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Workforce Management Manager Jobs (NOW HIRING)

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

Develop dashboards, executive presentations, and management reports that provide visibility into workforce performance and labor utilization. * Support labor planning and workforce deployment ...

Stefanini

Workforce Management Consultant

Dearborn, MI · On-site

Stefanini is looking for a Workforce Management Consultant(Dearborn, MI) For quick apply, please reach out to Adil Khan at / We are seeking a Senior Technical Engineer to serve as a subject matter ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

Point C

OR · On-site

Support intraday management decisions * Ensure staffing aligns with service-level goals * Maintain Workforce Management platforms (e.g., Zendesk, ADP) * Configure queues, skills, schedules, and ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: * 3 years in workforce management, scheduling, or real-time analysis. * Strong ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

Walmart

Manager, Workforce Planning

Elm Springs, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Anderson, MO · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

Walmart

Manager, Workforce Planning

Decatur, AR · On-site

$80K - $155K/yr

Workforce Management Leadership * Lead the end-to-end Workforce Management function across assigned business areas. * Own workforce execution from forecast intake through scheduling, intraday ...

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Workforce Management Manager information

See salary details

$27.5K

$81.7K

$137.5K

How much do workforce management manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for workforce management manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
More about Workforce Management Manager jobs
What cities are hiring for Workforce Management Manager jobs? Cities with the most Workforce Management Manager job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management Manager jobs? States with the most job openings for Workforce Management Manager jobs include:
What job categories do people searching Workforce Management Manager jobs look for? The top searched job categories for Workforce Management Manager jobs are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Manager Tech Workforce Management

Ahold Delhaize USA

Salisbury, NC • On-site

$120K - $181K/yr

Full-time

Re-posted 3 days ago

Ahold Delhaize USA rating

6.0

Company rating: 6.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

59th of 122 rated grocery stores

Job description

IntroductionAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

OverviewThe Manager III, Workforce Management, provides senior-level leadership and oversight for third-party resource management, technology workforce planning, and enterprise-wide resource optimization within the Technology organization. This role ensures the organization has the right talent, capacity, and sourcing mix to support strategic priorities and deliver efficiently. The manager partners closely with Technology leaders, Group Technology, Finance, Strategic Planning, and Vendor Management to create an integrated workforce strategy and maintain strong financial and operational governance over labor resources.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location is Salisbury, NC.
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

  • Ensure appropriate sourcing mix between full-time staff, contractors, and consulting services aligned to enterprise strategy and budget.
  • Partner with Procurement and Vendor Management to optimize cost, delivery quality, and contract compliance.
  • Lead multi-year technology workforce planning in partnership with Technology, Finance, and HR.
  • Forecast workforce demand and supply across skills, teams, and platforms to ensure capability alignment with strategic plans.
  • Identify talent gaps, future skill needs, and resourcing risks; provide data driven recommendations to senior leadership.
  • Support organizational design changes and transformation efforts through workforce modeling and analytics.
  • Oversee resource allocation processes to ensure optimal utilization of both internal and external talent.
  • Lead workforce optimization initiatives that enhance productivity, reduce gaps, and improve cost efficiency.
  • Establish capacity planning models, reporting, and tools to support operational decision making.
  • Monitor utilization trends, skills inventories, and project demand to influence staffing strategies.
  • Ensure alignment of workforce plans with enterprise strategy, financial constraints, and portfolio priorities.

Requirements

  • Bachelor's degree in Business, Human Resources, Technology Management, Finance, Operations, or related field.
  • 10+ years of experience in workforce planning, resource management, vendor/third party management, or technology operations.
  • Experience leading workforce planning or resource management in a large technology organization.
  • Strong understanding of technology delivery models (Agile, DevOps, product centric) and their workforce implications.
  • Demonstrated ability to interpret workforce and financial data to inform strategic decisions.
  • Strong communication, executive presentation, and stakeholder management skills.
  • Proven ability to influence senior leadership and build cross functional alignment.

Preferred Qualifications:
  • Master's degree in Business Administration, Technology Management, HR Management, or related discipline.
  • Certifications in workforce planning, resource management, project/portfolio management (e.g., PMP, PfMP, SAFe).
  • Experience with workforce modeling tools, resource management platforms, or BI systems.
  • Background in vendor management, contracting, or large-scale technology transformation.
  • Strong analytical and financial acumen, including understanding of labor cost structures and sourcing economics.

Salary Range: $120,960-181,440
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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