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Call Center Supervisor Jobs in Delaware (NOW HIRING)

Nemours

Access Center Specialist

Wilmington, DE · On-site

All other duties as assigned by supervisor. Job Requirements * High School Diploma required. * More than one (1) year of customer service, medical office, or call center experience required. * NAHAM ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Delaware

Call Center Supervisor information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call center supervisor jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center supervisor in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.

What are the most commonly searched types of Call Center Supervisor jobs in Delaware?

The most popular types of Call Center Supervisor jobs in Delaware are:

What are popular job titles related to Call Center Supervisor jobs in Delaware?

For Call Center Supervisor jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Delaware look for?

The top searched job categories for Call Center Supervisor jobs in Delaware are:

What cities in Delaware are hiring for Call Center Supervisor jobs?

Cities in Delaware with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in DE?

For Call Center Supervisor jobs in DE, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Delaware as of August 2026, with employment types broken down into 64% Full Time, 27% Part Time, 2% Temporary, and 7% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

Manager, Call Center Operations

Sallie Mae

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Sallie Mae rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Manager, Collections, is accountable for end-to-end performance of a defined portfolio, driving delinquency reduction, liquidation performance, and customer resolution strategies. This role blends operational leadership, data-driven strategy, and compliance oversight to deliver results while maintaining a customer-first approach.
What You'll Do
  • Own performance of a defined delinquency portfolio including cure rate, account progression, liquidation, and overall portfolio health.
  • Execute targeted collection strategies to improve customer resolution outcomes and optimize performance.
  • Lead daily operations, ensuring consistent execution of call strategies, queue management, and workflow prioritization aligned to business goals.
  • Monitor and analyze performance trends, leveraging data to identify gaps, adjust strategies, and drive continuous improvement.
  • Hold direct accountability for team results, including productivity, quality, adherence, and compliance metrics.
  • Coach and develop a team of supervisors and/or front-line collectors, providing real-time feedback, performance management, and career development support.
  • Drive a culture of ownership and accountability, ensuring each team member understands their impact on portfolio performance.
  • Partner cross-functionally with risk, strategy, analytics, compliance, and operations teams to influence and implement process improvements.
  • Manage and resolve escalated customer situations, including complex disputes, hardship cases, and customized resolution strategies.
  • Ensure all collection activities adhere to regulatory requirements (and internal policies, maintaining strong audit readiness.
  • Identify opportunities to improve efficiency through process enhancements and workflow optimization.
  • Deliver clear, data-driven reporting and insights to senior leadership, including performance drivers, risks, and action plans.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you must have
  • 3+ years proven track record of driving measurable results in a high-performance, metric-driven environment.
  • Strong ability to analyze data, identify trends, and translate insights into actionable strategies that improve performance.
  • Experience leading and developing teams, with a focus on accountability, coaching, and continuous performance improvement.
  • Demonstrated success managing KPIs and performance targets, with ownership of outcomes at a team or portfolio level.
  • Ability to operate in a fast-paced, results-oriented environment, managing competing priorities while maintaining focus on key objectives.
  • Strong problem-solving skills, with the ability to navigate complex situations and make sound, timely decisions.
  • Excellent communication and influencing skills, with the ability to engage stakeholders and drive alignment across teams.
  • Working knowledge of compliance, risk, or regulated environments, with the ability to balance performance objectives and operational controls.

Preferred: Indicate "nice to haves" regarding education, skills, and experience.
  • Bachelor's degree in Business, Finance, or related field.
  • Experience in collections, call center operations, financial services, or other performance-based environments.
  • Experience managing segmented portfolios, customer strategies, or operational workflows.
  • Exposure to performance analytics, workforce optimization, or strategy development.

Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
  • Competitive base salaries
  • Bonus incentives
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed
  • Support for financial-well-being and retirement 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
  • Employer paid short-term/long-term disability and basic life insurance
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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