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Customer Operations Associate Jobs (NOW HIRING)

BlueCargo Inc

Customer Operations Analyst

Manhattan, NY · On-site

Opportunity Overview Role Overview As a Customer Operations Associate , you'll be at the forefront of ensuring our clients receive accurate and timely freight audits. Your work will directly impact ...

Michael's Transportation Service, Inc.

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CUSTOMER SERVICE & OPERATIONS ASSOCIATE

Watsonville, CA · On-site

$25/hr

Customer Service & Operations Associate Michael's Transportation Service, Inc. (MTS) Location: Watsonville, CA Department: Operations Employment Type: Full-Time Reports To: Operations Manager Join ...

Wolters Kluwer N.V.

$29K - $48K/mo

The Customer Service Operations Associate (CSOA) / Processing Specialist (PS) is responsible for ensuring the Processing Team creates and submits accurate filing documents that align with customer ...

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Customer Operations Associate information

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How much do customer operations associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer operations associate in the United States is $25.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What is a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring smooth service delivery. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support customer satisfaction and retention.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.
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Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,475 per year, or $25.7 per hour.

Communications Desk Operations Specialist

Austin, TX • On-site, Remote

Customer Operations
See more jobs at Customer Operationsexternal

$50K - $67K/yr

Full-time

Posted 12 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at troubleshooting technical issues and supporting seamless business operations? Spectrum is seeking a Communications Desk Operations Specialist to analyze data, triage technical problems and facilitate communication among teams. Your expertise will help maintain reliable operations and a positive experience for our customers and internal partners.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Monitor service queues and call volumes, develop ad hoc reports and assist with operational decision-making across Spectrum
  • Proactively detect and escalate outages using telemetry and communication tools, supporting partners in real time
  • Create and manage tickets in Spectrum’s ticketing system, collaborate with fix teams and help drive solutions
  • Lead or participate in Communication Desk conference bridges during critical events, providing updates to leaders and executives
  • Analyze customer call volume and outage trends with telemetry tools, escalating issues for timely resolution
  • Manage Outage Management tasks by prioritizing alerts, call deflection and customer messaging
  • Identify areas for process improvement and provide training and guidance to less tenured team members

What You’ll Bring to Spectrum

Education

  • Associate’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years of operations experience in a Call Center, Network or IT environment or 2+ years of technical support experience in the cable or telecommunications industry

Skills

  • Strong analytical skills for data evaluation and issue escalation
  • Demonstrated conceptual thinking and attention to detail
  • Experience in networking, internal systems, large audience communications or technical aptitude with ongoing learning and development
  • Leadership, motivational and interpersonal skills
  • Organizational skills and the ability to multitask in multiple systems and prioritize competing demands in fast-paced, high-pressure settings
  • Decision making using trends, analytics and root cause analysis
  • Advanced proficiency in Microsoft Office, Excel, Outlook, Remedy, and web-based tools
  • Adaptable and highly resilient in changing operational environments
  • Capacity to clearly explain technical concepts to all audiences
  • Read, write and speak English effectively in both verbal and written communication

Preferred Qualifications

Education

  • Bachelor’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years in a 24/7 Operations Center
  • 2+ years troubleshooting networking gear, applications or mobile services

Skills

  • Technical certification such as CCNA, Security+, Network+ or A+

#LI-PB2
COP100 2026-80179 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Education

  • Associate’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years of operations experience in a Call Center, Network or IT environment or 2+ years of technical support experience in the cable or telecommunications industry

Skills

  • Strong analytical skills for data evaluation and issue escalation
  • Demonstrated conceptual thinking and attention to detail
  • Experience in networking, internal systems, large audience communications or technical aptitude with ongoing learning and development
  • Leadership, motivational and interpersonal skills
  • Organizational skills and the ability to multitask in multiple systems and prioritize competing demands in fast-paced, high-pressure settings
  • Decision making using trends, analytics and root cause analysis
  • Advanced proficiency in Microsoft Office, Excel, Outlook, Remedy, and web-based tools
  • Adaptable and highly resilient in changing operational environments
  • Capacity to clearly explain technical concepts to all audiences
  • Read, write and speak English effectively in both verbal and written communication

Preferred Qualifications

Education

  • Bachelor’s degree in Information Systems, Business Management or related field or equivalent work experience

Experience

  • 2+ years in a 24/7 Operations Center
  • 2+ years troubleshooting networking gear, applications or mobile services

Skills

  • Technical certification such as CCNA, Security+, Network+ or A+
Employment Type: Full Time

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