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Workforce Management Analyst Jobs in Texas (NOW HIRING)

Black Box

Workforce Specialist

Plano, TX · On-site

... in Workforce Management, Operations Planning, or similar roles. * Experience supporting 24/7 ... Strong analytical and modeling skills (Excel, SQL, or similar tools). * Experience with WFM ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra ... Perform continual analysis of current performance (noting recent historical trends) and conduct ...

Acess Global

Workforce Operations Analyst

Austin, TX · On-site

Workforce Operations Analyst Location: Austin, TX Duration: 6 months Onsite Role Role Descriptions ... Support the SDS Workforce Operations team in managing day-to-day scheduling, provisioning, and ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Texas

Workforce Management Analyst information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do workforce management analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce management analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Workforce Management & Insights Mgr

Richemont

Grand Prairie, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Richemont rating

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Role Overview
We are looking for a Workforce Management & Insights Manager to join our Client Relations Center (CRC) team in Grand Prairie, TX and lead the WFM team in implementing industry best-in-class resource planning services to our Maisons. As a Workforce Management & Insights Manager, you will be responsible for leading a team of WFM Specialists and utilizing modern tools and best-in-class processes to optimize staffing levels, drive efficiency, SLA performance and customer satisfaction. You will also be responsible for improving all WFM-related processes and tools while ensuring compliance and security standards are met.
Responsibilities
  • Workforce Management: Ownership of all WFM-related processes and tools, including forecasting, scheduling, reporting and analysis
  • Resource Planning: Develop and implement Capacity Plans, leveraging Erlang, to ensure optimal staffing levels and service delivery
  • Management: Lead and develop a team of WFM Specialists, providing mentoring, feedback, and professional development opportunities
  • Insights: Develop and implement metrics, reports and dashboards to measure WFM-specific KPIs; Act as a data-driven change agent to reveal trends and solutions to optimize performance
  • Collaboration: Collaborate with cross-functional teams to develop and implement best practices in workforce management and scheduling
  • Project Management: Coordinate special projects and programs as needed

Qualifications
  • This role requires a strong understanding of workforce management principles, effective leadership skills, and the ability to analyze relevant WFM data
  • 6+ years of experience in workforce management, with a minimum of 3 years leading WFM teams
  • Proven WFM experience within an Omni-channel contact center environment, demonstrating proficiency across diverse customer interaction channels, both inbound and outbound.
  • Must have strong critical thinking, organizational and above average written/verbal communication skills
  • Strong ability to lead and partner in cross-functional teams
  • Proficiency with workforce management software (e.g., Calabrio, NICE IEX, Verint, Aspect)
  • Lean Six Sigma Black Belt (CLSSBB), Project Management Institute Project Management Professional (PMP), COPC, Customer Experience (CX) certifications preferred

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture

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