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Amazon Call Center Jobs in Rhode Island (NOW HIRING)

Randstad

CALL CENTER - MEDICAL

Providence, RI

$23/hr

HIRING NOW - MEDICAL CALL CENTER We are seeking an efficient, patient-focused Call Center - Ambulatory Contact Associate to join a busy Specialty Care department focusing on non-surgical specialties ...

Apex Systems

Call Center Representative

Lincoln, RI · On-site

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

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How much do amazon call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for amazon call center in Rhode Island is $17.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is an Amazon call center?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon call center position?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What is the typical work environment like for an Amazon call center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

Can you actually work from home for Amazon call center?

Yes, Amazon call center positions often offer remote work options, allowing employees to perform customer service tasks from home. These roles typically require a reliable internet connection, a quiet workspace, and sometimes specific technical equipment or training. Availability of remote work may vary by location and position, but many Amazon call center jobs are designed to be remote-friendly.

What are popular job titles related to Amazon Call Center jobs in Rhode Island?

For Amazon Call Center jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Amazon Call Center jobs in Rhode Island look for?

The top searched job categories for Amazon Call Center jobs in Rhode Island are:

What cities in Rhode Island are hiring for Amazon Call Center jobs?

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Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Rhode Island as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,486 per year, or $17.5 per hour.

CALL CENTER - MEDICAL

Randstad

Providence, RI

$23/hr

Full-time

Posted 5 days ago

Job description

HIRING NOW – MEDICAL CALL CENTER

We are seeking an efficient, patient-focused Call Center - Ambulatory Contact Associate to join a busy Specialty Care department focusing on non-surgical specialties (Dermatology and Urology). In this high-volume role, you will be responsible for handling inbound and outbound calls, scheduling patient appointments, and processing referrals.

Location: Providence, RI (Onsite)

Pay Rate: $23.00 / hour

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

  • Training Schedule: 8:00 AM – 4:30 PM (First ~2 weeks)

Key Responsibilities

  • Process a high volume of inbound and outbound patient calls (80–100 calls/day).
  • Utilize Epic to accurately schedule patient appointments, process referrals, and maintain patient records.
  • Maintain exceptional customer service standards while navigating fast-paced clinical scheduling workflows.
  • Collaborate effectively with team leaders and management to meet daily department service targets.

Important Requirement:

Candidates must have prior hands-on experience with Epic electronic health records software to be considered for this position.

Key Performance Metrics

  • Call Volume: Capability to comfortably handle 80–100 calls per day.
  • Service Level Target: Answer 80% of incoming calls in 30 seconds or less.
  • Schedule Adherence: Maintain "Available" status for >85% of logged-in time (unavailable/auxiliary time capped at <20%).

Qualifications & Requirements

  • Prior background in a high-volume healthcare call center or clinical front-office setting.
  • Direct experience working within Epic (scheduling/referral processing).
  • Strong verbal communication skills, high empathy, and professionalism over the phone.
  • Excellent attendance, punctuality, and dedication to maintaining active phone status during operational hours.

TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com

If this job is not for you, feel free to refer a friend


Skills

  • Call Center
  • Call Center Support
  • Telephone Etiquette
  • EPIC
  • CRM
  • Medical Terminology
  • Medical Software
  • Empathy
  • CPT Codes
  • Patient Scheduling
  • HIPAA
  • EHR/Epic
  • EMR
  • registering patients
  • Patient Support
  • medical
  • medical front desk

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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About Randstad USA

Sourced by ZipRecruiter

Our business is supporting business productivity, from matching the right people with great jobs to custom project solutions and consulting. We use innovative technologies and a passion for people to provide you with the best experience possible. We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. We can’t wait to tell you all about it.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

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