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Patients Access Representative Jobs (NOW HIRING)

Sentara Healthcare

Patient Access Representative I

Norfolk, VA · On-site

$16.75 - $21.25/hr

They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission ...

Sentara Healthcare

Patient Access Representative I

Norfolk, VA · On-site

$16.75 - $21.25/hr

They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission ...

Sentara Healthcare

Patient Access Representative I

Norfolk, VA · On-site

$16.75 - $21.25/hr

They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission ...

Sentara

Patient Access Representative I

Norfolk, VA · On-site

$16.75 - $21.25/hr

They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission ...

Sentara

Patient Access Representative I

Norfolk, VA · On-site

$16.75 - $21.25/hr

They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission ...

Sentara

Patient Access Representative I

Norfolk, VA · On-site

$16.75 - $21.25/hr

They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission ...

Sentara

Patient Access Representative I

Norfolk, VA · On-site

$16.75 - $21.25/hr

They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission ...

Access Dubuque

Patient Access Representative

Dubuque, IA

$16.25 - $20.75/hr

A patient access representative ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. These duties will be performed in a ...

Grande Ronde Hospital

Patient Access Rep

La Grande, OR · On-site

$16.50 - $21/hr

The Patient Access Representative is responsible for greeting, registering, and assisting patients in a courteous and professional manner. Under the general supervision of the Patient Access Manager ...

Grande Ronde Hospital

Patient Access Rep

La Grande, OR

$16.50 - $21/hr

The Patient Access Representative is responsible for greeting, registering, and assisting patients in a courteous and professional manner. Under the general supervision of the Patient Access Manager ...

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Patients Access Representative information

What are the key skills and qualifications needed to thrive as a Patient Access Representative, and why are they important?

To thrive as a Patient Access Representative, you need strong customer service skills, attention to detail, and knowledge of healthcare registration processes, often supported by a high school diploma or equivalent. Familiarity with hospital information systems (HIS), electronic health records (EHR), and insurance verification software is typically required. Outstanding communication, problem-solving abilities, and professionalism help you excel in managing patient interactions and resolving issues. These skills ensure efficient patient check-in, accurate data entry, and a positive experience for both patients and healthcare teams.

What are some common challenges faced by Patient Access Representatives and how can they be managed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive patient information, and resolving insurance or billing discrepancies. Effective communication and strong organizational skills are essential to ensure smooth patient check-in and registration processes. Staying up-to-date with insurance policies and hospital procedures, as well as utilizing available training and support from colleagues, can help manage these challenges and contribute to a positive patient experience.

What are Patient Access Representatives?

Patient Access Representatives are healthcare professionals who serve as the first point of contact for patients entering a medical facility. They are responsible for tasks such as registering patients, verifying insurance information, scheduling appointments, and providing information about services. Their role is crucial in ensuring that the administrative side of a patient's healthcare experience runs smoothly, allowing medical staff to focus on clinical care. Patient Access Representatives also help maintain patient records and uphold privacy standards as required by law.

What is the difference between Patients Access Representative vs Medical Secretary?

AspectPatients Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient scheduling, insurance verification, registration, front desk dutiesScheduling appointments, managing correspondence, medical record management

Both roles involve administrative tasks in healthcare settings, but Patients Access Representatives focus more on patient intake and insurance processes, while Medical Secretaries handle administrative support and documentation. They often work together in healthcare environments to ensure smooth patient flow and efficient office operations.

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Patients Access Representative jobs near you
Infographic showing various Patients Access Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 66% Full Time, 32% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Patient Access Representative I

Patient Access Representative I

Sentara Healthcare

Norfolk, VA • On-site

$16.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Sentara Health rating

6.8

Company rating: 6.8 out of 10

Based on 379 frontline employees who took The Breakroom Quiz

489th of 864 rated healthcare providers

Job description

City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Full-Time, Days 6:30a-3:00p
As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.
Up to 1,500 Sign-On Bonus for Qualified Candidates!
Education
HS - High School Grad or Equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
  • 2 years of Customer Service and/or Data Entry
  • Associate or bachelor's degree in Lieu of two years of experience
  • Proficiency in Keyboarding

Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to 10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - 5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - 10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Leigh Hospital, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region's only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won't heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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