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Workforce Management Analyst Jobs in Temple, TX (NOW HIRING)

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Work closely with field FP&A team to ensure accurate financial reporting for Contact Center and Back Office activities. * Constantly collaborate with Workforce Management, Talent Acquisition, and ...

Intelogix

Director of Operations

Copperas Cove, TX · On-site

$80 - $120/hr

Work closely with field FP&A team to ensure accurate financial reporting for Contact Center and Back Office activities. Constantly collaborate with Workforce Management, Talent Acquisition, and ...

InteLogix

Director of Operations

Copperas Cove, TX · On-site

$80K - $120K/yr

Work closely withfield FP&A teamto ensureaccuratefinancial reporting for Contact Center and Back Office activities. * Constantly collaborate with Workforce Management, Talent Acquisition, and ...

MCI Careers

Contact Center Manager

Killeen, TX · On-site

Analyze operational data and implement strategies to improve efficiency and customer satisfaction. * Drive continuous improvement initiatives across training, quality, and workforce management.

MCI Careers

Contact CenterManager

Killeen, TX

Analyze operational data and implement strategies to improve efficiency and customer satisfaction. * Drive continuous improvement initiatives across training, quality, and workforce management.

MCI Careers

Contact CenterManager

Killeen, TX · On-site

Analyze operational data and implement strategies to improve efficiency and customer satisfaction. * Drive continuous improvement initiatives across training, quality, and workforce management.

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All JobsWorkforce Management Analyst JobsWorkforce Management Analyst Jobs in Temple, TX

Workforce Management Analyst information

See Temple, TX salary details

$35.8K

$90.7K

$160.3K

How much do workforce management analyst jobs pay per year?

As of Aug 29, 2026, the average yearly pay for workforce management analyst in Temple, TX is $90,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $123,100.00 per year, depending on experience, location, and employer.

What is a workforce management analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a workforce management analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

How does a workforce management analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

Is a Workforce Management Analyst a good career?

A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and is in demand across various industries such as customer service, healthcare, and retail.
More about Workforce Management Analyst jobs

What cities near Temple, TX are hiring for Workforce Management Analyst jobs?

Cities near Temple, TX with the most Workforce Management Analyst job openings:

Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in Temple, TX as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $90,651 per year, or $43.6 per hour.

Director of Operations

InteLogix

Copperas Cove, TX • On-site

$80K - $120K/yr

Full-time

Posted 15 days ago

InteLogix rating

5.3

Company rating: 5.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

211th of 226 rated it services

Job description

Salary: $80,000-$120,000 per year plus incentive
Who we are:
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
Overview:
We are currently seeking an accomplished Director of Operations to lead our customer service operations for two large, strategic automotive customers in Copperas Cove, Texas. This position is 100% onsite. The ideal candidate will have proven success leading contact center operations including customer service and collections, as well as back-office operations such as case management and invoice processing and review. In addition, experience managing various project support functions such as finance, HR and recruiting, and workforce planning is required. Finally, experience leading technological innovation in the contact center / back-office environment (such as implementation of omnichannel communication strategies and self-service options) is highly preferred.
This role requires a multi-talented leader with deep customer care and customer experience progressive work experience to help InteLogix evolve its customer care organization internally and externally, in the United States. The ideal candidate will be obsessive about setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically about how the next shift in performance, efficiency, effectiveness, and strategic tactics will be made. This operations leader will be expected to connect the dots across business targets, user flows and experiences, tools/infrastructure, and operational capabilities.
Responsibilities:
Operational Management:
  • Provide direct oversight of the Contact Center and Back Office teams, including staff performance management, training and development, and scheduling.
  • Deliver weekly, monthly, and quarterly performance updates to clients, encompassing operational metrics, service delivery benchmarks, process improvements, and strategic recommendations to ensure alignment with business objectives and client expectations.
  • Implement and maintain high standards of customer service, ensuring timely and accurate resolution of inquiries and complaints.
  • Analyze call center metrics and identify opportunities for improvement in efficiency, effectiveness, and customer satisfaction.
  • Develop and implement operational plans and procedures for both the Contact Center and Back Office functions.
  • Oversee technology implementations for the Contact Center and Back Office, ensuring smooth integration and user adoption.

Financial Management:
  • Develop and manage annual budgets for the project ensuring all financial targets are achieved.
  • Implement cost-containment strategies while maintaining service excellence.
  • Conduct monthly financial reviews and reforecasts to identify areas for cost savings and revenue optimization.
  • Work closely with field FP&A team to ensure accurate financial reporting for Contact Center and Back Office activities.
  • Constantly collaborate with Workforce Management, Talent Acquisition, and Training teams to ensure quantity and quality of staffing is consistently achieved.
  • Manage P&L for the site/territory.

Program Management & Leadership:
  • Work with key internal and client stakeholders to develop and implement strategic objectives for the program.
  • Develop front line and middle management talent through targeted coaching, performance feedback, and structured development programs to build leadership capability and drive operational excellence.
  • Lead cross-functional teams including finance, HR, marketing, operations, and workforce management to achieve program goals and objectives.
  • Identify and manage risks associated with Contact Center and Back Office operations.
  • Proactively address customer concerns and complaints.
  • Foster a positive and results-oriented work environment for Contact Center and Back Office teams.
  • Provide clear and concise communication to all stakeholders, including senior management.
  • Stay abreast of industry best practices and emerging technologies in the contact center and back-office space.

Qualifications:
  • A minimum of a Bachelors' degree is preferred, or equivalent work experience.
  • 10+ years of customer care, customer service, call center operations, and/or consulting experience
  • 10+ years of experience in a people management role preferred.
  • 15+ years of experience in BPO/customer service/call-center preferred.
  • Experience in the automotive industry preferred.
  • Experience presenting to senior leadership, partnering cross-functionally, and driving change
  • Complete understanding of call center operations, vendor management, operating procedures, and performance metrics; strong knowledge of CRM, call center software tools, and cloud-based telephony.
  • Demonstrated leadership and ability to work independently with minimal direction.
  • Demonstrated ability to establish a positive working environment, coach, and guide teams.
  • Demonstrated ability developing streamlined onboarding and training programs into client programs and campaigns.
  • Established competency in creating and rolling out customer service processes, policies, and procedures.
  • Highly developed problem-solving skills and sound decision-making combined with analytical experience is required; ability to analyze data, identify issues, and implement process improvements.
  • Ability to prioritize and manage multiple priorities successfully; proven ability to manage improvement projects.

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