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Call Center Manager Jobs in Riverside, RI (NOW HIRING)

Unibank

Call Center Representative Trainee

Whitinsville, MA · On-site

$18 - $21/hr

Join Our Call Center Team as a Trainee We have a unique opportunity to join our Call Center team as ... Strong work ethic and able to effectively manage multiple priorities and adapt to change within a ...

European Wax Center

CENTER MANAGER

Providence, RI · On-site

As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI · On-site

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer interactions.

Citizens

Consumer Call Monitoring Manager

Johnston, RI

$75K - $96K/yr

Description The Call Monitoring Manager is responsible for leading and overseeing the call monitoring (quality assurance) program to ensure consistent, accurate, and riskaware evaluation of customer ...

Prometric

Traveling Test Center Manager

Brockton, MA · On-site

$23.30/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Riverside, RI

Call Center Manager information

See Riverside, RI salary details

$29K

$62.7K

$107.5K

How much do call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center manager in Riverside, RI is $62,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Riverside, RI? The most popular types of Call Center jobs in Riverside, RI are:
What job categories do people searching Call Center Manager jobs in Riverside, RI look for? The top searched job categories for Call Center Manager jobs in Riverside, RI are:
What cities near Riverside, RI are hiring for Call Center Manager jobs? Cities near Riverside, RI with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, RI as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,652 per year, or $30.1 per hour.

Part Time Call Center Representative (30+ Hours)

Rockland Trust

Franklin, MA • On-site

$16.25 - $20.25/hr

Other

Medical, Dental, Life, Retirement

Posted 9 days ago

Job description

Call Center Representative

At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all – from loans to checking accounts, online banking, and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.

This is an in-office role. Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.

Responsibilities

  • Handle a high volume of inbound and outbound customer calls professionally and courteously.
  • Listen to customer needs and provide clear, accurate information and solutions.
  • Process transactions correctly and confirm details with callers to ensure mutual understanding.
  • Resolve basic issues on the first call and escalate complex matters as needed.
  • Accurately document interactions and follow call scripts, quality standards, and company policies.
  • Use available resources and communication skills to prevent escalations.
  • Identify opportunities to grow customer relationships through referrals.
  • Complete all training requirements on time and suggest process improvements to CIC management.
  • Serve as a peer coach for new hires when qualified.
  • Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).
  • Maintain a positive and patient attitude in all situations.
  • Perform other duties as assigned by CIC management.

Qualifications

  • High School diploma required (4-year college degree or equivalent work experience preferred)
  • Basic understanding of banking or finance
  • Good communication, problem-solving, and organizational/time management skills required
  • Prior customer service experience preferred; prior sales experience a plus
  • Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program, and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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