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Workforce Management Analyst Jobs in Temple, TX (NOW HIRING)

Tstc

Workday Student Analyst

Waco, TX · On-site

$64K - $74K/yr

Escalate more complex issues to senior analysts or IT, as needed. Provide general support to Enrollment team members and end users on Workday Student functionality. Training & Documentation Help ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Analyze operational data and implement strategies to improve efficiency and customer satisfaction. * Drive continuous improvement initiatives across training, quality, and workforce management.

MCI Careers

Contact CenterManager

Killeen, TX

Analyze operational data and implement strategies to improve efficiency and customer satisfaction. * Drive continuous improvement initiatives across training, quality, and workforce management.

MCI Careers

Contact CenterManager

Killeen, TX · On-site

Analyze operational data and implement strategies to improve efficiency and customer satisfaction. * Drive continuous improvement initiatives across training, quality, and workforce management.

Crouch Staffing Solutions, Inc.

Data Analyst

Waco, TX · Hybrid

$70K/yr

Data Analyst - NetSuite Experience Waco, TX | Full-Time | $70,000/year | Apply at www ... Prepare recurring reports for leadership and department managers, including weekly, monthly, and ad ...

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Temple, TX

Workforce Management Analyst information

See Temple, TX salary details

$35.8K

$90.7K

$160.3K

How much do workforce management analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for workforce management analyst in Temple, TX is $90,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $123,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across industries such as customer service, healthcare, and retail. The role often involves data analysis, forecasting, and collaboration with management to improve operational efficiency.
More about Workforce Management Analyst jobs
What cities near Temple, TX are hiring for Workforce Management Analyst jobs? Cities near Temple, TX with the most Workforce Management Analyst job openings:
Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Temple, TX as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $90,651 per year, or $43.6 per hour.

Management Analyst

SD Department of Veterans Affairs

Waco, TX • On-site

$90K/yr

Other

Re-posted 2 hours ago

Job description

This position aligns under VHA, Member Services, Quality Management, Analytics and Informatics Division who reports to the Associate Director as a member of the Director's Office and provides direct support to leadership that performs a broad range of duties involving retrieval of national data and analysis for multiple projects.Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/06/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization.
Specialized experience is defined as work that involves: (1) Conducting complex data analytics by querying, extracting, cleaning, and organizing information from enterprise relational databases to support both routine and ad-hoc analytical workflows; (2) Leading complex consulting projects, persuasively articulating agency's position, and coordinating across stakeholders; (3) Developing visual concepts and data visualizations and overseeing the design and production of print, web, and multimedia reporting products; (4) Leading business project management activities by creating schedules, organizing project requirements, and guiding informatics initiatives involving numerous or unpredictable factors requiring integrated procedures; (5) Analyzing and evaluating data to present competent and defensible findings, and conducting assessments of enrollment data; and (6) Collaborating with other analysts to ensure appropriate application of enrollment policies and qualitative risk assessments.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:There is no educational substitution at this grade level.Employment Type: OTHER

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