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Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
Workforce Planning and Performance * Collect, analyze, model, and interpret data from various ... Find ways to streamline work methods-you're not one to settle for the status quo Data Management ...
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Workforce Management Manager information
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?
What does a Workforce Management Manager do?
What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Full-time
Life, Retirement
Posted 27 days ago
Job description
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
69,200 - 84,600Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
7.5%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
Do you enjoy turning complex data into clear decisions? Are you just as comfortable working with an Excel spreadsheet as you are presenting to senior management? This strategic role, at the intersection of analysis and influence, was designed with you in mind.
Your responsibilities with us:
Workforce Planning and Performance- Collect, analyze, model, and interpret data from various sources to formulate strategic recommendations for workforce planning
- Maintain capacity plans and present them clearly and effectively to executives at external firms and agencies
- Produce structured performance analyses and optimization recommendations tailored to different business sectors and their stakeholders
- Formulate hiring recommendations aligned with budgets and organizational objectives
- Support business units throughout the budgeting process
- Adapt and use forecasting models and tools
Collaboration and Continuous Improvement
- Establish and maintain excellent relationships with various partners both within and outside the workforce planning team
- Serve as the primary point of contact for the firms and agencies we serve
- Build and maintain strong, lasting relationships with executives and external partners
- Proactively participate in initiatives to improve systems and processes
- Find ways to streamline work methods-you're not one to settle for the status quo
Data Management and Business Intelligence
- Maintain and optimize our data environments, primarily in SharePoint, Power BI, and Excel
- Design, develop, and update Power BI dashboards to enable real-time tracking of performance and capacity metrics
- Ensure the quality, integrity, and consistency of data across various platforms
- Identify and implement opportunities for automation and process improvement related to data
What You'll Bring:
Education and Experience- Bachelor's degree in business administration, finance, mathematics, statistics, business intelligence, or a related field; or an equivalent combination of education and experience
Technical Skills
- Advanced proficiency in Excel (modeling, pivot tables, complex formulas)
- Proficiency with Power Query and Power BI data processing tools (reporting, dashboards, DAX-a significant asset)
- Good knowledge of SharePoint
- Proficiency in PowerPoint
- Knowledge of SQL query languages-a plus
Professional Skills
- Strong analytical skills and attention to detail
- Diligence and ability to research, gather, and organize information
- Excellent communication skills, particularly when presenting to executive-level audiences
- Strong organizational skills and ability to prioritize
- Ability to work independently and manage multiple projects simultaneously
- Ability to quickly identify inconsistencies and anomalies in data and reports
- Keen attention to detail, enabling the detection of errors before they reach stakeholders
- Natural inclination to get to the bottom of issues and propose concrete, effective solutions
Other
- No Canadian work experience required however must be eligible to work in Canada
- Bilingualism (French and English) - required to communicate regularly with colleagues across the country.
#LI-Hybrid
Ce poste jouera un role essentiel au sein de notre equipe. | This position will fill an essential role in our team.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
About Intact
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Toronto, ON, CA