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Call Center Supervisor Jobs in Rhode Island (NOW HIRING)

Randstad

CALL CENTER - MEDICAL

Providence, RI · On-site

$23/hr

HIRING NOW - MEDICAL CALL CENTER We are seeking an efficient, patient-focused Call Center - Ambulatory Contact Associate to join a busy Specialty Care department focusing on non-surgical specialties ...

Apex Systems

Call Center Representative

Lincoln, RI · On-site

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Rhode Island

Call Center Supervisor information

See Rhode Island salary details

$28.9K

$62.5K

$107.2K

How much do call center supervisor jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center supervisor in Rhode Island is $62,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Rhode Island?

The most popular types of Call Center Supervisor jobs in Rhode Island are:

What are popular job titles related to Call Center Supervisor jobs in Rhode Island?

For Call Center Supervisor jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Rhode Island look for?

The top searched job categories for Call Center Supervisor jobs in Rhode Island are:

What cities in Rhode Island are hiring for Call Center Supervisor jobs?

Cities in Rhode Island with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in RI?

For Call Center Supervisor jobs in RI, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Rhode Island as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $62,513 per year, or $30.1 per hour.

Call Center Contact Supervisor

Brown University Health

Providence, RI • On-site

$50K - $83K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Brown University Health rating

6.8

Company rating: 6.8 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

499th of 891 rated healthcare providers

Job description

SUMMARY Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, as these values guide our everyday actions with patients, customers, and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES Interviews, hires, assigns, trains, and evaluates staff.

Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports, and performance for quality and performance improvement. Maintain a procedure manual to define the Contact Center and the Contact Center associates' responsibilities.

Recommend and draft new or revise policies and procedures as needed. Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly, and accessible.

Respond to and resolve customer (internal and external) complaints about Contact Center services. Monitor expenses against budget; prepare payroll; order supplies. Perform duties of a Contact Center associate when necessary.

Maintain quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Provide a positive work environment. Provide support and positive feedback.

Must be flexible. Perform other related duties as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Equivalent to a High School Diploma EXPERIENCE: Minimum 5 years of experience in a Contact/Call Center Environment.

Supervisory experience preferred. Excellent communications/language skills. Computer Skill Level: Proficient.

SUPERVISORY RESPONSIBILITY: Supervises up to 30 FTEs. Pay Range $50,523.20 - $83,345.60 Location The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type 8:30am - 5:00pm M-F Work Shift Day Daily Hours 8 hours Driving Required No Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Apply

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