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Workforce Management Manager Jobs (NOW HIRING)

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

* The Workforce Management Analyst develops volume forecasts using historical data and adjusted projections to reflect anticipated internal and external trends. * Provides clear justification for ...

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

... Task Manager, Time & Attendance, Advanced Analytics reporting software, and the Employee Self ... Workforce Management solutions including creation/development of new scheduling environments for ...

New

Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

The Workforce Management Analyst will support the performance and operational excellence of a multi-site contact center by optimizing staffing models and managing workforce data through advanced ...

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

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Workforce Management Manager information

See salary details

$27.5K

$81.7K

$137.5K

How much do workforce management manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for workforce management manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
More about Workforce Management Manager jobs
What cities are hiring for Workforce Management Manager jobs? Cities with the most Workforce Management Manager job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management Manager jobs? States with the most job openings for Workforce Management Manager jobs include:
What job categories do people searching Workforce Management Manager jobs look for? The top searched job categories for Workforce Management Manager jobs are:
Infographic showing various Workforce Management Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
Workforce Management Analyst

Workforce Management Analyst

TEKsystems

Saint Louis, MO • Hybrid

$35 - $41/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago


Job description

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid schedule that allows 3 days in office and 2 days remote. This is a long term opportunity with the ability to get hired on permanently after a 6 month contract to hire!!

Description

The Workforce Management Analyst develops volume forecasts using historical data and adjusted projections to reflect anticipated internal and external trends. Provides clear justification for forecasts through well-defined assumptions and sound business rationale. Builds capacity plans aligned with operational budgets by applying productivity assumptions and identifying efficiency improvements within a specific business area. Reconciles forecast inputs, assumptions, and outputs within a comprehensive workforce management model.

Qualifications

3+ years of workforce management experience

AND/OR

completed Bachelor's degree with 1+ year of relevant experience

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of St. Louis, MO.

Pay and Benefits

The pay range for this position is $35.00 - $41.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in St. Louis,MO.

Application Deadline

This position is anticipated to close on Jun 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.