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Virtual Call Center Jobs in Rhode Island (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Apex Systems

Data Scientist-Agentic AI

Woonsocket, RI · On-site

Partner with Call Center Operation and Customer Experience stakeholders to solve business problems ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

BOTG LLC

Customer Care Advocate

Warwick, RI · On-site

$19 - $20/hr

Virtual role predominately works from a home office with periodic visits to the client office as ... Call Center experience is highly preferred. · A demonstrated ability to learn quickly and ...

Conflux Systems

*Coordinator III

Cumberland, RI · On-site

$24.99/hr

... Call Center) Clinical Ops Teams, and MinuteClinic Field and Operations Management, in order to ... Microsoft Teams (virtual) * Interview Timeline: 1-2 business days after resume review * Rounds:

Elevance Health

Follow Up Coordinator

Providence, RI · On-site

$22.17 - $26.11/hr

Virtual : This role enables associates to workvirtually full-time, except for required in-person ... This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include ...

Elevance Health

Follow Up Coordinator

Providence, RI · On-site

$22.17 - $26.11/hr

Virtual : This role enables associates to workvirtually full-time, except for required in-person ... This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual call center in Rhode Island is $13.77, according to ZipRecruiter salary data. Most workers in this role earn between $9.42 and $16.01 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Rhode Island?

The most popular types of Call Center jobs in Rhode Island are:

What are popular job titles related to Virtual Call Center jobs in Rhode Island?

For Virtual Call Center jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Rhode Island look for?

The top searched job categories for Virtual Call Center jobs in Rhode Island are:

What cities in Rhode Island are hiring for Virtual Call Center jobs?

Cities in Rhode Island with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Rhode Island as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,644 per year, or $13.8 per hour.

TECHNICAL SUPPORT SPECIALIST

Ariston Group

Providence, RI • On-site

Full-time

Posted 23 days ago

Job description

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
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