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Workforce Management Manager Jobs (NOW HIRING)

Cogeco

Analyst, Workforce Management

Hollywood, MD · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Rochester, NH · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Groton, CT · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Belmont, NH · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Essilor

Workforce Management Specialist

Dallas, TX · On-site

The person in this role works collaboratively with the Workforce Analyst under the supervision of the Sr Manager of Workforce Planning. MAJOR DUTIES AND RESPONSIBILITIES * Monitor Key Performance ...

TEKsystems

Workforce Management Analyst

Minnetonka, MN · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

Cogeco

Analyst, Workforce Management

Berwick, PA · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

TEKsystems

Workforce Management Analyst

Omaha, NE · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a hybrid ...

Cogeco

Analyst, Workforce Management

Uniontown, PA

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Miramar, FL · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Johnstown, PA

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Saluda, VA · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Aiken, SC · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

TEKsystems

Workforce Management Analyst

Madison, WI · Hybrid

$35 - $41/hr

Now Hiring for a Workforce Management Analyst to help forecast work volumes and determine headcount for various departments for a close client in the healthcare insurance company!! This is a ...

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Workforce Management Manager information

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$27.5K

$81.7K

$137.5K

How much do workforce management manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for workforce management manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
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Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
Workforce Management Analyst

Workforce Management Analyst

Peyton Resource Group

Tempe, AZ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a hands-on Workforce Planning professional to support a growing sales and service contact center environment. This individual will own workforce management functions end-to-end including forecasting, capacity planning, scheduling, and real-time operations.


Responsibilities:

  • Manage forecasting, staffing models, scheduling, and intraday adjustments
  • Monitor SLAs, queue performance, and staffing needs in real time
  • Partner with operations leadership to optimize service levels and sales performance
  • Build and improve workforce planning processes, reporting, and operational efficiencies
  • Provide insights around staffing risks, productivity, and performance trends


Qualifications:

  • 5+ years of Workforce Management experience in a contact center, insurance, or sales-driven environment
  • Verint experience strongly preferred
  • Experience with forecasting, scheduling, capacity planning, and real-time management
  • Strong Excel and reporting/analytics skills
  • Experience with WFM platforms such as Verint, NICE, or similar
  • Ability to work independently in a fast-paced environment

Preferred:

  • Insurance, financial services, or sales-driven operations experience
  • Experience supporting blended sales and service teams

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