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Access Service Representative I - CPAS

Dallas, TX · On-site

Public Service Loan Forgiveness (PSLF) Qualified Employer * Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATION Required * Education High School Diploma or equivalent ...

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How much do access service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for access service representative in the United States is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.24 per hour, depending on experience, location, and employer.

What is an access service representative?

Access Service Representatives are professionals who assist patients and visitors in healthcare facilities by managing admissions, registrations, scheduling, and providing information about services. They serve as the first point of contact, ensuring accurate patient information is collected and directing individuals to appropriate departments. Their role is essential for smooth patient flow and positive experiences in clinics, hospitals, and other medical settings.

What are the key skills and qualifications needed to thrive as an access service representative?

To thrive as an Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Excellent communication, problem-solving abilities, and the ability to multitask help distinguish top performers in this role. These skills ensure accurate patient data entry, efficient registration processes, and a positive experience for patients navigating healthcare services.

What are some typical challenges access service representatives face when assisting patients with registration and insurance verification?

Access Service Representatives often encounter challenges such as incomplete patient information, insurance coverage discrepancies, and tight time constraints during high-volume periods. Handling sensitive conversations about financial responsibility while maintaining a positive patient experience is also common. To overcome these challenges, strong communication skills, attention to detail, and proficiency with healthcare software are essential. Collaboration with clinical staff and billing teams is frequent, ensuring accurate patient records and smooth care coordination.

What is the difference between Access Service Representative vs Patient Access Representative?

AspectAccess Service RepresentativePatient Access Representative
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; often similar certifications in customer service or healthcare
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, outpatient clinics, medical offices
Employer & Industry UsageHealthcare providers, hospitals, clinicsHealthcare facilities, hospitals, outpatient centers
Job FocusManaging patient check-in, scheduling, insurance verificationPatient registration, appointment scheduling, insurance processing

Both roles involve patient interaction in healthcare settings, focusing on registration and scheduling. The main difference lies in the specific job titles used by employers, with 'Patient Access Representative' often emphasizing direct patient registration and insurance tasks, while 'Access Service Representative' may have a broader scope including customer service functions.

Is it hard to be an access service representative?

Being an access service representative involves customer service skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The job typically requires good communication, basic computer knowledge, and sometimes physical stamina, but it is generally considered manageable with proper training and experience.

What is the first thing an access service representative should do?

An access service representative should begin by greeting visitors, verifying their appointments or credentials, and providing necessary assistance or directions. They often check in guests, manage access permissions, and ensure security protocols are followed at the start of their shift.
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Access Service Representative jobs near you
Infographic showing various Access Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.

Access Service Representative I - CPAS

UT Southwestern Medical Center

Dallas, TX • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

UT Southwestern rating

7.9

Company rating: 7.9 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

110th of 898 rated healthcare providers

Job description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
Works under general supervision to provide exemplary customer service to accurately facilitate patient appointment scheduling and relay of critical information and questions in a large contact center environment. Additional responsibilities include referral transcription, patient care coordination of clinical necessity, medical record documentation, and patient financial responsibilities.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

  • PPO medical plan, available day one at no cost for full-time employee-only coverage
  • 100% coverage for preventive healthcare-no copay
  • Paid Time Off, available day one
  • Retirement Programs through the Teacher Retirement System of Texas (TRS)
  • Paid Parental Leave Benefit
  • Wellness programs
  • Tuition Reimbursement
  • Public Service Loan Forgiveness (PSLF) Qualified Employer
  • Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required
  • Education
    High School Diploma or equivalent
Preferred
  • Education
    Associate's Degree in a related field or
    Bachelor's Degree in a related field
  • Experience
    Relevant experience in a healthcare and/or contact center is preferred.

JOB DUTIES
  • Supports at least one clinic or service line as a first point of contact by answering inbound calls and/or making outbound calls according to established guidelines.
  • Provides exemplary customer service with courtesy and discretion while communicating professionally with patients, patients' families, physicians, physicians' office staff, nursing units, care management, ancillary departments, and insurance companies.
  • Schedules patient appointments based on clinical protocols regarding services provided in the designated clinical area with a high degree of accuracy.
  • Completes detailed and accurate patient demographic and insurance information in the electronic medical record (EMR) system regarding the purpose for the appointment request/clinic visit, symptoms or diagnosis, and selects the appropriate insurance plans and payors.
  • Follows Managed Care Office guidelines to verify insurances that are currently accepted and provides resources for patients regarding their insurance coverage.
  • Serves as a liaison for the patient and works closely with physician offices to obtain referrals for the patient.
  • Partners with and escalates to Referral Nurse Team as a resource to ensure patients receive the right level of care at the appropriate time.
  • Documents and routes patient communications appropriately, including escalating calls according to established guidelines, and directing calls to other departments, as needed.
  • Collects clinic specific medical records needed for all specialty clinic appointments. Faxes release of information request on patient's behalf. Sorts received medical records by external record type and scans medical records into the EMR.
  • Accurately transcribes external referrals, patient demographics, and clinical information into electronic medical record (EMR) system.
  • Answers questions regarding specialty programs and clinics, promotes UT Southwestern services to callers, and mails pamphlets and other materials to patients.
  • Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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