ZipRecruiter

Log In

2

Remote Call Center Manager Jobs in Delaware (NOW HIRING)

Liveops

Remote Customer Service Representative

Newark, DE · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

AMBA

Inside Sales Insurance Specialist

Dover, DE · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Newark, DE · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Newark, DE · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Dover, DE · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Wilmington, DE · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Wilmington, DE · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Dover, DE · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Wilmington, DE · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

AMBA

Inside Sales Insurance Specialist

Newark, DE · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Are looking for an account management or relationship-only role What You Bring * Active Life and ...

next page

Showing results 1-20

All JobsCall Center JobsRemote Call Center Manager JobsRemote Call Center Manager Jobs in Delaware

Remote Call Center Manager information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do remote call center manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for remote call center manager in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Delaware? The most popular types of Remote Call Center jobs in Delaware are:
What are popular job titles related to Remote Call Center Manager jobs in Delaware? For Remote Call Center Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Delaware look for? The top searched job categories for Remote Call Center Manager jobs in Delaware are:
What cities in Delaware are hiring for Remote Call Center Manager jobs? Cities in Delaware with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Healthcare Call Center Representative

Healthcare Call Center Representative

Sigma Systems, Inc.

Wilmington, DE • Remote

$15.50 - $19.50/hr

Full-time, Contractor

Posted 3 days ago

New

Job description

26-00652 Remote Healthcare Call Center Representative, 3 Months, Contract, Wilmington, DE ( Local Candidates Only)
Sigma Systems Inc is looking to hire a Remote Healthcare Call Center Representative to work for our client based in Wilmington, DE
Due to the governmental nature of these positions, only US Citizens are eligible to apply.

Responsibilities and Qualifications:

  • Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
  • Bilingual Spanish speaking candidates are welcome and encouraged to apply
  • This is high energy role and requires individuals who can adapt to changes quickly
  • Will work in a fast-paced environment
  • Must have empathy and the ability to control conversation/call
  • High school/GED required
  • Must have customer service experience
  • Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
  • Soft skills are very important to this role and require a level of professionalism and caring.
  • Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
  • Must be able to work any shift between 8:00AM - 8:00PM
  • Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
  • Professional behavior, on camera training and adherence to the current Work from Home policy is required.
  • Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
  • Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.

***Candidates who successfully complete the training program) will receive a bonus of $250. In order to be eligible, candidates must maintain acceptable attendance and no more than three absences or occurrences including late or early departures. They must be performing overall and meeting all job description criteria.

***Candidates who successfully complete the first 6 months on assignment will receive a retention bonus of $500. In order to be eligible, candidates need to be performing overall and maintain acceptable attendance standards. They may not be on any type of documented coaching.

***Candidates who successfully complete the first 6 months on assignment will be eligible to convert to full-time Gateway employees. This will be dependent upon factors such as business needs and performance.

***Candidates who have had 3 or more absences including call-offs, late arrivals or early departures during the 6-week training period, will be subject to having their contracts ended.