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Call Center Supervisor Jobs in Delaware (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an experienced ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE) Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

Integrity Staffing Solutions

Call center

Newark, DE · On-site

$16/hr

Previous call center or high-volume customer contact experience. Collections experience is a plus, but it is not required. Candidates with a strong customer service background who are interested in ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Delaware

Call Center Supervisor information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call center supervisor jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center supervisor in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Delaware?

The most popular types of Call Center Supervisor jobs in Delaware are:

What are popular job titles related to Call Center Supervisor jobs in Delaware?

For Call Center Supervisor jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Delaware look for?

The top searched job categories for Call Center Supervisor jobs in Delaware are:

What cities in Delaware are hiring for Call Center Supervisor jobs?

Cities in Delaware with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in DE?

For Call Center Supervisor jobs in DE, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Delaware as of September 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

Crisis Call Center Clinician

DELAWARE GUIDANCE SERVICES FOR CHILDREN

Lewes, DE • On-site

$38K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

This position is eligible for
Sign on Bonus $4000
Retention Bonus $1000
About the Position

Under the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county. 

Job Requirements:

Crisis Dispatcher

  • Maintain professional interactions during crisis calls with all stakeholders
  • Maintain high levels of teamwork with effective communication
  • Engage in calls with an empathetic and professional attitude
  • Use critical thinking skills while triaging calls and dispatching clinicians

Case Management

  • Support the MRSS team in the management of cases referred for assessments and follow-up services
  • Communicate with and provide appropriate documentation to the PBH team
  • Conduct satisfaction surveys and other quality assurance measures in support of the MRSS program
  • Maintain appropriate and quality documentation

Data Entry

  • Enter appropriate documentation into the DSCYF system
  • Develop and maintain programmatic needs and outcome studies.

General Responsibilities

  • Uphold professional standards of treatment and the mission of the organization
  • Maintain a quality code of conduct, ethics and professionalism
  • Provide goal-directed and team-oriented services
  • Communicate effectively and professionally with all stakeholders

Work environment: Call center, Office-based, Lewes, Delaware

Physical demands:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

Travel required: None

Required education and experience:

  • Bachelor’s degree from an accredited school in the human resource field

Preferred education and experience:

  • Minimum of 1 year experience in mental health field
  • Call center or emergency services experience
 

About Delaware Guidance Services

DGS is the largest non-profit provider of outpatient behavioral health services for children and families in Delaware, and the only statewide organization of its kind continuously accredited by The Joint Commission since 1999. Our vision for Delaware—resilient families nurturing children’s well‑being—flows from our mission to provide high‑quality, trauma‑informed therapeutic services that strengthen social, emotional, and behavioral wellness. 

Each year, DGS serves an average of 3,500 children and youth through a clinically excellent continuum of care that includes outpatient therapy, community‑based services, school‑based supports, mobile crisis response, and short‑term youth crisis stabilization. Our clinical lines operate 24 hours a day, 365 days per year, ensuring that children and families have access to timely, flexible, and culturally responsive care wherever it is needed—at home, in school, in the community, or at one of our five office locations across Wilmington, Newark, Dover, Lewes, and Seaford. 

If you would to learn more about Delaware Guidance Services, please go to https://www.delawareguidance.org/about/


Why Work at Delaware Guidance Services? 

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

  • Competitive Compensation
  • Incentive Pay for Specific Roles
  • Generous Paid Time Off (starting at 44 days of paid leave a year)
  • Up to 6% Annual Contribution to Your Retirement Fund
  • Free Professional Development Opportunities
  • Medical, Dental and Vision Insurance 
  • Life and Long-term Disability Insurance

Monday to Friday 2p -10p.