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Access Service Representative I - CPAS

Dallas, TX · On-site

Public Service Loan Forgiveness (PSLF) Qualified Employer * Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required * Education High School Diploma or equivalent ...

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How much do access service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for access service representative in the United States is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.24 per hour, depending on experience, location, and employer.

Is it hard to be an access service representative?

Being an access service representative involves customer service skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The job typically requires good communication, basic computer knowledge, and sometimes physical stamina, but it is generally considered manageable with proper training and experience.

What are some typical challenges access service representatives face when assisting patients with registration and insurance verification?

Access Service Representatives often encounter challenges such as incomplete patient information, insurance coverage discrepancies, and tight time constraints during high-volume periods. Handling sensitive conversations about financial responsibility while maintaining a positive patient experience is also common. To overcome these challenges, strong communication skills, attention to detail, and proficiency with healthcare software are essential. Collaboration with clinical staff and billing teams is frequent, ensuring accurate patient records and smooth care coordination.

What are the key skills and qualifications needed to thrive as an access service representative?

To thrive as an Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Excellent communication, problem-solving abilities, and the ability to multitask help distinguish top performers in this role. These skills ensure accurate patient data entry, efficient registration processes, and a positive experience for patients navigating healthcare services.

What is an access service representative?

Access Service Representatives are professionals who assist patients and visitors in healthcare facilities by managing admissions, registrations, scheduling, and providing information about services. They serve as the first point of contact, ensuring accurate patient information is collected and directing individuals to appropriate departments. Their role is essential for smooth patient flow and positive experiences in clinics, hospitals, and other medical settings.

What is the difference between Access Service Representative vs Patient Access Representative?

AspectAccess Service RepresentativePatient Access Representative
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; often similar certifications in customer service or healthcare
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, outpatient clinics, medical offices
Employer & Industry UsageHealthcare providers, hospitals, clinicsHealthcare facilities, hospitals, outpatient centers
Job FocusManaging patient check-in, scheduling, insurance verificationPatient registration, appointment scheduling, insurance processing

Both roles involve patient interaction in healthcare settings, focusing on registration and scheduling. The main difference lies in the specific job titles used by employers, with 'Patient Access Representative' often emphasizing direct patient registration and insurance tasks, while 'Access Service Representative' may have a broader scope including customer service functions.

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Access Service Representative jobs near you
Infographic showing various Access Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.

Access Service Representative I - Columbia Memorial Hospital

Albany Med

Hudson, NY • On-site

$46K - $60K/yr

Other

Re-posted 21 days ago

Job description

Department/Unit:
Patient Access
Work Shift:
Day (United States of America)
Salary Range:
$46,215.00 - $60,080.00
This position is located at Columbia Memorial Hospital
The Access Service Representative I is responsible for the capture of demographic and insurance information either by telephone or patient facing. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. Must be comfortable in the collection of financial responsibility from the patient based on eligibility response or estimate for services.
Essential Duties and Responsibilities

  • Responsible for accurate patient look up to ensure correct patient is being registered.
  • Responsible for discerning demographic and insurance information to ensure accurate registration
  • Responsible to interpret information received from Insurance Payer regarding patient's eligibility and financial responsibility
  • Responsible for discussing financial obligation of patient and collect via cash, credit card or check
  • Responsible for explaining regulatory forms and answer questions from patient; obtain signatures accordingly
  • Responsible for scanning or managing online form template to maintain the Electronic Health Record
  • Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.
  • Ability to work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.
Functional Competencies
  • Social and Emotional Intelligence
  • Ability to deal with a diverse population including critically injured, mentally disturbed and belligerent
  • Patient centric - customer service
  • Conflict Management
  • Team-oriented support
  • Adaptable to high-stress situation
  • Excellent communication skill
Qualifications
  • High School Diploma/G.E.D. - required
  • 1-3 years applicable experience; customer service and strong computer skill - required
  • Hospital or Clinic setting office experience - preferred
  • Proven customer service skill with ability to exceed expectations
  • Ability to multi-task in stressful and high patient volume unit
  • Ability to learn in classroom setting; utilizing resources
  • Ability to remain composed under pressure
  • Ability to review information and draw appropriate conclusion
  • Good judgement and ability to be resourceful to problem solve; escalate issues as needed
  • Team minded worth ethic
Equivalent combination of relevant education and experience may be substituted as appropriate.
Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Constantly

Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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