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$12

$19

$24

How much do patient access representative iii jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for patient access representative iii in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Medical Office Assistant (MOA) role is often considered an entry-level position in healthcare, requiring basic administrative and clinical skills. It provides experience in patient interaction, scheduling, and medical record management, which can serve as a foundation for advancing in healthcare careers. However, the role's suitability depends on individual career goals and the specific job responsibilities.

What does a patient access representative do?

A Patient Access Representative III is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to facilitate smooth patient intake processes.

Is it hard to be a patient access representative?

Patient Access Representative III roles can be challenging due to the need for strong communication, attention to detail, and knowledge of healthcare systems. The job often involves managing patient information, verifying insurance, and coordinating with medical staff, which requires multitasking and familiarity with electronic health records. Experience and certifications in healthcare administration can help ease the workload.

What is the difference between Patient Access Representative Iii vs Patient Access Representative Ii?

AspectPatient Access Representative IiiPatient Access Representative Ii
Required CredentialsHigh school diploma, relevant certification, experienceHigh school diploma, relevant certification, some experience
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, clinics, healthcare facilities
Job ResponsibilitiesComplex scheduling, insurance verification, patient data managementBasic scheduling, data entry, patient check-in

The main difference between Patient Access Representative Iii and Patient Access Representative Ii lies in experience and responsibility level. The Iii typically handles more complex tasks such as insurance verification and scheduling, requiring more experience and possibly additional certifications. Both roles work in similar healthcare environments, but the Iii position involves higher responsibility and expertise.

How does a Patient Access Representative III collaborate with clinical and administrative staff to ensure smooth patient admissions?

As a Patient Access Representative III, you'll regularly coordinate with nurses, physicians, billing teams, and insurance specialists to facilitate efficient patient admissions and discharges. This role often requires clear communication to verify patient information, address any discrepancies, and ensure all necessary documentation is completed accurately. By working closely with multiple departments, you help minimize delays and improve the overall patient experience. Strong organizational and interpersonal skills are key, as you'll be a central point of contact in the patient intake process.

What are Patient Access Representative III?

A Patient Access Representative III is a healthcare professional responsible for managing patient admissions, registrations, and insurance verification at hospitals or clinics. This role is typically more advanced than entry-level positions, often requiring experience in patient access or medical office settings. Patient Access Representative IIIs handle complex cases, train junior staff, and resolve escalated issues related to patient intake and billing. They play a crucial role in ensuring a smooth and efficient patient experience while maintaining accurate records and compliance with healthcare regulations.

What is the least stressful job in healthcare?

A Patient Access Representative III typically experiences moderate stress levels, as their role involves managing patient admissions, insurance verification, and scheduling. Jobs with less direct patient interaction, such as medical billing or administrative roles, are often considered less stressful within healthcare. Factors like workload, work environment, and support systems also influence stress levels in healthcare positions.

What are the key skills and qualifications needed to thrive as a Patient Access Representative III, and why are they important?

To thrive as a Patient Access Representative III, you need a solid background in patient registration, insurance verification, and medical terminology, often supported by a high school diploma and several years of experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHRs), and patient scheduling software is typically required. Strong interpersonal skills, attention to detail, and the ability to handle stressful situations calmly help individuals excel in this role. These skills ensure accurate patient data management, efficient service delivery, and a positive patient experience in a fast-paced healthcare environment.
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Patient Access Representative Iii jobs near you
Infographic showing various Patient Access Representative Iii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Patient Access Representative III

