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Inbound Call Center Jobs in Rhode Island (NOW HIRING)

A-Line Staffing Solutions

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Telephone Banker - Inbound Call Center {173467}

East Providence, RI · On-site

$26/hr

A-Line Staffing is now hiring a Telephone Banker (Inbound Call Center) in East Providence, RI . The Telephone Banker would be working for a Fortune 500 company and has career growth potential ...

New

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound ... Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so ...

Flagship Staffing Services

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Customer Service Representative

Coventry, RI · On-site

$18.50 - $19/hr

Outbound and inbound call center experience * Must have experience writing a business e-mail * Strong phone etiquette * Ability to multitask * Experience with MS Word, Excel, and Outlook * Ability to ...

Apex Systems

Call Center Representative

Lincoln, RI · On-site

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Call Center experience; banking experienced preferred * Excellent phone communication and listening skills * Ability to prioritize and manage daily workload * Ability to multi-task and work ...

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Inbound Call Center information

See Rhode Island salary details

$12

$16

$22

How much do inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound call center in Rhode Island is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $17.88 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Rhode Island? The most popular types of Inbound Call Center jobs in Rhode Island are:
What are popular job titles related to Inbound Call Center jobs in Rhode Island? For Inbound Call Center jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Rhode Island look for? The top searched job categories for Inbound Call Center jobs in Rhode Island are:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Rhode Island as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,305 per year, or $17 per hour.

Telephone Banker - Inbound Call Center {173467}

A-Line Staffing Solutions

East Providence, RI • On-site

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A-Line Staffing is now hiring a Telephone Banker (Inbound Call Center) in East Providence, RI. The Telephone Banker would be working for a Fortune 500 company and has career growth potential. Full time / 40 hrs/wk.


Telephone Banker Compensation: pay $26.00/hr; benefits available after 90 days; 401(k) match after 1 year (eligibility dates)

Telephone Banker Highlights: Direct Hire; on-site inbound call center role; 1st & 2nd shift options; required availability may include weekends/holidays based on schedule needs

Telephone Banker Responsibilities

  • Answer inbound calls and resolve customer inquiries with a strong client-first approach
  • Uncover client needs and recommend appropriate products/solutions
  • Open/fulfill consumer banking products (checking/savings, credit cards, CDs, IRAs, loans)
  • Quote rates/terms/programs and ensure accurate documentation
  • Identify needs that require additional partners and make warm referrals
  • Follow required policies/processes and manage risk in each transaction

Telephone Banker Requirements: High School Diploma/GED; attendance mandatory first 90 days

  • Comfortable working on-site in East Providence, RI
  • Flexibility to work assigned schedule (may include weekends/holidays)
  • Intermediate computer proficiency and comfort learning new systems
  • Strong communication, active listening, problem-solving, and professionalism
  • Comfortable receiving ongoing coaching/feedback

Telephone Banker Preferred Qualifications

  • Banking/financial services experience
  • Call center (phone/chat/video) experience
  • Sales/cross-sell/upsell/referral experience
  • High-volume client support experience (personal banker style environment)

Schedule options (1st & 2nd shift)

  • Tuesday–Saturday 12:00 PM–9:00 PM
  • Tuesday–Friday 9:00 AM–7:00 PM & Saturday 10:00 AM–2:00 PM
  • Monday, Tuesday, Friday & Saturday 7:55 AM–6:55 PM
  • Monday–Friday 12:00 PM–9:00 PM

If you think this Telephone Banker position is a good fit, reach out—call, email, or apply.

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

Social media

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