ZipRecruiter

Log In

1

Call Center Supervisor Jobs in Delaware (NOW HIRING)

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Nan McKay

Customer Service Rep

Newark, DE

$15.75 - $21.25/hr

Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of ... call center environments. * Ability to communicate effectively both orally and in writing is ...

Phaxis

customer service

Wilmington, DE · On-site

$19 - $21.50/hr

... call center type of environment) required, * Great phone skills and etiquette, a * High School degree (minimum), * Strong communication skills and personality, personality, personality (no drama ...

GEICO

Contractor - GEA

Wilmington, DE · On-site

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

GEICO

Contractor - GEA

Wilmington, DE

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being ...

Ready 4 Work

Collection Specialist

Dover, DE · On-site

$35K - $40K/yr

... to direct supervisor • High volume communication (verbal/written) to assigned delinquent ... Call center Schedule: * 8 hour shift * Monday to Friday Education: * High school or equivalent ...

previous pagenext page

Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Delaware

Call Center Supervisor information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call center supervisor jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center supervisor in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Delaware?

The most popular types of Call Center Supervisor jobs in Delaware are:

What are popular job titles related to Call Center Supervisor jobs in Delaware?

For Call Center Supervisor jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Delaware look for?

The top searched job categories for Call Center Supervisor jobs in Delaware are:

What cities in Delaware are hiring for Call Center Supervisor jobs?

Cities in Delaware with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in DE?

For Call Center Supervisor jobs in DE, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Delaware as of September 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

Phone Triage RN Physician Practice - Primary Care Call Center

Dover, DE • On-site

Bayhealth
See more jobs at Bayhealthexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Triages phone calls and addresses patient inquiries and concerns via phone and online patient portal.

  • Records all required data accurately and completely in the medical record and departmental database.

  • Collaborates with physicians and multidisciplinary team members to support patient care and communication.

Bayhealth (Delaware) rating

7.3

Company rating: 7.3 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?
Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!
Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:
  • Generous Paid Time Off and Paid Holidays
  • Matching 401(k)/403(b) Plans
  • Excellent Health, Dental, and Vision
  • Disability and Life Insurance options
  • On Site Child Care
  • Educational Reimbursement
  • Health Care and Dependent Care Flex Spending Accounts
  • Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Call Center at BlueHen in Dover
Status: Full Time 80 Hours biweekly (40 hours per week)
Shift: Days
SALARY RANGE: 32.81 - 50.85 HOURLY
General Summary:
Provides professional nursing care to patients within a Physician's Practice. Professional nursing practices, requiring specialized knowledge, critical thinking, judgment, and skill are performed in accordance with practice policy, procedure, and philosophy.
Note: This is a Phone Triage RN position, located onsite at our Call Center at BlueHen. The RN in this role will support our Bayhealth Primary Care offices and will typically Not engage in direct patient care, they will instead be responsible for triaging phone calls, addressing patient inquiries & concerns via phone and the online patient portal.
Responsibilities:
1. Restores and promotes patient's health by completing nursing process.
2. Collaborates with physicians and multidisciplinary team members.
3. Accurately and completely records all required data in the medical record and departmental database.
4. Establishes a compassionate environment by providing emotional and psychological support to patients and families.
5. Use advanced communication skills with all levels of internal and external customers.
6. Assures quality of care by adhering to therapeutic standards, measuring health outcomes against patient care goals and profession standards.
7. Maintains patient confidence and protects operations by keeping information confidential.
8. Maintains a cooperative relationship among health care teams by communicating information and participating in team problem-solving methods.
9. All other duties as assigned within the scope and range of job responsibilities.
Required Education, Credential(s) and Experience:
  • Education: Diploma or Associate Degree in Nursing
  • Credential(s): Basic Life Support BLS
    Registered Nurse RN
  • Experience: At least two years clinical nursing experience in a physician practice, hospital, or other medical specialized environment.

Preferred Education, Credential(s) and Experience:
  • Education: Bachelor Degree Nursing BSN
  • Credential(s): Certification related to the position, if applicable.
  • Experience: Three or more years in a physician practice or hospital setting.

To view a full list of all open position at Bayhealth, please visit:
https://apply.bayhealth.org/join/

What Bayhealth (Delaware) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply