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Access Service Representative Jobs (NOW HIRING)

Northwell Health

Access Service Rep

Bay Shore, NY · On-site

Prior customer service experience, required. Data entry skills (80 keystrokes per minute), required. Must pass training program within the normal probationary period. Ability to communicate well and ...

Northwell

Access Service Rep

Bay Shore, NY · On-site

Customer service experience, preferred. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a ...

Northwell Health

Access Service Rep

Bay Shore, NY · On-site

$27.37 - $29.37/hr

Customer service experience, preferred. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a ...

Northwell

Access Service Rep

Bay Shore, NY · On-site

$27.38 - $29.38/hr

Prior customer service experience, required. Data entry skills (80 keystrokes per minute), required. Must pass training program within the normal probationary period. Ability to communicate well and ...

Northwell

Patient Access Service Representative

Great Neck, NY · On-site

$18.75 - $23.75/hr

Demonstrates and promotes service excellence at all times. Job Responsibility * Obtains all financial demographic information from the discharge planner for the organization, as well as outside ...

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How much do access service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for access service representative in the United States is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.24 per hour, depending on experience, location, and employer.

What is an access service representative?

Access Service Representatives are professionals who assist patients and visitors in healthcare facilities by managing admissions, registrations, scheduling, and providing information about services. They serve as the first point of contact, ensuring accurate patient information is collected and directing individuals to appropriate departments. Their role is essential for smooth patient flow and positive experiences in clinics, hospitals, and other medical settings.

What are the key skills and qualifications needed to thrive as an access service representative?

To thrive as an Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Excellent communication, problem-solving abilities, and the ability to multitask help distinguish top performers in this role. These skills ensure accurate patient data entry, efficient registration processes, and a positive experience for patients navigating healthcare services.

What are some typical challenges access service representatives face when assisting patients with registration and insurance verification?

Access Service Representatives often encounter challenges such as incomplete patient information, insurance coverage discrepancies, and tight time constraints during high-volume periods. Handling sensitive conversations about financial responsibility while maintaining a positive patient experience is also common. To overcome these challenges, strong communication skills, attention to detail, and proficiency with healthcare software are essential. Collaboration with clinical staff and billing teams is frequent, ensuring accurate patient records and smooth care coordination.

What is the difference between Access Service Representative vs Patient Access Representative?

AspectAccess Service RepresentativePatient Access Representative
CredentialsHigh school diploma; some roles may require certification in customer service or healthcareHigh school diploma; often similar certifications in customer service or healthcare
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, outpatient clinics, medical offices
Employer & Industry UsageHealthcare providers, hospitals, clinicsHealthcare facilities, hospitals, outpatient centers
Job FocusManaging patient check-in, scheduling, insurance verificationPatient registration, appointment scheduling, insurance processing

Both roles involve patient interaction in healthcare settings, focusing on registration and scheduling. The main difference lies in the specific job titles used by employers, with 'Patient Access Representative' often emphasizing direct patient registration and insurance tasks, while 'Access Service Representative' may have a broader scope including customer service functions.

Is it hard to be an access service representative?

Being an access service representative involves customer service skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The job typically requires good communication, basic computer knowledge, and sometimes physical stamina, but it is generally considered manageable with proper training and experience.

What is the first thing an access service representative should do?

An access service representative should begin by greeting visitors, verifying their appointments or credentials, and providing necessary assistance or directions. They often check in guests, manage access permissions, and ensure security protocols are followed at the start of their shift.
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Access Service Representative jobs near you
Infographic showing various Access Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,425 per year, or $23.3 per hour.

Access Service Rep

Northwell Health

Bay Shore, NY • On-site

Full-time

Re-posted 12 days ago

Northwell Health rating

7.7

Company rating: 7.7 out of 10

Based on 568 frontline employees who took The Breakroom Quiz

163rd of 898 rated healthcare providers

Job description

Conducts interviews to obtain demographics and insurance information. Keys information
into registration system. Verifies financial and insurance information. Obtains appropriate
signatures on medical, legal and financial forms. Admits patients and provides information
regarding hospital rules and regulations.

Job Responsibility

1.Conducts interviews to obtain demographics, insurance information and enters data into registration system.
2.Contacts insurance carrier(s) (or references insurance databases) to obtain information necessary for successful billing of third party payers. Re-verifies insurance of recurring patients.
3.Performs collection duties including, but not limited to, meeting with uninsured and ineligible Medicaid patients to discuss financial responsibility. Establishes payment arrangements for uninsured patients and resolves open balance issues.
4. Informs patient of all financial obligations, communicating collection policy and collects outstanding balance amounts, deposits and point of service payments.
5.Signatures on medical, legal and financial forms. Prepares charts, registration forms, ancillary slips, patient addressograph plates, etc. Forwards required items to nursing unit/clinic.
6.Admits patients and provides information regarding regulations and policies, such as Patient Bill of Rights, Advance Directives, Health Care Proxy, etc.
7.Reconciles charge documents with patient logs and enters charges into the registration system.
8.Receives and records discharge notices on the registration system to ensure timely transmission of data to financial management.
9.Schedules patient for pre-admission testing as necessary.
10.Maintains and reconciles daily census to nursing units. Notifies nursing unit of patient's arrival and arranges for patient's escort.
11.Answers telephone, maintains files, sorts mail and keeps inventory of supplies. Informs manager of all activities, needs and problems. Accumulates data for performance reports.
12.Performs related duties, as required.
13.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

High School Diploma or equivalent, required.
Prior customer service experience, required.
Data entry skills (80 keystrokes per minute), required.
Must pass training program within the normal probationary period.
Ability to communicate well and interact effectively with patients and families, preferred. 

Hospital experience, preferred. 

Customer service experience, preferred. 


*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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