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Call Center Manager Jobs in Riverside, RI (NOW HIRING)

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

healthfirstfr

Medical Call Center Rep

Fall River, MA · On-site

$20.50 - $23.50/hr

Medical Call Center Rep Exciting opportunity to join a fast-paced medical team within a growing ... Must possess excellent oral and written communication skills and time management skills to ...

Tempus

Call Center Representative

Stoughton, MA · On-site

$17 - $21.25/hr

Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in English and all languages * Stoughton office location * 3 months required in person for training ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or ... and Call Center experience; banking experienced preferred * Excellent phone communication and ...

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 ...

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Call Center Manager information

See Riverside, RI salary details

$29K

$62.7K

$107.5K

How much do call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center manager in Riverside, RI is $62,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $73,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Riverside, RI? The most popular types of Call Center jobs in Riverside, RI are:
What job categories do people searching Call Center Manager jobs in Riverside, RI look for? The top searched job categories for Call Center Manager jobs in Riverside, RI are:
What cities near Riverside, RI are hiring for Call Center Manager jobs? Cities near Riverside, RI with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Riverside, RI as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,652 per year, or $30.1 per hour.

Call Center Representative

Apex Systems

Lincoln, RI

$15 - $18.75/hr

Full-time

Re-posted 5 days ago

Job description

Company Description

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs

Job Description

Description: Technical Support Representative

Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary. 

Duties: Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS/RX hardware and Telephony. Assist with remote equipment troubleshooting and ensure process adherence. Data entry regarding resolution of issues and technicians progress while technicians are completing work within the store. Support Technicians may be assigned multiple projects simultaneous.


Qualifications

Experience: Must possess clear and accurate communication skills both verbally and written. Must have basic computer troubleshooting skills and problem-solving skills. Working knowledge of Word, Excel and Outlook a plus but not a requirement. Must be able to work independently and as part of a team. Technical installation experience a plus but not a requirement. Working knowledge of computer hardware a plus but not a requirement. Customer Service/Technical Support experience in a Call Center environment is a MUST.

Additional Information

Apply Now and look for Ron Autor!!

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