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Virtual Call Center Jobs in Rhode Island (NOW HIRING)

Conflux Systems

*Coordinator III

Cumberland, RI · On-site

$24.99/hr

... Call Center) Clinical Ops Teams, and MinuteClinic Field and Operations Management, in order to ... Microsoft Teams (virtual) * Interview Timeline: 1-2 business days after resume review * Rounds:

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Virtual Call Center information

See Rhode Island salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center in Rhode Island is $13.77, according to ZipRecruiter salary data. Most workers in this role earn between $9.42 and $16.01 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Rhode Island? The most popular types of Call Center jobs in Rhode Island are:
What are popular job titles related to Virtual Call Center jobs in Rhode Island? For Virtual Call Center jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Rhode Island look for? The top searched job categories for Virtual Call Center jobs in Rhode Island are:
What cities in Rhode Island are hiring for Virtual Call Center jobs? Cities in Rhode Island with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Rhode Island as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,644 per year, or $13.8 per hour.

*Coordinator III

Conflux Systems

Cumberland, RI • On-site

$24.99/hr

Contractor

Re-posted 5 days ago

Job description

Here are the job details for your review:
Job Title: Enrollment Coordinator
Duration: 10+ Months Contract (Potential for extension)
Location: 200 Highland Corporate Drive Cumberland RI USA 02864
Pay Rate: $24.99/ HR on W2
shift times: Mon - Fri 7:30am - 4:00pm
PRESCREEN THAT NEEDS TO BE AT TOP OF EACH RESUME:
  • Location at tope of resume
  • Medicare experience? If yes, how many years of exp and a brief summary of exp
  • Medicaid experience? If yes, how many years of exp and a brief summary of exp
  • Brief summary of candidates excel experience

Notes from Spotlight Call:
  • Position Title: Enrollment Coordinator
  • Department: Payer Enrollment - Government Payers (Medicare/Medicaid)
  • Location: On-site required due to physical mail handling

JOB DESCRIPTION:
  • This position is responsible, under the supervision of the Manager of the Payer Enrollment Dept. to:
  • Ensuring timely and accurate processing of Payer Enrollment applications (Initial and Revalidations) for Clinics and Providers.
  • Provide quality control for timely and accurate individual enrollment applications submitted for Medicare and Medicaid programs.
  • Resolve claims issues for individual payers in corporate billing system.
  • Researching, completing and maintaining compliance with individual Government payers through credentialing, re-credentialing and audit processes and procedures.
  • Contact Providers when Revalidation notices are received in order to obtain signature pages and validate current general information. Interact with the field (SPM and CPM's) in regards to escalation notices.
  • The Payer Enrollment Coordinator will be responsible for identifying and quantifying trends/issues and then effectively communicating them to the appropriate members of the management team along with what the potential impact could be.
  • Minimize denials and deactivation of government applications where applicable to reduce key metrics including DSO, cost to collect, percent of aged claims, and Bad Debt.
  • Update Credentialing and Billing systems with Provider information upon inquiry or receipt from Government /Commercial payers.
  • The Payer Enrollment Coordinator will be responsible for ensuring corporate compliance with statutory requirements for Medicare, Medicaid, and Commercial enrollment for Clinics and Providers.
  • This Individual will have the ability to work well with others; collaboratively with internal and external vendors and create partnerships through effective relationship building skills.
  • This role will interact and work directly with new and existing Government /Commercial payers across the country.
  • Analysis will include developing of provider and clinic level reporting insuring we are meeting all criteria for enrollment within our compliance policy for Government /Commercial.
  • Payer Enrollment Coordinator will interface and work directly with the Providers, and also with Payer Relations and Revenue Cycle Operations Teams (Credentialing, Accounts Receivable, Billing, and Call Center) Clinical Ops Teams, and MinuteClinic Field and Operations Management, in order to ensure integration of all processes.
  • Provides administrative and operational support to network management and provider relations functions. Assists with contract management, data analysis, provider directory maintenance, coordination of provider communication and education, and support of the resolution of operational issues.
  • Maintains accurate provider information, facilitating effective communication and ensuring smooth operations within the network management and provider relations department.

Key Responsibilities:
  • Submit initial and revalidation applications for providers entering MinuteClinics
  • Handle government payer enrollment (Medicare/Medicaid)
    Manage mail-based documentation and workflows

Ideal Candidate Profile:
Experience:
  • 1-3 years work experience with Government payers
  • Adept at problem solving and decision making skills
  • Ability to work independently
  • Proficient in Excel
  • Proficient in Outlook
  • Willingness to learn

Soft Skills:
  • Reliable and consistent attendance
  • Willingness to work on-site
  • Strong communication and organizational skills

Interview & Logistics:
  • Interview Format: Microsoft Teams (virtual)
  • Interview Timeline: 1-2 business days after resume review
  • Rounds: Single interview round
  • Pre-Screening: Required; candidates should note any relevant experience or lack thereof clearly

Education:
  • Verifiable High School diploma or GED required; Bachelors Degree in Marketing preferred

Apply