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Call Center Supervisor Jobs in Delaware (NOW HIRING)

Delaware Eye Care Center

Call Center Representative

Dover, DE · On-site

$12.75 - $16/hr

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for our Rudnick, DE. No late evenings, no major holidays or Sundays, a robust benefits ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an experienced ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE) Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE

$100K/yr

Overview Call Center Manager (Onsite - Georgetown, DE)Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

Join Parachute

Center Supervisor

Wilmington, DE · On-site

$21/hr

Center Supervisor Department: Donor Floor Employment Type: Full Time Location: Wilmington, DE Compensation: $21/hour + monthly bonus potential and benefits Description Who We Are We're building a ...

Join Parachute

Center Supervisor

Wilmington, DE · On-site

$21/mo

What You'll Do As the Center Supervisor, you'll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ...

Join Parachute

Center Supervisor

Wilmington, DE · On-site

$21/hr

What You'll Do As the Center Supervisor, you'll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ...

Serco

Call Center Rep - Temporary

Wilmington, DE · On-site

$15 - $19.50/hr

... Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Delaware

Call Center Supervisor information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call center supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center supervisor in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.

What are the most commonly searched types of Call Center Supervisor jobs in Delaware?

The most popular types of Call Center Supervisor jobs in Delaware are:

What are popular job titles related to Call Center Supervisor jobs in Delaware?

For Call Center Supervisor jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Delaware look for?

The top searched job categories for Call Center Supervisor jobs in Delaware are:

What cities in Delaware are hiring for Call Center Supervisor jobs?

Cities in Delaware with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in DE?

For Call Center Supervisor jobs in DE, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Delaware as of August 2026, with employment types broken down into 64% Full Time, 27% Part Time, 2% Temporary, and 7% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

Call Center Representative

Delaware Eye Care Center

Dover, DE • On-site

$12.75 - $16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Delaware Eye Care Center is Searching for a Patient Focused, Energetic, Full Time, Call Center Representative for our Rudnick, DE. No late evenings, no major holidays or Sundays, a robust benefits package, a team-oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities. 

Our Top Candidates will have at least one year of previous call center or medical office front desk experience. We will also consider a candidate with a strong background in customer service-related positions.

Delaware Eye Care Center are dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Care Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities:

  • Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
  • Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

Qualifications:

  • High school diploma or equivalent; additional education is a plus
  • Previous experience in customer service or call center roles is preferred but not required
  • Knowledge of medical and vision insurance preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Adaptability and a willingness to learn and grow within the organization
  • Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Offer:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

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