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Call Center Operations Manager Jobs in Rhode Island

Amazon

Sr. Operations Manager

Johnston, RI

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

Johnston, RI

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Fulfillment Center. Responsibilities: Drives creation of quality initiatives, process change ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

... Center. Responsibilities: • Drives creation of quality initiatives, process change initiatives ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

Foth

People Operations Manager

Newport, RI

$90K - $135K/yr

Foth is currently seeking a team-focused, innovative, and results-oriented  People Operations Manager (internally known as a Resource Center Manager) to be based in our  Marion, MA; Newport, RI ...

Foth

People Operations Manager

Newport, RI

$90K - $135K/yr

Foth is currently seeking a team-focused, innovative, and results-oriented People Operations Manager (internally known as a Resource Center Manager) to be based inour Marion, MA; Newport, RI; or ...

Ryder

Operations Manager Trainee

Warwick, RI

Summary The Operations Management Trainee will support the shop management process and assist in ... While we may call you to verify information you have provided in your application, we will never ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Rhode Island

Call Center Operations Manager information

See Rhode Island salary details

$30.8K

$72.2K

$132.7K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Rhode Island is $72,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,400.00 and $89,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
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Call Center Operations Manager jobs near you

Call Center- Customer Service Representative (Remote)

Automated Health Systems, Inc.

Providence, RI • On-site, Remote

$15.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Automated Health Systems rating

5.7

Company rating: 5.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

191st of 221 rated it services

Job description

Automated Health Systems has Customer Service Representative positions available. These positions are remote but will require you to pick up equipment in Providence, RI.
This shift for this position is Monday to Friday from 8:00 - 4:30 PM. The position will start July 20th, 2026.
Responsibilities:
  • Assisting individuals with information and support regarding healthcare benefits.
  • Providing accurate and consistent information.
  • Providing quality customer service and support.
  • Meet performance metrics such as call quality, average handle time, customer satisfaction, and attendance goals.
  • Resolve customer complaints and complex issues.
  • Provide empathetic customer service during stressful situations.
  • Demonstrate strong multitasking abilities by managing high call volumes while accurately documenting customer information, and efficiently navigating multiple computer systems, CRM software, and data entry platforms during customer interactions.

Benefits:
  • Health/Dental/Vision/401(k)/Paid Time Off
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities
  • Remote opportunities available
  • Weekly payroll

Qualifications:
  • Minimum 2 years' Customer Service experience required.
  • Strong PC proficiency required.
  • High School Diploma/GED required;
  • Bilingual skills a plus.
  • Experience in health/Insurance/human services and knowledge of Medicaid is a plus.

AHS is an Equal Opportunity Employer.
Please visit our website for more information: www.automated-health.com
"The Enlightened Choice in Health Service Management"

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