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Call Center Operations Manager Jobs in Rhode Island

Veterans Sourcing Group

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Banking Operations- Call Center

Riverside, RI · On-site

$24.17/hr

Commercial Operations Specialist (Call Center) Location: Riverside, RI (Onsite - Training & Job ... Provide support to Cash Management, ACH, and Commercial Card customers via phone, chat, and email.

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

Contribute to the building of local Call Center operations in RI while working with our labor ... Manage continuous improvement to achieve goals for customer service satisfaction. Appropriately ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI

$119K/yr

Daily execution of call center strategies, policies, and procedures * Encourage and motivate remote and in-office personnel who work in extremely repetitious, but fast paced contact center ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Commercial Operations, you will be asked to meet and exceed department service and quality ... Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ...

COASTAL1 CREDIT UNION

Call Center Rep

Pawtucket, RI · On-site

$20.50 - $22/hr

Our Call Center Reps provide quality service to members by providing information, resolving ... Demonstrated ability to manage multiple projects simultaneously with time management/organizational ...

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can ...

Manufacturing Inc

Call Center Specialist

Providence, RI · On-site

$19/hr

Managing and resolving complex customer complaints and inquiries with patience and diplomacy ... Minimum of 1 year of experience in a customer service or call center environment. * Exceptional ...

Berkshire Bank

Call Center Representative

Lincoln, RI · On-site

$20 - $28.90/hr

Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 ... 28.90 Actual compensation within the pay range will be determined based on factors including, but ...

New

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the ... Keep equipment operational by following established procedures; reporting malfunctions. EDUCATION

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rhode Island

Call Center Operations Manager information

See Rhode Island salary details

$30.8K

$72.2K

$132.7K

How much do call center operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for call center operations manager in Rhode Island is $72,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $89,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are the most commonly searched types of Call Center Operations jobs in Rhode Island? The most popular types of Call Center Operations jobs in Rhode Island are:
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Call Center Operations Manager jobs near you
Banking Operations- Call Center

Banking Operations- Call Center

Veterans Sourcing Group

Riverside, RI • On-site

$24.17/hr

Part-time

Medical

This job post has expired today. Applications are no longer accepted.

Job description

JOB DESCRIPTION

Commercial Operations Specialist (Call Center)

Location: Riverside, RI (Onsite – Training & Job Location)
Pay rate: $24.17/hr W2
Duration: 5-Month Contract
100% Onsite (5 Days/Week)

Available Schedules

Option 1: Monday – Friday | 11:00 AM – 3:00 PM

Option 2: Monday – Friday | 2:00 PM – 6:00 PM

Job Summary

We are seeking a Commercial Operations Specialist to support Commercial Banking clients by providing exceptional customer service for Cash Management, ACH, and Commercial Card products. This role involves handling customer inquiries via phone, chat, and email, troubleshooting technical and operational issues, and partnering with internal teams to deliver timely resolutions while ensuring an outstanding client experience.

Responsibilities

  • Provide support to Cash Management, ACH, and Commercial Card customers via phone, chat, and email.
  • Research customer inquiries and educate clients on banking products and services.
  • Troubleshoot, resolve, or escalate technical, system, and procedural issues.
  • Partner with internal operations teams to resolve client issues and improve service delivery.
  • Perform root cause analysis to identify recurring issues and recommend process improvements.
  • Support implementation of solutions that improve service levels and client experience.
  • Maintain high service quality while meeting productivity and performance goals.
  • Communicate effectively with internal teams and external customers.

Qualifications

  • 5+ years of Customer Service and/or Call Center experience.
  • Banking experience preferred.
  • Strong verbal and written communication skills.
  • Excellent phone etiquette and active listening skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Strong analytical and problem-solving abilities.
  • Comfortable working independently while meeting productivity goals.
  • Proficient with computers and multiple software applications.
  • High attention to detail and strong organizational skills.

Education

  • High School Diploma or GED required.
  • Bachelor's Degree preferred.
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About Veterans Sourcing Group

Sourced by ZipRecruiter

Veterans Sourcing Group is a renowned company headquartered in New York, NY, US and is committed to providing high-quality, reliable staffing solutions and advisory services. The company operates in the human resources and staffing industry, specializing in veteran hiring. They offer various solutions to meet client needs, including strategic consultancy, professional search, and contract staffing. The company was founded by Beth Vines and Bruce Madnick, respected professionals who recognized a gap in the market for veteran-focused staffing services which prompted them to establish Veterans Sourcing Group in 2011.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Social media

Facebook

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