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Workforce Management Manager Jobs (NOW HIRING)

Crisis Connections

Workforce Management Analyst

Seattle, WA · On-site

$68K - $75K/yr

Workforce Management Analyst Full-Time | Hybrid - Seattle, WA - Washington residency required Salary Range: $68,344 - $75,938 Shift: Swing shift (4:00 PM-12:00 AM) through August, transitioning to ...

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Robert Half

Workforce Management Analyst

Hopkins, MN · On-site

$30 - $40/hr

We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone ...

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Ampcus Inc

Workforce Management Analyst

We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

Reporting to our Insights & WFM Manager, you'll own our workforce capacity models, field ad-hoc planning requests across our BPO partner and internal FTE teams, and surface data-driven ...

Essilor

Workforce Management Specialist

Dallas, TX

The person in this role works collaboratively with the Workforce Analyst under the supervision of the Sr Manager of Workforce Planning. MAJOR DUTIES AND RESPONSIBILITIES * Monitor Key Performance ...

M&T Bank

Workforce Management Forecaster

Williamsville, NY · On-site

$26 - $43.34/hr

The Workforce Management Forecaster serves in the capacity of providing short/midterm forecasting ... Exercise usual authority of a manager concerning staffing, performance appraisals, promotions ...

Cogeco

Analyst, Workforce Management

Rochester, NH

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Hollywood, MD

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Johnstown, PA · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Saluda, VA

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Aiken, SC

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Belmont, NH · On-site

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

Cogeco

Analyst, Workforce Management

Groton, CT

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

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All JobsWorkforce Management Manager Jobs

Workforce Management Manager information

See salary details

$27.5K

$81.7K

$137.5K

How much do workforce management manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for workforce management manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
More about Workforce Management Manager jobs
What cities are hiring for Workforce Management Manager jobs? Cities with the most Workforce Management Manager job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management Manager jobs? States with the most job openings for Workforce Management Manager jobs include:
What job categories do people searching Workforce Management Manager jobs look for? The top searched job categories for Workforce Management Manager jobs are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
Workforce Management Analyst

Workforce Management Analyst

Crisis Connections

Seattle, WA • On-site

$68K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Type
Full-time
Description
Workforce Management Analyst
Full-Time Hybrid - Seattle, WA - Washington residency required
Salary Range: $68,344 - $75,938
Shift: Swing shift (4:00 PM-12:00 AM) through August, transitioning to overnight (12:00 AM-8:00 AM) thereafter.
Be part of something growing - and meaningful
This is a new position driven by organizational growth, reflecting the increasing demand for Crisis Connections' life-saving services. As our impact expands, so does our need for strong workforce planning to ensure help is always available when people reach out in moments of physical, emotional, and financial crisis.
As a Workforce Management Analyst, you won't just support operations - you'll help shape how our contact center scales, responds, and evolves. Your work will directly enable frontline staff to show up for individuals facing crisis across our community.
About Crisis Connections
Crisis Connections connects people in physical, emotional, and financial crisis to compassionate support and critical resources. We serve all people, with an emphasis on King County residents, and we are guided by values of care, inclusion, and empowerment. As demand for our services grows, we are investing in the systems and people that make our mission possible.
In this highly visible and impactful role, you will:
  • Forecast contact volume using historical data and real-time trends
  • Build and maintain staffing plans and schedules to ensure reliable coverage
  • Monitor queues, service levels, and agent adherence throughout the day
  • Make real-time, intraday adjustments to respond to spikes in demand or emergencies
  • Support surge staffing and contingency planning during high-volume or crisis events
  • Analyze performance metrics and identify trends, gaps, and opportunities
  • Produce regular and ad-hoc reports for operations and clinical leadership
  • Collaborate closely with operations and clinical teams to align staffing with service goals
  • Help balance service level targets with staff well-being and sustainable workloads

This role offers the opportunity to influence how a growing organization plans for the future while making an immediate difference every day.
Requirements
What You Bring
  • Experience in a contact center environment (inbound and/or outbound)
  • 2-3 years of workforce management experience, especially in forecasting or scheduling
  • Strong Excel skills and comfort working with data and reports.
  • Experience with Business Intelligence software (Power BI/Tableau)
  • Familiarity with workforce management or contact center scheduling tools
  • Ability to stay calm, adaptable, and collaborative in fast-changing situations
  • Experience with tools such as NICE/IEX, Five9, Genesys, Blue Pumpkin, or similar platforms is a plus but not required.

Why You'll Love Working Here
We believe thriving employees fuel a thriving mission. At Crisis Connections, you'll join a growing organization that values inclusion, authenticity, and professional growth.
Our benefits include:
  • 100% employer-paid medical, dental, and vision coverage
  • Generous paid time off and 12 paid holidays
  • ORCA transit pass discount and free parking
  • Retirement plan and flexible spending accounts
  • Short-term and long-term disability options
  • Opportunities to grow alongside an expanding mission-driven organization

Equal Opportunity Employer
Crisis Connections is an equal opportunity employer. We value a workforce that reflects the diverse communities we serve and are committed to creating a workplace where employees feel a sense of belonging and are valued for their contributions and unique perspectives.
Salary Description
$68,344 - $75,938

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