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Workforce Management Manager Jobs (NOW HIRING)

Essilor

Manager- Workforce Analytics

Manhattan, NY · On-site

GENERAL FUNCTION The Workforce Management Manager is responsible for leading the workforce planning, scheduling, forecasting, labor analytics, and workforce management strategy for Pearle Vision.

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

KPMG

Manager, Workforce Management - UKG

New York, NY · On-site

KPMG is currently seeking a Manager, Workforce Management -UKG to join our Advisory Services practice. Responsibilities: * Led end-to-end workstreams for UKG Workforce Management implementations ...

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$27.5K

$81.7K

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How much do workforce management manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce management manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

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What are the most commonly searched types of Workforce Management jobs?

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Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Manager- Workforce Analytics

EssilorLuxottica

Manhattan, NY • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 298 frontline employees who took The Breakroom Quiz

9th of 40 rated optical retailers

Job description

Requisition ID: 937907
Store #: P00008 PV Store Ops - NY 5th
Position:Full-Time
Total Rewards: Benefits/Incentive Information
At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.
Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Workforce Management Manager is responsible for leading the workforce planning, scheduling, forecasting, labor analytics, and workforce management strategy for Pearle Vision. This role provides leadership for workforce management initiatives, ensuring optimal labor utilization, operational efficiency, and alignment with business objectives. The Manager oversees workforce management processes, leads continuous improvement efforts, and partners with cross-functional stakeholders.
MAJOR DUTIES AND RESPONSIBILITIES
  • Lead the workforce management function, overseeing scheduling, forecasting, labor planning, reporting, and workforce analytics for retail optical stores.
  • Develop and execute workforce management strategies that optimize labor spend while maintaining service levels, productivity, and operational excellence.
  • Monitor weekly and monthly labor performance against budgets, identify trends and opportunities, and provide strategic recommendations to senior leadership.
  • Drive continuous improvement initiatives focused on labor model optimization, process simplification, automation, and operational efficiencies.
  • Oversee scheduling governance and ensure stores adhere to scheduling standards, timelines, and labor planning best practices.
  • Partner with Regional and Store Leadership to improve adoption of workforce planning tools and strengthen workforce management capabilities across the organization.
  • Establish workforce management policies, procedures, and governance to ensure consistency, compliance, and operational effectiveness.
  • Lead the evaluation, implementation, testing, and ongoing optimization of workforce management applications, including scheduling, forecasting, timekeeping, attendance, payroll integration, and analytics.
  • Collaborate with IT, HR, Payroll, Finance, and other Centers of Excellence to deliver enterprise workforce management initiatives and system enhancements.
  • Direct the development of dashboards, KPIs, and reporting solutions that provide actionable insights into labor productivity, wage spend, sales, and KPI metrics.
  • Ensure workforce management systems operate effectively by overseeing issue resolution, system monitoring, vendor coordination, and continuous application improvements.
  • Lead change management efforts, including training strategy, communication plans, and user adoption for new workforce management tools and processes.
  • Develop and maintain documentation, standards, and training materials that support operational excellence and knowledge sharing.
  • Present workforce performance, labor trends, risks, and strategic recommendations to senior leadership.
  • Manage workforce management projects from planning through implementation, ensuring milestones, budgets, and business objectives are achieved.

BASIC QUALIFICATIONS
  • Bachelor's degree in Finance/Business Administration, Business Systems, or related discipline
  • 3-5 years experience in workforce analytics
  • Strong analytical skills; ability to translate business requirements into technical specifications
  • High level of customer service and communication skills
  • Experience with UKG or other workforce management solutions including payroll, time and attendance

Pay Range: 102,315.00 - 155,453.40
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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