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Call Center Manager Jobs in Rhode Island (NOW HIRING)

Apex Systems

Call Center Representative

Lincoln, RI

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ... and Call Center experience; banking experienced preferred * Excellent phone communication and ...

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Manages and escalates priority issues. Continue efforts to enhance service excellence, focusing on ... One year experience in a call center or answering service environment. Ability to work ...

European Wax Center

CENTER MANAGER

Providence, RI · On-site

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer interactions.

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

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Call Center Manager information

See Rhode Island salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for call center manager in Rhode Island is $62,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rhode Island? The most popular types of Call Center jobs in Rhode Island are:
What are popular job titles related to Call Center Manager jobs in Rhode Island? For Call Center Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rhode Island look for? The top searched job categories for Call Center Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Call Center Manager jobs? Cities in Rhode Island with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rhode Island as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,513 per year, or $30.1 per hour.

Call Center Contact Supervisor

Brown University Health

Providence, RI

$50K - $83K/yr

Other

Posted 9 days ago

Brown University Health rating

6.8

Company rating: 6.8 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

492nd of 887 rated healthcare providers

Job description

SUMMARY Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES Interviews, hires, assigns, trains, and evaluates staff.

Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports, and performance for quality and performance improvement. Maintain a procedure manual to define the Contact Center and the Contact Center associates' responsibilities.

Recommend and draft new or revise policies and procedures as needed. Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly, and accessible.

Respond to and resolve customer (internal and external) complaints about Contact Center services. Monitor expenses against budget; prepare payroll; order supplies. Perform duties of a Contact Center associate when necessary.

Maintain quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Provide a positive work environment. Provide support and positive feedback.

Must be flexible. Perform other related duties as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Equivalent to a High School Diploma EXPERIENCE: Minimum 5 years of experience in a Contact/Call Center Environment.

Supervisory experience preferred. Excellent communications/language skills. Computer Skill Level: Proficient.

SUPERVISORY RESPONSIBILITY: Supervises up to 30 FTEs. Pay Range $50,523.20 - $83,345.60 Location The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type 8:30am - 5:00pm M-F Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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