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Call Center Representative Jobs in Rhode Island (NOW HIRING)

Apex Systems

Call Center Representative

Lincoln, RI · On-site

$15 - $18.75/hr

Technical Support Representative Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary. Duties: Provide call center ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 ...

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How much do call center representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center representative in Rhode Island is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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For Call Center Representative jobs in Rhode Island, the most frequently searched job titles are:

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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Rhode Island as of August 2026, with employment types broken down into 3% As Needed, 85% Full Time, 7% Part Time, and 5% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $36,486 per year, or $17.5 per hour.

Call Center Representative

The Tri-Com Consulting Group

Providence, RI • On-site

$16.25 - $20.25/hr

Other

Posted 4 days ago

Job description

Please do not reach out directly to recruiters. All applications must be submitted through this posting. Any direct email will be deleted without being opened.

Job Title: Telecommunications Tech
Job Posting # 164867
Client: State of Rhode Island, Department of Administration (DOA)
Location: Providence, RI Onsite
Duration: 6-month contract Extensions Possible
Work Week: 35 Hours

Position Summary
The Call Center Representative Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists.

Key Responsibilities
Answer incoming calls, tickets, and service requests related to telecommunications issues including:

  • Desk phones, softphones, headsets, and mobile endpoints
  • Voicemail, call forwarding, hunt groups, and auto-attendant issues
  • Basic Microsoft Teams Phone or legacy PBX support
  • Perform initial troubleshooting and provide step-by-step guidance to resolve common issues.
  • Create, classify, and update incidents within the ticketing system accurately.
  • Escalate unresolved or complex cases to Tier 2/Tier 3 telecom/network teams.
  • Communicate planned maintenance, outages, service changes, or updates to callers following predefined scripts.
  • Assist callers with password resets, account lockouts, and basic user profile or device provisioning steps when appropriate.
  • Monitor call queues, meet service-level targets, and maintain exceptional customer service quality.
  • Document recurring issues and recommend updates to knowledge base articles.
  • Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce repeat incidents.

Required Skills & Competencies

  • Strong customer-service mindset with clear verbal communication skills.
  • Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics).
  • Ability to follow scripts, troubleshooting guides, and procedural checklists.
  • Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar).
  • Ability to stay calm, patient, and professional under pressure.
  • Skilled at multitasking in a high-volume call-center environment.

Preferred Experience

  • Prior call-center or helpdesk support experience (1 3 years).
  • Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
  • Experience supporting state or public-sector technology environments.
  • Knowledge of basic networking fundamentals (LAN/WAN, WiFi troubleshooting).

Typical Work Environment

  • High-volume support desk handling calls from statewide agency users.
  • Standard business hours; may include rotating shifts or on-call coverage depending on agency needs.
  • Work-from-office or hybrid environment depending on departmental policy.

Education

  • Associate s Degree or certificate equivalent required.
  • Additional technical certifications or telecom coursework preferred.

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