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Workforce Management Manager Jobs in Quebec (NOW HIRING)

The Store Operations Department is currently looking for an Asset Management Coordinator to monitor ... By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Support HR data governance and data management practices, ensuring the integrity, quality, privacy, and responsible use of workforce data across systems and reporting platforms. * Collaborate with HR ...

Support HR data governance and data management practices, ensuring the integrity, quality, privacy, and responsible use of workforce data across systems and reporting platforms. * Collaborate with HR ...

Support HR data governance and data management practices, ensuring the integrity, quality, privacy, and responsible use of workforce data across systems and reporting platforms. * Collaborate with HR ...

A previous background in Contact Centre Management and Workforce Management is an asset. * A previous background with Aspect & Five9 SPECIFIC COMPETENCIES * Fluent in English and French (spoken and ...

Vous veillerez au respect de l'horaire etabli par l'equipe de gestion des effectifs (Workforce Management) et atteindrez les indicateurs de performance definis par l'unite d'affaires. * Vous serez ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What job categories do people searching Workforce Management Manager jobs in Quebec look for?

The top searched job categories for Workforce Management Manager jobs in Quebec are:

Infographic showing various Workforce Management Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Bilingual Recruiter (Manufacturing) - Quebec - RPO Consultant

Saint-jerome, QC • On-site

Manpower Corporate
Recruiting and Staffing Services • 10K+ employees

CA$40 - CA$42/hr

Full-time

Medical, Dental, Life, Retirement

This job post has expired today. Applications are no longer accepted.


Job description

Are you an experienced Bilingual Recruiter looking for a career with purpose? Your search ends today! Talent Solutions RPO is seeking a Recruiter who will specialize in supporting a key client's business needs, with the drive to understand talent, help others develop, and connect their skills to meaningful work. You will use your strong communication, organizational and technology skills to drive all aspects of recruitment and provide exceptional customer service to our candidates and clients. This is a virtual consultant position, recruiting in the manufacturing industry. The ideal candidate will have recruiting experience in the manufacturing industry and have the ability to drive the the relationship with the client through consultative conversations.   
Our challenge to you:
Put People to Work! Connect with motivated candidates to learn about their skills, match them to job opportunities and develop pathways to help them achieve their career goals
Build Relationships! Leverage your social networks and industry communities to build a strong pipeline of in-demand candidates and loyal clients
Hit your Goals! Own your workload and take initiative to deliver on metrics and commitments without letting distractions get in the way of success
Be an Expert! Grow into an expert and adapt to the fast-paced and changing world of work by staying curious, asking questions and learning more about your areas of specialty

A Recruiter drives all aspects of talent management within a Talent Solutions' client. Executes full cycle recruitment processes while providing an exceptional experience and service to our candidates and clients.
 

Results & Strategy  
Leverage knowledge of role design and the required competencies, skills and knowledge required for success to more effectively market, screen and present candidates to opportunities. 
Improve the effectiveness of sourcing strategies and build a growing and diverse candidate pipeline through creative research, digital outreach, and attraction campaigns.
Exceed client expectations and expand sphere of influence within client portfolio to build loyalty and expand opportunities.

Client & Candidate 
Efficiently and accurately screen and assess candidates in order to advocate on their behalf for career opportunities. Remove barriers and ensure candidates are equipped with the information and tools to prepare them for successful employment.
Drive client satisfaction and loyalty by delivering on commitments and providing an exceptional hiring experience.

Thought Leadership 
Positioned as an expert in the world of work, constantly refreshing their knowledge of in-demand skills and advising both candidates and clients through various platforms.  Understand and educate client on the dynamics of the local market, labor and workforce management.

Required

  • Industry: 2 years of recruiting experience

  • Must be fluent in both English and French 

  • Recruitment experience in the Manufacturing industry

  • Ability to have drive the partnership with the client.  

  • Education: High school diploma or equivalent

Nice to Have

  • Education: Associate's or bachelor's degree


ManpowerGroup is committed to helping our employees achieve their career goals while enjoying a strong total rewards package and award-winning culture. We're looking for high potential talent ready to start strong and deliver on the expectations below: 
 Create profitable growth by hitting your performance targets and putting more people to work
 Build loyalty and deliver top notch service leading to strong client and candidate satisfaction ratings
Apply today to hear some of our star recruiters share more about their work and career journey, giving you a glimpse into a day in the life as a member of our team. Find a career with purpose at ManpowerGroup. 
About Talent Solutions

Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale. ManpowerGroup Talent Solutions is part of the ManpowerGroup family of companies, which also includes Manpower and Experis. More information about Talent Solutions is available at https://www.talentsolutions.manpowergroup.com

Organization: Talent Solutions RPO

Salary: $40.00-$42.00/hr. CAD

Incentive (if applicable): Not Incentive Eligible

Benefits: ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance and Disability for Staff and Consultants, as well as 401K. 

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided.  Contact rpotalentacquisition@manpowergroup.com for assistance.


Manpower logo

About Manpower

Sourced by ZipRecruiter

Manpower is a world leader in employment services, creating and delivering services that enable job seekers and employers to win in the changing world of work. Founded in 1948, Manpower creates ideal temporary and permanent employment matches across skill, industry and business need, and provides workforce solutions to improve operational efficiency, performance and cost containment.

Industry

Recruiting and staffing services and human resource programs administration

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US