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Call Center Representative Jobs (NOW HIRING)

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Call Center Representative The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous ...

Brightkey, Inc.

Call Center Representative

Annapolis, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative , where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

MyUSA Credit Union

Call Center Representative

Moraine, OH

$15.50 - $19.50/hr

MyUSA Call Center Representatives provide extraordinary member service by providing over-the-phone support to Credit Union Members and prospective members, building trusted relationships in both the ...

Marketing Consultancy Lab

Call Center Representative

Miami, FL · On-site

$15.25 - $19.25/hr

Call Center Representative Note On-campus work in Miami, FL We are looking for a dedicated and enthusiastic Call Center Representative to join our dynamic team. This role is essential in providing ...

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How much do call center representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call center representative do?

A call center representative handles inbound or outbound customer calls to provide information, resolve issues, and assist with products or services. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What job makes $10,000 a month without a degree?

A call center representative typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. High earnings in this role are uncommon without advanced skills, management responsibilities, or working for large corporations with performance-based bonuses. Most roles with such income levels require specialized training or certifications beyond basic qualifications.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center rep?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require basic computer skills or a quiet work environment. Training is often provided on the job, and the role may involve flexible scheduling, including evenings and weekends.

What call centers pay the most?

Call center representatives working in specialized roles such as technical support, sales, or bilingual positions tend to earn higher wages. Additionally, those with advanced skills, certifications, or experience in high-demand industries can command higher pay, especially in companies that offer performance-based bonuses or incentives.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Farouk Systems

Houston, TX • On-site

$15.25 - $19/hr

Other

Posted 17 days ago

Job description

Call Center Representative

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.

Duties & Responsibilities:
  • Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
  • Maintain call center database by entering information.
  • Ensure all calls are answered in a timely manner.
  • Track incoming/outgoing packages for customers.
  • Resolve customer complaints, concerns and request.
  • Follow up with customers to collect fees for tool replacement.
  • Complete tasks in a timely manner by meeting or beating deadlines.
  • Perform other duties as assigned.
Education & Experience:
  • High School Diploma or equivalent required.
  • 2+ years of Call Center experience required.
  • SAP experience is a plus.
  • Sales experience is a plus.
  • Bilingual (English/Spanish) is required.
Skills & Abilities:
  • Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
  • Ability to type 50 WPM.
  • Effective listening skills.
  • Ability to multi-task.
  • Ability to handle escalated calls
  • Excellent interpersonal, written, and oral communication skills.

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