Kenosha Community Health Center - Pillar Health

Kenosha, WI • On-site

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Pillar Health, A Division of KCHC, is looking for a Patient Access Representative III to join its team.
POSITION SUMMARY
The Patient Access Representative III (PAR III) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each and every patient who visits. PAR III works as a partner in the clinic together with the practitioners, assistive clinical staff, other administrative staff, and leadership to provide a welcoming, caring and healing environment for patients. Where this position deals directly with patients and family members, PAR III is responsible for ensuring that patients' needs are listened to, understood, and resolved within the scope of this job description. PAR III is primarily responsible for the full insurance authorization process and explanation of the patient's fiscal responsibility relative to treatments, procedures and/or medications requiring insurance authorizations.
PRIMARY FUNCTIONS
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
CORPORATE VALUES
  • Maintain patient confidentiality and functions within the guidelines of HIPAA.
  • Ability to function well while involved in multiple tasks and assignments.
  • Ability to concentrate on details while experiencing frequent interruptions.
  • Review all company messaging systems at the beginning and end of every shift.
  • Welcome and orient new patients to the facility.
  • Connect patients to wrap-around services, including, but not limited to; Aging and Disability Resource Center (ADRC), Badger Care, Wisconsin Well Woman Program (WWWP), medication assistance.
  • Coordinate patient transportation assistance.
  • Interact with all patients in a professional and courteous manner.
  • Ability to direct all incoming calls to appropriate staff.
  • Other duties as assigned.
REGISTRATION
  • Verify and update patient demographic information.
  • Verify and update patient insurance information and select appropriate guarantor per service line during check-in process.
  • Initiate new patient full registration process.
  • Record patient demographics in EHR to satisfy Universal Data Set (UDS) requirements.
  • Coordinate handoff to Intake Registered Nurse.
SCHEDULING
  • Ability to appropriately take accurate detailed messages and send them to the appropriate person via the Electronic Health Record (EHR).
  • Identify triage situations in patients through red flag words and terminology during patient interaction.
  • Work collaboratively with nursing staff to schedule urgent visits.
  • Schedule and reschedule patient appointments according to the scheduling guidelines.
  • Ensure confirmation of all scheduled appointments via Care Messaging platform, MyChart or directly with patient.
  • Verify changes to insurance benefits prior to scheduling or during the confirmation process.
  • Ability to understand and implement schedule templates.
  • Review the Reschedule list in the EHR and schedule appointments appropriately.
  • Review the Follow-Up list in the EHR and schedule appointments appropriately.
  • Review the Waitlist in the EHR and schedule appointments appropriately.
  • Communicate with care team regarding same day appointments or changes in scheduling.
CHECK IN/CHECK OUT
  • Inform patients of balances they owe in a professional and courteous manner.
  • Collect payment for services provided.
  • Inform patients and obtain acknowledgement of consent for treatment, clinic and appointment policy adherence, patient and payment responsibilities.
  • Collect and/or verify photo identification of patient and guardian (where applicable).
  • Check in patients via the EHR for scheduled services or walk-ins.
  • Collect payment at time of service, including copays and/or outstanding balances according to payment policy.
  • Review patient paperwork for accuracy and follow up with patient for missing information.
  • Scan completed paperwork to patient chart in EHR.
  • Print and reconcile end of day batch report with on hand cash, attest to reconciled batch report then deposit in drop box.
  • Ensure patients have documented guardian or case worker present when appropriate.
INSURANCE ENROLLMENT (PAR II/III)
  • Understand insurance rules and regulations, especially those related to insurance authorization.
  • Communicate with revenue cycle vendor regarding patient billing concerns.
  • Review and approve patient payment plan request and receive first payment; document payment plan in EHR.
  • Inform patient of expectation to notify insurance carrier of Primary Care Provider (PCP).
  • Record patient household composition and income in EHR.
  • Meet with and assist patients in completing all required paperwork and documents for insurance enrollment (i.e. Medicaid/Marketplace) when appropriate.
  • Identify, review and assess Sliding Scale Fee options with patients.
PRIOR AUTHORIZATION (PAR III)
  • Review treatment plan report daily and identify services requiring Insurance Authorizations.
  • Submit and monitor Insurance Authorization requests to insurance carriers; complete necessary documentation as required.
  • Review Insurance Authorization denials with providers for modifications and/or resubmission.
  • Contact patients regarding Insurance Authorization denials and discuss other payment options.
  • Communicate with team members regarding Insurance Authorization approvals for appointment scheduling.
  • Ensure payment requirements are met and the care team is notified of patient payment compliance.
  • Receive and distribute dental lab cases upon receipt of insurance approval and/or payment responsibility.
POSITION REQUIREMENTS
Education and/or Experience
High School Diploma/GED required. Six to twelve months related experience preferred. Customer Service experience in a clinical setting preferred. Ability to use computer software such as WORD and EXCEL to perform tasks. Prior experience with using an Electronic Health Record preferred. Annual Maintenance of Certified Assistance Counselor (CAC) Certification required.
Language Skills
Ability to read and comprehend instructions from your manager. Ability to effectively communicate with patients and employees from the organization. Ability to communicate in Spanish (oral and written) preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Sitting greater than 75% of the time. Walking and standing less than 25% of the time. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally bend and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
This position requires compliance with the Health Center’s written standards, including its Employee Handbook, Compliance Program and Standards of Conduct and policies and procedures (“Written Standards”). Such compliance will be an element considered as part of the regular performance evaluation.
The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
I have read the above job description and agree to perform the duties and responsibilities as described above. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities that may be required of me as a Patient Access Representative III.
WORK SCHEDULE
Open availability to work between 32-40 hours during clinic operating hours. Clinics generally operate Monday – Thursday, 7 am – 7 pm, Friday, 7 am – 5 pm, and Saturday, 7 am – 3 pm.
WHAT WE OFFER
As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, 403(b)
Paid Time Off, including Holidays. Qualifying employer for Public Service Loan Forgiveness (PSLF).
Annual salary to commensurate with experience.
Learn more about us at www.pillarhealthcare.org.

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