site

Job Summary The Operations Associate with The Restaurant Store is responsible for assisting the ... Basic customer service skills and ability to function well with coworkers * Strong verbal ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.
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Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Operations & Customer Service Associate

Chicago Phones Wholesale LLC

Orland Park, IL • On-site

Other

Posted 5 days ago

Job description

Job Title: Operations & Customer Service Associate (Part-Time)

Location: Orland Park, IL (Chicago Phones Wholesale — in-person)

Type: Part-time


About the Role Chicago Phones Wholesale (CPW) is looking for a versatile, detail-oriented team member to support both our warehouse operations and office/customer-facing functions. This role blends hands-on device testing and sorting with administrative responsibilities like shipment tracking, billing coordination, and customer service — ideal for someone who's comfortable switching between physical inventory work and desk-based tasks throughout the day.


Key Responsibilities

Device Testing & Sorting

  • Test each device for functionality (screen, camera, buttons, charging, battery health, connectivity)
  • Grade and sort units by condition
  • Scan and verify IMEIs against manifests/ASNs
  • Flag defective or mismatched units for review
  • Physically organize inventory by model, storage, color, and grade

Shipment & Carrier Tracking

  • Monitor inbound and outbound shipments across carriers (FedEx, DHL, UPS)
  • Proactively flag delays and maintain a live shipment status log
  • Track carrier costs and flag rate anomalies or billing discrepancies

Billing & Timing

  • Assist with tracking payment due dates, invoice timing, and follow-ups
  • Support reconciliation of vendor and customer statements

Customer Service

  • Respond to buyer inquiries regarding order status, tracking, and general questions
  • Assist with RMA/dispute communications and mediator claims
  • Maintain a professional, responsive tone across email, text, and WhatsApp channels

General Office Support

  • Light data entry and Excel work (bid sheets, stock lists, invoices)
  • Filing and organizing shipping/customs documentation
  • Ad hoc administrative support for the COO


Qualifications

  • Comfortable with both hands-on physical work and desk/computer-based tasks
  • Strong attention to detail — this role touches inventory accuracy, shipment tracking, and billing
  • Good written communication for customer-facing correspondence
  • Basic Excel skills; comfortable learning shipping/customs terminology (IMEI, ASN, tracking systems)
  • Reliable, punctual, and able to self-manage priorities across different types of tasks
  • Prior experience in electronics/device handling, logistics, or customer service a plus — training provided


Schedule Part-time, flexible hours


Why This Role Matters You'll be a key point of contact both in the warehouse and with our customers — helping keep inventory accurate, shipments on track, and buyers confident in CPW's reliability.


To Apply Send your resume and a brief note about your availability to lghannam@cpwmobiles.com, or message me directly on LinkedIn.

Apply