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Call Center Representative Jobs in Delaware (NOW HIRING)

CAI

Senior Customer Service Representative

Dover, DE · On-site

$15.25 - $21/hr

Senior Customer Service Representative Req number: R7558 Employment type: Full time Worksite ... Identify recurring caller trends and surface insights to the Call Center Manager for process ...

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Call Center Representative information

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$10

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How much do call center representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for call center representative in Delaware is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call center representative do?

A call center representative handles inbound or outbound customer calls to provide information, resolve issues, and assist with products or services. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What job makes $10,000 a month without a degree?

A call center representative typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. High earnings in this role are uncommon without advanced skills, management responsibilities, or working for large corporations with performance-based bonuses. Most roles with such income levels require specialized training or certifications beyond basic qualifications.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center rep?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require basic computer skills or a quiet work environment. Training is often provided on the job, and the role may involve flexible scheduling, including evenings and weekends.

What call centers pay the most?

Call center representatives working in specialized roles such as technical support, sales, or bilingual positions tend to earn higher wages. Additionally, those with advanced skills, certifications, or experience in high-demand industries can command higher pay, especially in companies that offer performance-based bonuses or incentives.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Delaware? The most popular types of Call Center Representative jobs in Delaware are:
What are popular job titles related to Call Center Representative jobs in Delaware? For Call Center Representative jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Delaware look for? The top searched job categories for Call Center Representative jobs in Delaware are:
What cities in Delaware are hiring for Call Center Representative jobs? Cities in Delaware with the most Call Center Representative job openings:
What are popular job titles related to Call Center Representative jobs in DE? For Call Center Representative jobs in DE, the most frequently searched job titles are:
Call Center Representative jobs near you
Call Center Representative

Call Center Representative

ACCU Staffing Services

Newark, DE • On-site

$16/hr

Other

Medical, PTO

Posted 14 days ago

Job description

Join Our Team!
Position: Call Center Representative
Location: Newark, DE
Pay Rate: $16/hr
Are you ready to take the next step in your career? We're actively seeking a dynamic and motivated Call Center Representative to join our team in Newark, DE! This is a fantastic opportunity to work with an award-winning organization that values equality, diversity, and family.
Job Description:

  • Responsible for contacting clients to collect on accounts, setting payment arrangements, and ensuring compliance with collection regulations.
Job Responsibilities:
  • Meet department goals by contacting clients and collecting on accounts
  • Set up and follow up on payment arrangements
  • Perform skip tracing and maintain accurate records
  • Manage accounts until resolved or deemed uncollectible
  • Follow all FDCPA regulations and company procedures
Shift/Hours:
  • Must be available for all shifts listed
  • Days: 8:00am - 5:00pm
  • Nights: 12:00pm - 9:00pm at least two nights per week
  • Saturday's up to every other Saturday from 8:00am - 12:00pm
Job Requirements
  • Must be available to attend and complete entire training program.
  • Required to work 40 hours per week.
  • Required to work at least 2 nights per week (until 9:00 pm)
Ready to make a move? Contact us today!
ACCU Wilmington Job Center

1705 Concord Pike
Wilmington, DE 19803
Phone: 302-384-8777
Email: wilmington@accustaffing.com
Why ACCU Staffing? Join an award-winning organization that takes pride in being South Jersey/Philadelphia's top staffing company! As an equal opportunity, family, and women-owned employer, we offer a supportive and inclusive work environment.
Benefits at ACCU Staffing include:
  • Medical insurance
  • Paid time off
  • Referral bonuses
  • Rapid-pay debit card for immediate access to your paycheck!

Don't miss out on this incredible opportunity! Take the first step toward a rewarding career with ACCU Staffing. Apply now and be a part of our success story!

Apply