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Workforce Management Manager Jobs in Quebec (NOW HIRING)

Stella-Jones

Plant Manager

Gatineau, QC

Workforce Management * Lead the team and supervise all plant employees. * Manage payroll transactions through ADP or other systems. * Manage employee relations and performance, in compliance with the ...

Howmet Aerospace

LPI Level 2

Laval, QC

* Doit etre certifie niveau II et avoir au moins deux ans d'experience en inspection par ressuage fluorescent. * Contacts Niveau III pour informer des problemes sur des pieces specifiques. * Etablit ...

Aramark

Office Services Manager

Montreal, QC

CA$55K - CA$60K/yr

... workforce management systems • Strong knowledge of workplace safety standards About Aramark At Aramark, we empower our people to create moments that matter through exceptional hospitality ...

Manulife

Data Insights Lead

Montreal, QC · Hybrid

Partner with Operations, Workforce Management, and Finance leaders to translate business needs into actionable insights. * Lead, coach, and develop team members while setting expectations for ...

Accenture

Solution Architect - CCaaS

Montreal, QC · On-site

CXone Workforce Management (WFM) and Quality Management (QM) integrations * CXone Analytics, Interaction Analytics, and real-time reporting * CXone DFO (Digital First Omnichannel) for digital channel ...

Industrielle Alliance - Magog

iA Groupe Financier Agence de Magog Nous sommes une jeune équipe dynamique et en pleine croissance offrant présentement de nouvelles opportunités de carrière en tant que Conseiller en sécurité ...

iA Groupe Financier - Agence des Cantons

Tu souhaites découvrir les avantages de se lancer en affaire tout en étant accompagné ? Le rôle de conseiller en sécurité financière chez iA Groupe Financier est une opportunité unique ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
What are the most commonly searched types of Workforce Management jobs in Quebec? The most popular types of Workforce Management jobs in Quebec are:
What job categories do people searching Workforce Management Manager jobs in Quebec look for? The top searched job categories for Workforce Management Manager jobs in Quebec are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Quebec as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.
Workforce Transformation Change Management, Senior Manager (Bilingual FR/ANG)

Workforce Transformation Change Management, Senior Manager (Bilingual FR/ANG)

PwC

Montreal, QC • Hybrid

CA$168K - CA$218K/yr

Full-time

Posted 12 days ago

PwC rating

8.4

Company rating: 8.4 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

19th of 57 rated business consultants

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - People and Organisation

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in Workforce Transformation focus on organizational transformation, change management, HR and talent. Our professionals offer guidance and support to help clients optimize their workforce, enhance employee engagement, and drive organizational effectiveness.
As a Senior Manager - Change Management, you will lead and support large-scale change management engagements in various contexts, ranging from technology to business model implementation.

The Opportunity:

AsaWorkforce Transformation Change Management, Senior Manager,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to:

  • Partner with skilled PwC professionalsonhigh-profile client engagements.

  • Lead a wide range of business development activities to helpidentifyopportunities with new/existing clients in collaborationwith account leads

  • Lead multiple complexchange managementengagements at a time covering topics that include but not limited tostakeholders mapping, project and change management governance, change impact assessment, adoption strategy and plans,communicationand training plans.

  • Facilitate and lead innovative and inspiring client workshops and lead client teams

  • Manage engagement economics, oversee high-quality work, and ensure delivery excellence

  • Coach others, recognize their strengths, and encourage them to take ownership of their personal development

  • Drive the creation of innovative products, accelerators, and methodologies that define the future ofthe workforcein the Agentic AI era

  • Manage engagement economics, oversee high-quality work, and ensure delivery excellence

  • Keep up to date on trends across the AIandchange managementlandscape, sharing insights, and contributing to thought leadership

  • Contribute to the development of your own and the team's technical acumen locally,nationallyand globally as part of our network

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

  • Significant experiencedeliveringorganizationaltransformationand technology implementationservices in multiple industries, in consulting or in-house roles

  • Demonstrated experience in multiple Workforce Transformation areas, such astechnology implementation(Workday, SAP, Salesforce, cybersecurity, etc.),BusinessModel ImplementationandImpacts of AI on workforce

  • Ability for storytelling and building executive presentations

  • Strongtrack recordof leading and managing teams to achieve sustained results, while mentoring and developing future leaders

  • Experience leading proposals and related presentations to lead sales efforts

  • Experience managing multiple engagements and coaching different teams acrossvarious topicsand domain

  • Ability to createnew salesopportunities from new and existing clients

  • Strong client relationships driven by service excellence

  • Creative approach to solving client challenges and eagerness to learn and understand processes

  • Ability to multi-task and manage ambiguity in fast-paced environments

  • A strong communicator and storyteller capable of simplifying complex concepts

  • Prior experience in a Consulting environment is highlyrecommended

  • The successful candidaterequiresfluency in English, in addition to French asthey willbe requiredto support or collaborate with English-speaking clients, colleagues and/or stakeholdersduring the course oftheir employment with PwC Canada

  • PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $168,000 - $218,000. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou'lllove PwC

We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:

https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Employee Performance Management, Human Resources (HR) Transformation, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Optimism, Organizational Alignment, Organizational Consulting, Organizational Design, Organizational Development (OD), Organizational Diagnosis, Organizational Psychology, Organizational Structure {+ 17 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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