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Workforce Management Manager Jobs in Quebec (NOW HIRING)

iA Groupe Financier - Agence des Cantons

Tu souhaites découvrir les avantages de se lancer en affaire tout en étant accompagné ? Le rôle de conseiller en sécurité financière chez iA Groupe Financier est une opportunité unique ...

Industrielle Alliance - Magog

iA Groupe Financier Agence de Magog Nous sommes une jeune équipe dynamique et en pleine croissance offrant présentement de nouvelles opportunités de carrière en tant que Conseiller en sécurité ...

Workin Group

Rejoignez le Centre de santé de la Baie James (CSBJ) pour vivre une expérience professionnelle enrichissante au sein des communautés Cries, situées dans la région de la Baie-James. Le CSBJ ...

Orizon Mobile

Tu cherches un poste stimulant dans le domaine des télécommunications ? Le département des Ventes - Solution d'Orizon Mobile recherche un(e) Conseiller(ère) en solutions d'affaires à temps plein ...

iA Groupe Financier

Carburez-vous aux défis? La mission d'un conseiller en sécurité financière? Assurer le bien-être financier de ses clients en leur offrant l'aide dont ils ont besoin pour répondre à leurs ...

Orizon Mobile

Tu cherches un poste stimulant dans le domaine des télécommunications ? Le département des Ventes - Solution d'Orizon Mobile recherche un(e) Conseiller(ère) en solutions d'affaires à temps plein ...

Industrielle Alliance - Magog

iA Groupe Financier Agence de Magog Nous sommes une jeune équipe dynamique et en pleine croissance offrant présentement de nouvelles opportunités de carrière en tant que Conseiller en sécurité ...

iA Groupe Financier

Carburez-vous aux défis? La mission d'un conseiller en sécurité financière? Assurer le bien-être financier de ses clients en leur offrant l'aide dont ils ont besoin pour répondre à leurs ...

iA Groupe Financier

Carburez-vous aux défis? La mission d'un conseiller en sécurité financière? Assurer le bien-être financier de ses clients en leur offrant l'aide dont ils ont besoin pour répondre à leurs ...

Orizon Mobile

Tu cherches un poste stimulant dans le domaine des télécommunications ? Le département des Ventes - Solution d'Orizon Mobile recherche un(e) Conseiller(ère) en solutions d'affaires à temps plein ...

iA Groupe Financier - Agence des Cantons

Tu souhaites découvrir les avantages de se lancer en affaire tout en étant accompagné ? Le rôle de conseiller en sécurité financière chez iA Groupe Financier est une opportunité unique ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
What are the most commonly searched types of Workforce Management jobs in Quebec? The most popular types of Workforce Management jobs in Quebec are:
What job categories do people searching Workforce Management Manager jobs in Quebec look for? The top searched job categories for Workforce Management Manager jobs in Quebec are:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Quebec as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.
Administrative Assistant, Line Maintenance

Administrative Assistant, Line Maintenance

Jazz Aviation LP

Montreal, QC • On-site

Full-time

Posted 13 days ago

Job description


Purpose of position

Provide confidential administrative support to Manager, Line Maintenance, and Stores group.


Key responsibilities

  • Build and administer workforce schedules for Line Maintenance and Stores unionized and management employees, ensuring coverage requirements are met while complying with collective agreement provisions.
  • Create shift bids, vacation bids, and approve vacation for employees and management, and integrate into the work schedules.
  • Ensure all applicable provisions of the relevant collective agreement are consistently and accurately applied in the administration of duties supporting unionized employees.
  • Manage pay-related activities in UKG Workforce Central (WFC) ensuring accuracy, completeness, and adherence to payroll deadlines.
  • Recommend schedule changes to backfill and reduce overtime payouts.
  • Investigate daily exceptions generated in UKG WFC (time and attendance).
  • First point of contact for maintenance inquiries and information relating to Line maintenance department.
  • Co-ordinate and responsible for onboarding and offboarding activities, including access credentials and required documentation.
  • Creating and maintaining employees' personnel files.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Perform other related duties as assigned.


Required qualifications

  • College diploma or post-secondary education.
  • Minimum (3) years of experience in an administrative role within a fast-paced, deadline-driven office environment.
  • Proficient in Microsoft Office Suite with particular skill sets in Excel, Outlook, and Word.
  • Well organized, manage time effectively, prioritize multiple tasks, and meet deadlines.
  • Ability to obtain and maintain a Restricted Area Identification Card (RAIC).
  • Effective communication skills in English, both oral and written.
  • Note for Montreal base: Effective communication skills in French, both oral and written are also required.


Preferred qualifications

  • Payroll related experience.
  • Experience with UKG WFC (Kronos) or similar workforce management systems.
  • Experience working in a unionized environment.
  • Previous experience in aviation industry.


About Jazz Aviation LP:

Jazz Aviation LP (Jazz) is Canada's largest regional airline and Air Canada's primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!


Our commitment to diversity, equity, inclusion, and accessibility:

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at taleosupport@flyjazz.ca.

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

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