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Call Center Manager Jobs in Riverside, RI (NOW HIRING)

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Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type: Full-Time/Regular Date Updated: August ...

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Call Center Manager information

See Riverside, RI salary details

$29K

$62.7K

$107.5K

How much do call center manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center manager in Riverside, RI is $62,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Riverside, RI?

The most popular types of Call Center jobs in Riverside, RI are:

What job categories do people searching Call Center Manager jobs in Riverside, RI look for?

The top searched job categories for Call Center Manager jobs in Riverside, RI are:

What cities near Riverside, RI are hiring for Call Center Manager jobs?

Cities near Riverside, RI with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, RI as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,652 per year, or $30.1 per hour.

Call Center Contact Supervisor

Brownhealth

Providence, RI

$50K - $83K/yr

Full-time

Re-posted 11 days ago

Brown University Health rating

6.7

Company rating: 6.7 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

534th of 898 rated healthcare providers

Job description

SUMMARY:Under the general supervision of the Contact Center Manager, coordinate the activities of the Call Center and supervise the Contact Center Associates and Clinic Schedulers. Participates in the development of policies and procedures related to assigned departmental activities, including process improvements. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateIn addition, our leaders will demonstrate an aptitude for:Ensure Accountability and Build Effective TeamsDrive Vision and Purpose and Optimize Work ProcessesBy applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.RESPONSIBILITIES:Interviews, hires, assigns, trains and evaluates staff. Provides guidance and enforces a continuous Contact Center Associate training program. Analyzes employee productivity reports, absence reports and performance for quality and performance improvement.Maintain a procedure manual to define the Contact Center and the Contact Center associates' responsibilities. Recommend and draft new or revise policies and procedures as needed.Conducts periodic individual and/or group staff meetings; maintains minutes. Keep all sources of information updated, orderly and accessible. Respond to and resolve customer (internal and external) complaints about Contact Center services.Monitor expenses against budget; prepare payroll; order supplies.Perform duties of a Contact Center associate when necessary.Maintain quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives.Provide a positive work environment. Provide support and positive feedback.Must be flexible.Perform other related duties as required.MINIMUM QUALIFICATIONS:BASIC KNOWLEDGE:Equivalent to a High School DiplomaEXPERIENCE:Minimum 5 years of experience in a Contact/Call Center Environment. Supervisory experience PreferredExcellent communications / language skills.Computer Skill Level: Proficient SUPERVISORY RESPONSIBILITYupervises up to 30 FTEs.

Pay Range:

$50,523.20-$83,345.60

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

8:30am-5:00pm M-F

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

What Brown University Health employees say

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