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Access Services Representative Jobs (NOW HIRING)

BayCare

Patient Access Services Rep II

Largo, FL

$14.75 - $18.75/hr

Patient Access Services Rep II Join the team that is revolutionizing health care - BayCare Health System. Our network consists of 16 community-based hospitals, a long-term acute care facility, home ...

BayCare

Patient Access Services Rep III

Largo, FL

$14.75 - $18.75/hr

Patient Access Services Rep III - 104516 Join the team that is revolutionizing health care - BayCare Health System Our network consists of 16 community-based hospitals, a long-term acute care ...

BayCare

Patient Access Services Rep II

Saint Petersburg, FL

$16.25 - $20.75/hr

Patient Access Services Rep II - 153746 Join the team that is revolutionizing health care - BayCare Health System Our network consists of 16 community-based hospitals, a long-term acute care facility ...

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How much do access services representative jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for access services representative in the United States is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Access Services Representative, and why are they important?

To excel as an Access Services Representative, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a high school diploma or associate degree. Familiarity with patient registration systems, electronic health records (EHRs), and insurance verification tools is typically required. Excellent interpersonal skills, problem-solving abilities, and a customer service mindset distinguish top performers in this role. These competencies are crucial for ensuring efficient patient intake processes, accurate data entry, and positive patient experiences in healthcare environments.

What are some typical challenges faced by Access Services Representatives and how can they be managed effectively?

Access Services Representatives often encounter challenges such as managing a high volume of patient inquiries, navigating complex insurance verification processes, and ensuring accurate data entry under time constraints. To manage these effectively, strong organizational skills, clear communication, and familiarity with healthcare information systems are essential. Staying proactive about ongoing training and leveraging support from team members can help representatives maintain accuracy and provide excellent patient service even during busy periods.

What are Access Services Representatives?

Access Services Representatives are professionals who work in healthcare settings to assist patients with scheduling appointments, verifying insurance, registering for services, and providing general information. They serve as the primary point of contact between patients and the healthcare facility, ensuring that administrative processes run smoothly. Their responsibilities may include handling phone calls, updating patient records, and addressing patient inquiries to facilitate access to medical care. Strong communication, organizational skills, and knowledge of healthcare systems are important for this role.

What is the difference between Access Services Representative vs Patient Access Representative?

AspectAccess Services RepresentativePatient Access Representative
CredentialsHigh school diploma or equivalent; some roles may require certification in customer service or healthcareHigh school diploma or equivalent; often requires certification in healthcare customer service
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, outpatient clinics, medical offices
Employer & Industry UsageHealthcare facilities managing patient intake and accessHealthcare facilities handling patient registration and scheduling
Common Search & ComparisonOften compared for roles involving patient access and customer service in healthcare

Both roles involve patient interaction, registration, and customer service in healthcare settings. The main difference is that Access Services Representatives typically focus on managing patient flow and access logistics, while Patient Access Representatives handle patient registration, insurance verification, and scheduling. Both positions require similar credentials and work environments, making them closely related but with distinct primary responsibilities.

More about Access Services Representative jobs
What cities are hiring for Access Services Representative jobs? Cities with the most Access Services Representative job openings:
Who are the top companies hiring for Access Services Representative jobs? The top employers for Access Services Representative jobs are:
What job categories do people searching Access Services Representative jobs look for? The top searched job categories for Access Services Representative jobs are:
Access Services Representative jobs near you
Infographic showing various Access Services Representative job openings in the United States as of May 2026, with employment types broken down into 69% Full Time, 25% Part Time, and 6% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $44,454 per year, or $21.4 per hour.
Pre-Access Services Representative

Pre-Access Services Representative

Mosaic Life Care

Saint Joseph, MO • On-site

Other

Medical, Vision, Life

Posted 10 days ago

Mosaic Life Care rating

6.4

Company rating: 6.4 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

629th of 864 rated healthcare providers

Job description

Job Description
The Pre-Access Services Representative works under the direction of the Manager. The Pre-Access Services Representative possesses the highest customer services skills as the first touch in the patient experience chain. The Pre-Access Services Representative sets the tone for what is the first and can be the lasting impression of the patient's perception of Mosaic Life Care. The Pre-Access Services Representative performs all job duties in accordance with HCFA Compliance Guidelines. Will work as a scheduler for some outpatient clinic service areas. Accurately pre-registers all scheduled patients including updating patient demographic and insurance information. Conducts financial counseling to include collection of co-pays and deductibles and payment arrangements. Evaluates patients/guarantors for financial assistance. Pre-certifies insurance for scheduled admissions and/or required procedures to expedite reimbursement and avoid authorization penalties.
Responsibilities
  • Accurately pre-registers patients prior to the arrival and uses AIDET to prepare the patient for all aspects of their visit. Establishes/identifies medical record number. Accurately advises patient of any preparations needed for their scheduled services, and assures that they understand where to check-in for their appointment, including where to park and what doors to enter. Assists patients with wayfinding and ensures that they understand where to come and what to expect when they arrive.
  • Accurately schedules Medical Center Outpatient and Clinic Provider visits. Reviews outpatient services to ensure that proper per-certification has been obtained by the Physician's office.
  • Researches the patient's insurance to ensure that benefits are available for the service and to determine the patient's financial responsibility. Works with patients' insurance companies to determine if benefits are available for service at our facility.
  • Relays to the patient how insurance will process their claim and what will be their estimated out-of-pocket expense. Researches prior visits for both Clinic and Medical Center to confirm any past due balances for the Guarantor. Collects estimated payments from patients or guarantors prior to their visit.
  • Prescreens patients that may qualify for a third party assistance program and assist them with coordinating their interview and application process.
  • Acts as a patient liaison in a centralized contact center for multiple Mosaic Life Care Clinics.
  • Communicates patients' needs to the providers through electronic communication.
  • Triage patient calls using standards of care and responds appropriately.
  • Complies with department standards for call length, speed to answer, and aids in prevention of abandoned calls.
  • Identifies when a third party administrator is responsible for billing of service such as Workers Compensation or Lien.
  • Other duties as assigned

Education
  • H.S. Diploma - High School Diploma or GED equivalent - Required
  • Medical Terminology - Preferred

Work Experience
  • Computer experience - Required
  • Typing speed of 45 WPM preferred and 10 key by touch. - Required
  • 1 Year - Experience in collection and\or insurance billing - Preferred
  • 1 Year - Clinic office setting - Preferred

Licenses and Certifications
  • Certified Healthcare Access Associate (CHAA) - and certification through ACA within 9 months of employment - Preferred Upon Hire

Travel Requirements
  • Travel to off-site locations may be required. - Required

Qualifications
Skills and Abilities
Essential Technical/Motor Skills
Interpersonal Skills
Essential Physical Requirements
Essential Mental Abilities
Essential Sensory Requirements
Exposure to Hazards
Other Skills and Abilities
About Us
Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee's individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.

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