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Remote Help Desk Analyst Jobs (NOW HIRING)

Torrid

Service Desk Analyst

$23.15 - $28.93/hr

First and foremost a Torrid IT Service Desk Analyst is accountable for producing an amazing ... Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

HubSpot

Deal Desk Analyst

$21 - $28.75/hr

We're looking for an analyst to help build out a Deal Desk function. This role will help develop and implement customised commercial SaaS offerings to help meet the needs of HubSpot's upmarket ...

Tines

Deal Desk Analyst

$127K/yr

This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

CAI

Bilingual (Spanish/English) Service Desk Analyst

$18/hr

Bilingual (Spanish/English) Service Desk Analyst Req number: R8414 Employment type: Full time ... Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

Apollo.io

Deal Desk Analyst

$21 - $28.75/hr

Beyond the throughput, you'll help guide quality standards, exception taxonomy, and intake criteria ... Build and own the Deal Desk operating system. Design and maintain the runbooks, approval matrices ...

ResolveSoft Inc

$55K - $70K/yr

Track, analyze, and report on Help Desk metrics, service-level compliance, and customer satisfaction. * Support special events, after-hours emergencies, and high-visibility IT requirements.

AA2IT

Help Desk Technician

$20.50 - $27.75/hr

Job Summary : AA2IT is seeking a Help Desk Technician to assist in reviewing open cases and ... Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services.

Horizon3.ai

Manager, Global Help Desk

... analysts or serving as a technical lead in a help desk or IT operations function * Experience supporting a distributed or remote-first workforce * Prior experience managing escalations, improving ...

Summit 7 Systems

Service Desk Analyst

AL · On-site

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

Summit 7 Systems

Service Desk Analyst

AL · Remote

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support.CompTIA Security+ CertificationCandidate must ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

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Cities with the most Remote Help Desk Analyst job openings:

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The top searched job categories for Remote Help Desk Analyst jobs are:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Clinical Service Desk - Helpdesk Analyst (US Remote)

NTT DATA Services

Savannah, GA • Remote

$38K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

NTT Data rating

7.5

Company rating: 7.5 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders. 

Job Responsibilities Include: 

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.   

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality 

Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner 

Responsible for driving resolution of incidents on a 24/7 desk 

Read text on computer screens for the duration of the shift 

Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks 

Ensure a quiet, private workspace with high speed, wired internet 

Travel up to 10% of the time, if required 

Lift up to 25 lbs. if needed for equipment setup 

Have a working cell phone for manager communication and Two-Factor Authentication 

Preferred Qualifications: 

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. 

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education) 

Minimum of 1 year of technical troubleshooting experience 

High school diploma or equivalent required 

Preferred Skills: 

Experience in a call center environment 

Demonstrate a service philosophy in all interactions with clinicians and colleagues 

Effective communication and interpersonal skills 

Proficient typing and English language skills (both verbally and in writing) 

Strong listening capabilities to fully understand caller's needs / requests 

Exceptional ability to work optimally in a fast-paced environment 

Basic Qualifications

1 year Call Center-Customer Service-Application support experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, Temp or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. 

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $38,000 -$45,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.    This position may also be eligible for incentive compensation based on individual and/or company performance.  This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. 

About NTT DATA Services 

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. 

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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