ZipRecruiter

Log In

1

Call Center Manager Jobs in Rhode Island (NOW HIRING)

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely ...

Brownhealth

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely ...

Brownhealth

Call Center Contact Associate

Warwick, RI

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

New

US Tech Solutions

Call center Pharmacist

Providence, RI · On-site

$50 - $53/hr

Coordinates timely communication of case decision to physician, health-plan/employer, patient and other healthcare professionals following agreed upon approval & denial management processes.

prometric

Test Center Administrator (PT)

Warwick, RI · On-site

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Warwick, RI TEST CENTER ADDRESS: 30 Quaker ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Warwick, RI

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Warwick, RI TEST CENTER ADDRESS: 30 Quaker ... Minimum of one year of customer service experience required, in person (call center, retail ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rhode Island

Call Center Manager information

See Rhode Island salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for call center manager in Rhode Island is $62,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rhode Island? The most popular types of Call Center jobs in Rhode Island are:
What are popular job titles related to Call Center Manager jobs in Rhode Island? For Call Center Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rhode Island look for? The top searched job categories for Call Center Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Call Center Manager jobs? Cities in Rhode Island with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rhode Island as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,513 per year, or $30.1 per hour.

988 Call Center Counselor (Full Time)

Community Care Alliance

East Providence, RI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Community Care Alliance rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

988 Call Center Counselor (Full Time)
Location: East Providence, RI
988 Call Center Counselor (Full Time)
The 988 Crisis Call Center at BH Link is hiring professionals who are looking to make a positive impact on the lives of Rhode Island community members! The 988 Call Center is a crisis answering service that responds to calls, chats, and texts from individuals experiencing mental health and/or substance use crises.
This call center is connected to the BH Link The states walk-in behavioral health crisis center that serves Rhode Islanders statewide. As such, 988 Crisis Counselors can assist service recipients in facilitating entry to BH Link, to be seen in person by an experienced clinical team that provides comprehensive assessment and referral services. The 988 Crisis Call Center also coordinates with local mobile crisis response teams, dispatching available mobile crisis clinicians to the community in order to meet people where they are. The services provided emphasize client-centered care in the least restrictive possible settings.
Roles and Responsibilities:

  • Working on site at the 988 Call Center in East Providence.
  • Answering calls, chats, and texts coming into the 988 Crisis Call Center, both through the 988 Lifeline and the 414-LINK line.
  • Engaging callers with empathy and professionalism to effectively establish clinical rapport in a brief period.
  • Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.
  • Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
  • Providing callers with resource and referral options as applicable.
  • Completing all required documentation and data collection in a timely fashion.
  • Coordinating directly with members of the BH Link clinical team as appropriate.
  • Coordinating with 911 dispatch and local municipalities as appropriate.
  • Documenting incident reports as necessary notifying call center supervisors in the case of any critical incident.
  • Attending required staff meetings and trainings.
Desired Skills:
  • The ability to answer crisis calls, chats, and texts with empathy and composure.
  • The capability of multitasking and transitioning between periods of low and high call/chat/text volume.
  • Utilize supervision and take feedback in order to continually grow and improve as a crisis counselor.
  • Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.
  • The ability to effectively navigate digital platforms (the 988-answering platform, resource databases, electronic health records, etc.).
  • Multilingual staff are highly encouraged to apply.
Qualifications:
  • 1-3 Years in the human services industry preferred.
  • Fluency in multiple languages preferred.
Benefits
Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life.
  • Generous vacation, sick time and holidays.
  • Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage.
  • 403b with matching after 6 months of employment.
  • Flexible Spending (FSA) and Dependent Care (DCA) accounts.
  • Agency-paid group life insurance; long-term disability.
  • Tuition reimbursement and licensure/certification bonuses.
  • Employee referral program as well as bilingual skills premium.
  • On-site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle.

To apply for this opening please visit our website www.communitycareri.org and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.
About Us
Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.
Community Care Alliance is an Affirmative Action/Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.
Military friendly employer!
If you would like to set profiles, manage, and track your submissions you can register here

What Community Care Alliance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply