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Workforce Management Manager Jobs in Quebec (NOW HIRING)

Intact Financial

Workforce Planning Analyst

Laval, QC · Hybrid

About the role Transform the future as a Workforce Planning Analyst on our innovative team! Join a ... Persuasive communication and time management skills to thrive in a collaborative environment.

UAP HV

Replenisher

Longueuil, QC

Reporting to the Supply Management Manager, you will play a key role in managing the purchasing of ... By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

BRP

Manager, PMO Delivery

Montreal, QC · Hybrid

The Delivery Manager plays a critical role in ensuring the successful execution of strategic ... a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
What are the most commonly searched types of Workforce Management jobs in Quebec? The most popular types of Workforce Management jobs in Quebec are:
What job categories do people searching Workforce Management Manager jobs in Quebec look for? The top searched job categories for Workforce Management Manager jobs in Quebec are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Quebec as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.
Manager, Oracle HCM Absence and Benefits - U.S. or Canada

Manager, Oracle HCM Absence and Benefits - U.S. or Canada

Huron Consulting Group

Montreal, QC • On-site

CA$166K - CA$212K/yr

Full-time

Medical, Dental, Vision

Posted 6 hours ago

Job description

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.

The multi-faceted role you've been looking for... Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for being politically savvy, they build long-standing relationships with clients, while collaborating with colleagues to solve their most important challenges. They plan, shape and deliver technology solutions that deliver results and seamlessly align with client goals, visions and missions. Remarkably versatile, our Managers also spend significant time mentoring junior staff on the engagement team-where they tirelessly share expertise as well as feedback and encouragement. This benefits Huron profoundly as it promotes a culture of respect, unity, collaboration and personal achievement.
Our environment inspires and rewards growth... As a Manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your "career vision". Huron is big enough to offer the opportunity and exposure you need for your career growth-but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization-and the more you evolve, the more we do. An exciting career experience awaits you where you'll be challenged to discover your true potential: It's analytically rigorous... it's practical... it's entrepreneurial... it's intellectually stimulating-and most definitely-it's career-defining. It's the Huron way.
We see what's possible in you and help you achieve it.

Oracle HCM Benefits & Absence Implementation Leader - U.S. or Canada

Responsible for leading the endtoend delivery of Oracle Cloud Benefits and Absence modules across all phases of implementation, including requirements gathering, design, configuration, testing, and deployment. This role serves as a functional subject matter expert in areas such as benefits plan configuration, eligibility rules, life event processing, accruals, and leave policies. It partners closely with HR and business stakeholders to translate complex benefits and absence policies into scalable, system-driven solutions aligned with Oracle best practices. The lead also facilitates design workshops, supports testing cycles, and resolves functional issues to ensure successful solution delivery.

Additionally, the role collaborates with cross-functional teams to integrate Benefits and Absence with Core HR, Payroll, and other modules, ensuring seamless data flow and compliance. Throughout the implementation lifecycle, the lead provides guidance, documentation, and mentoring to team members while driving high-quality, compliant workforce management solutions.

Qualifications:

  • Bachelor's or Master's degree in a field related to this position or equivalent work experience

  • 5-7 years of related experience with cloud implementations in a consulting role

  • End-to-end project implementation experience in one or more of the following areas: Cloud ERP, EPM, or CRM offerings

  • Experience as a functional application specialist

  • Excellent communication skills - oral and written - and the interpersonal skills needed to quickly establish relationships of trust and collaboration

  • The ability to train and participate in the professional development of Huron staff in both project management and technical dimensions

  • Proven ability to contribute on multiple projects of differing scale and duration

  • Willingness to travel up to 50% as needed to work with client or other internal project teams

  • Canadian citizenship is needed for TN visa travel to the U.S. as needed.

The estimated base salary for this job is $145,000.00 - $170,000 (U.S.). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $166,750- $212,500 (U.S.). The job is also eligible to participate in Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position LevelManagerCountryUnited States of America
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About Huron Consulting Group

Sourced by ZipRecruiter

Huron Consulting Group, based in Chicago, IL, US, is a leading global management consulting firm specialized in providing performance improvement and reformation skills to different types of organizations. The company operates in the management consulting industry, which includes strategy, operations, technology, and analytics. Founded in 2002, Huron Consulting Group aids entities to tackle complex business challenges, enhance their ability to drive change, encourage their efficiency, and stimulate innovation. The company's overriding mission is to assist clients in becoming more successful.

Industry

Business management consulting

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

2002

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