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Inbound Call Center Jobs in Rhode Island (NOW HIRING)

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Manage large volumes of inbound and outbound calls in a timely manner. * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ...

Lifespan

Call Center Contact Associate

East Providence, RI · On-site

$18 - $25.82/hr

Manage large volumes of inbound and outbound calls in a timely manner. * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Manage large volumes of inbound and outbound calls in a timely manner. * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Manage large volumes of inbound and outbound calls in a timely manner. * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ...

Brownhealth

Call Center Contact Associate

Warwick, RI

$18 - $25.82/hr

Manage large volumes of inbound and outbound calls in a timely manner. * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ...

New

MOO

Inbound Phone Representative

East Providence, RI · On-site

We are looking for an Inbound Call Specialist who is part problem-solver, part design-enthusiast, and 100% dedicated to the customer experience. As the literal voice of our brand, you will be the ...

MOO

Inbound Phone Representative

East Providence, RI · On-site

We are looking for an Inbound Call Specialist who is part problem-solver, part design-enthusiast, and 100% dedicated to the customer experience. As the literal voice of our brand, you will be the ...

US Tech Solutions

Call center Pharmacist

Providence, RI · On-site

$50 - $53/hr

Handles inbound phone calls and escalations from physicians or patients regarding Prior Authorization * Establishes and maintains communication, health plan and employer group staff. * Maintain ...

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Answer inbound calls in a high-volume environment, while compassionately handling questions ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Artius Solutions

Telephone Banker

Lincoln, RI · On-site

$22 - $24/hr

Telephone Banker - ACS Call Center (Inbound) Payrate: * / hr No. of Positions: 14 Positions Location: Lincoln, RI (Onsite) Employment Type: Full-Time, Permanent Training Start Date: Monday, November ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Providence, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

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Showing results 21-40

All JobsInbound Call Center JobsInbound Call Center Jobs in Rhode Island

Inbound Call Center information

See Rhode Island salary details

$12

$16

$22

How much do inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound call center in Rhode Island is $16.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $17.88 per hour, depending on experience, location, and employer.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.
What are the most commonly searched types of Inbound Call Center jobs in Rhode Island? The most popular types of Inbound Call Center jobs in Rhode Island are:
What are popular job titles related to Inbound Call Center jobs in Rhode Island? For Inbound Call Center jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Rhode Island look for? The top searched job categories for Inbound Call Center jobs in Rhode Island are:
Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Rhode Island as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,305 per year, or $17 per hour.

Call Center Contact Associate

Lifespan

Providence, RI • On-site

$18 - $25.82/hr

Other

Re-posted 29 days ago

Job description

SUMMARY:

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Accurately register patients and schedule appointments following established schedule templates.

  • Manage large volumes of inbound and outbound calls in a timely manner.

  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Maintain proper record of all interactions with customers in EMR for tracking purposes.

  • Serve as a central link of communication between patients, medical staff and the general public.

  • Operate computer and IT equipment properly.

  • Keeps equipment operational by following established procedures; reporting malfunctions.

EDUCATION:

  • High school diploma or GED.

EXPERIENCE:

  • Proficient in relevant computer applications.

  • Knowledge of customer service practices and principles.

  • Excellent data entry and typing skills.

  • Ability to handle stressful situations appropriately.

  • Ability to speak clearly and concisely.

  • Ability to read, understand and follow oral and written instructions given in English.

  • Bi-lingual is preferred but not required.

  • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).

  • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.

  • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903

Work Type:

M-F 8a-430p

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

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