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Virtual Call Center Jobs in Rhode Island (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Dexian

Customer Service Rep - Senior

Warwick, RI · On-site

$19.25 - $26.50/hr

This is a full-time virtual position. Accident & Health Call Types: * Accident & Health services 3 ... Prior Call Center experience is highly preferred. * A demonstrated ability to learn quickly and ...

New

Dexian

Customer Service Rep - Senior

Warwick, RI · On-site

$18.75 - $26/hr

This is a full-time virtual position. Accident & Health Call Types: * Accident & Health services 3 ... Prior Call Center experience is highly preferred. * A demonstrated ability to learn quickly and ...

New

Axelon

Customer Service

Warwick, RI · On-site

$20/hr

Internet connectivity from home is required while we are in a virtual environment. Must have high ... Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick ...

Axelon

Customer Service Rep - Senior

Warwick, RI · On-site

$20/hr

Internet connectivity from home is required while we are in a virtual environment. Must have high ... Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick ...

BOTG LLC

Customer Care Advocate

Warwick, RI · On-site

$19 - $20/hr

Virtual role predominately works from a home office with periodic visits to the client office as ... Call Center experience is highly preferred. · A demonstrated ability to learn quickly and ...

New

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center in Rhode Island is $13.77, according to ZipRecruiter salary data. Most workers in this role earn between $9.42 and $16.01 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Rhode Island? The most popular types of Call Center jobs in Rhode Island are:
What are popular job titles related to Virtual Call Center jobs in Rhode Island? For Virtual Call Center jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Rhode Island look for? The top searched job categories for Virtual Call Center jobs in Rhode Island are:
What cities in Rhode Island are hiring for Virtual Call Center jobs? Cities in Rhode Island with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Rhode Island as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,644 per year, or $13.8 per hour.

Call Center Banker- Specialist -Spanish

Scout Exchange

Lincoln, RI • On-site

$15.25 - $19.25/hr

Other

Re-posted 9 days ago

Job description

Title - Call Center Banker- Specialist -Spanish 1st and 2nd Shift
Location - Lincoln, RI
Job Type - Permanent
Shift -

  • Monday, Tuesday, Friday 7:55AM-6:55PM & Saturday 8:55AM-7:55PM
  • Tuesday, Wednesday, Thursday, Friday 10:30AM-7:30PM & Saturday 11:00AM-8:00PM

Job Description:
This role is responsible for connecting clients with the breadth of solutions that Bank of America offers to help achieve their financial goals in a virtual environment. Advanced Client Solutions Specialists balance service requests and sales opportunities, are experts on financial solutions, probe to understand life and financial goals, and pair new solutions and services to meet client needs.
An Advanced Client Solutions Specialist (responsibilities)
• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products (examples: checking & savings accounts, credit cards, CDs, IRAs, loans)
• Identifies client needs for Specialist (licensed) sales functions and refer to partners (Merrill, Lending, & Small Business)
• Quotes rates, terms and programs for banking solutions
• Manages risk in every business, product and service transaction leveraging available tools

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