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Call Center Representative Jobs in Rhode Island (NOW HIRING)

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. * Interpersonal skills necessary to deal ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. * Interpersonal skills necessary to deal ...

Brownhealth

Call Center Contact Associate

Warwick, RI · On-site

$18 - $25.82/hr

Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services. * Interpersonal skills necessary to deal ...

washingtontrust

$21.50 - $25/hr

Branch Flex Banker Branch Banking Careers Available at Washington Trust! Our branch banking employees create an environment of trust and an exceptional experience for our customers. We're looking to ...

washingtontrust

$21.50 - $25/hr

Branch Flex Banker Branch Banking Careers Available at Washington Trust! Our branch banking employees create an environment of trust and an exceptional experience for our customers. We're looking to ...

Meta Platforms

Customer Service Representative

Warwick, RI · On-site

$15.75 - $21.25/hr

Customer Service Representative At Metasys Technologies, we offer innovative staffing solutions and ... Call Center experience is preferred Qualifications Call Center experience, Customer Service ...

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How much do call center representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center representative in Rhode Island is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center representative?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Rhode Island? The most popular types of Call Center Representative jobs in Rhode Island are:
What are popular job titles related to Call Center Representative jobs in Rhode Island? For Call Center Representative jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Rhode Island look for? The top searched job categories for Call Center Representative jobs in Rhode Island are:
What cities in Rhode Island are hiring for Call Center Representative jobs? Cities in Rhode Island with the most Call Center Representative job openings:
What are popular job titles related to Call Center Representative jobs in RI? For Call Center Representative jobs in RI, the most frequently searched job titles are:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Rhode Island as of August 2026, with employment types broken down into 81% Full Time, 8% Part Time, and 11% Contract. Highlights an 79% In-person, 5% Hybrid, and 16% Remote job distribution, with an average salary of $36,486 per year, or $17.5 per hour.

Patient Service Representative Contact Center - FT - Remote

Thundermist Health Center

Woonsocket, RI • On-site

$16.75 - $21.25/hr

Other

Re-posted 22 days ago

Thundermist Health Center rating

7.4

Company rating: 7.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Patient Service Representative

The Call Center is a centralized unit which exists to respond to incoming calls to a multiple site community health center. The Patient Service Representative is required to provide efficient customer service by responding to/handling incoming telephone calls.

Duties and Responsibilities:

  • Answer incoming telephone calls in a fast-paced call center environment
    • Schedule, cancel, and reschedule patient appointments as necessary, according to clinical protocols and department workflows, using eClinicalWorks (eCW) scheduling software
    • Assess root cause of the inquiry to provide first call resolution
    • Determine which calls are appropriate for referral to clinical staff
    • Interact with clinical staff (i.e. Nurses, Medical Assistants, etc.) via telephone and instant messaging
    • Research patient specific clinical information within the Electronic Medical Record (EMR) (i.e., related to prior visits, referrals, lab tests, diagnostic tests, etc.)
    • Fax/refax test orders to testing facilities as requested
    • Send electronic messages (telephone encounters) to clinical staff according to workflows
  • Mail welcome letters and appointment cards to new patients. Frequency: As required
  • Decision making
    • Must follow clinical protocols by asking pertinent questions to collect patient data/information
    • Recognize an emergent situation and triage call to appropriate clinical department

Confidentiality of Information:

Patient service representative has full access to patients' Protected Health Information (PHI) and is required to adhere to all policies and procedures of confidentiality and privacy as required by HIPAA (Health Insurance Portability and Accountability Act of 1996)

Competencies/Standards:

Individual performance benchmarks are subject to change by management as technological, workflow or other efficiencies are realized (see addendum A)

Position Qualifications:

  • Required Qualifications:
    • High School Diploma or G.E.D
    • Strong written and verbal communication skills
    • Professional telephone etiquette; ability to demonstrate and maintain professional customer service skills including empathy, patience and courtesy
    • Must be able to work independently and with minimal supervision
    • Must be able to perform telephone and computer tasks with appropriate speed and accuracy
    • Must be able to multi-task (i.e., accurately research and document call while speaking on the telephone)
    • Must be able to develop and maintain cooperative and courteous working relationships with staff throughout the organization
    • Ability to analyze complex provider schedules and workflows
    • Ability to meet performance standards of a fast-paced call center
  • Preferred Qualifications:
    • Bi-lingual capability preferred
    • Prior experience working in a medical/clinical setting
    • Prior customer service experience
    • Prior experience as a medical receptionist or medical assistant
    • Familiarity with medical terminology

Dimensions:

  • Physical Requirements: Requires sitting for 8 hours per day to perform repetitive tasks
  • Equipment Operation: Close vision (20 inches or less) is required to operate computer and telephone equipment
  • Environment: General office environment with moderate noise level

Work Schedule: Patient Service Representative works 40 hours per week. This may include one evening per week and a rotating Saturday schedule which is equivalent to once per month dependent upon staffing needs

What Thundermist Health Center employees say

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