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Call Center Manager Jobs in Rhode Island (NOW HIRING)

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ... and Call Center experience; banking experienced preferred * Excellent phone communication and ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 ...

A-Line Staffing Solutions

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Telephone Banker - Inbound Call Center {173467}

East Providence, RI · On-site

$26/hr

Follow required policies/processes and manage risk in each transaction Telephone Banker ... Call center (phone/chat/video) experience * Sales/cross- sell/upsell/referral experience * High ...

New

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer interactions.

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rhode Island

Call Center Manager information

See Rhode Island salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center manager in Rhode Island is $62,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rhode Island? The most popular types of Call Center jobs in Rhode Island are:
What are popular job titles related to Call Center Manager jobs in Rhode Island? For Call Center Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rhode Island look for? The top searched job categories for Call Center Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Call Center Manager jobs? Cities in Rhode Island with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rhode Island as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,513 per year, or $30.1 per hour.

Call Center Contact Supervisor

Brownhealth

Providence, RI

$50K - $83K/yr

Full-time

Posted 16 days ago

Job description

SUMMARY:Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateIn addition, our leaders will demonstrate an aptitude for:Ensure Accountability and Build Effective TeamsDrive Vision and Purpose and Optimize Work ProcessesBy applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.RESPONSIBILITIES:Interviews, hires, assigns, trains and evaluates staff. Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports and performance for quality and performance improvement.Maintain a procedure manual to define the Contact Center and the Contact Center associates' responsibilities. Recommend and draft new or revise policies and procedures as needed.Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly and accessible. Respond to and resolve customer (internal and external) complaints about Contact Center services.Monitor expenses against budget; prepare payroll; order supplies.Perform duties of a Contact Center associate when necessary.Maintain quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives.Provide a positive work environment. Provide support and positive feedback.Must be flexible.Perform other related duties as required.MINIMUM QUALIFICATIONS:BASIC KNOWLEDGE:Equivalent to a High School DiplomaEXPERIENCE:Minimum 5 years of experience in a Contact/Call Center Environment. Supervisory experience PreferredExcellent communications / language skills.Computer Skill Level: Proficient SUPERVISORY RESPONSIBILITYupervises up to 30 FTEs.

Pay Range:

$50,523.20-$83,345.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

8:30am-5:00pm M-F

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

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