ZipRecruiter

Log In

2

Remote Help Desk Analyst Jobs (NOW HIRING)

Netrix Global

Service Desk Analyst

$21 - $28.75/hr

Minimum 1-3 years experience in a Help Desk/Service Desk or other IT role. * Experience with using ... US Remote Work Hours/Shift: Work shift and exact hours would be discussed and agreed to during the ...

New

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Help Desk Analyst Location: Vienna, VA Type: Contract, long term expected Compensation: $20-25/HR Work Model: Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check ...

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule ... help deliver reliable support while ensuring a seamless technology experience for end users.

Alliant Insurance Services

Help Desk Manager (Remote)

$95K - $105K/yr

SUMMARY Responsible for managing the Help Desk to ensure thorough and timely first-level hardware ... REMOTE We are proud to provide comprehensive, high quality employee programs to meet employees ...

New

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

*This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Remote Work: Yes Job Number: R0245340 Location: Doral,FL,US Share job via: Share Help Desk ... Experience tracking, analyzing, and resolving technical incidents systematically using industry ...

ACI Infotech

Help Desk Technician

$20.50 - $27.75/hr

Help Desk Technician Duration: 9+ Months Mode: Remote Scope of work: * Answering phone calls ... Possesses critical thinking and root-cause analysis skills * Ability to stay on task * Experience ...

Global Data Consultants

Service Desk Analyst

Chambersburg, PA · Remote

$20.50 - $27.75/hr

Overview GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to ...

Quantum Metric

Deal Desk Analyst

Los Angeles, CA · Remote

$80K - $100K/yr

As a remote-first company, we understand the importance of building an engaged, diverse, and fun ... Deal Desk Analyst, you will be a key member of the Legal team, partnering closely with Sales ...

CBIZ

Service Desk Analyst I

New York, NY · Remote

$22.50 - $30.75/hr

#LI-CF2 #LI-Remote CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle ... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ...

New

Myers and Stauffer

Service Desk Analyst I

New York, NY · Remote

$22.50 - $30.75/hr

#LI-CF2 #LI-Remote CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle ... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ...

New

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ... No contact from recruitment agencies, thank you #LI-REMOTE #LI-GP1

Dataminr

Deal Desk Analyst

Manhattan, NY · On-site +1

$22.50 - $30.75/hr

See yourself at Dataminr As a Deal Desk Analyst, you will work in close partnership with our Sales ... Experience with supporting RFP responses #LI-REMOTE About Dataminr At Dataminr, we are a mission ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Analyst JobsRemote Help Desk Analyst Jobs

Remote Help Desk Analyst information

See salary details

$14

$24

$35

How much do remote help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

More about Remote Help Desk Analyst jobs

What cities are hiring for Remote Help Desk Analyst jobs?

Cities with the most Remote Help Desk Analyst job openings:

What are the most commonly searched types of Help Desk Analyst jobs?

The most popular types of Help Desk Analyst jobs are:

What states have the most Remote Help Desk Analyst jobs?

States with the most job openings for Remote Help Desk Analyst jobs include:

What job categories do people searching Remote Help Desk Analyst jobs look for?

The top searched job categories for Remote Help Desk Analyst jobs are:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst I

Fortress SRM LLC

Independence, OH • Remote

$21 - $24/hr

Full-time

Posted 15 days ago

Job description


Position Overview

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.

Key Responsibilities

  • Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.

  • Diagnose, troubleshoot, and resolve end-user issues related to:

    • Windows domains and workgroups

    • Windows networking (mapped drives, shared folders, printers)

    • Active Directory user account creation, modification, and access management

    • Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace

    • Microsoft Office applications

    • Windows and macOS operating systems

    • Third-party applications, coordinating with vendor support as needed

  • Provide remote support to managed services customers using remote monitoring and management (RMM) tools.

  • Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.

  • Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.

  • Ensure all tickets include complete and accurate information, including:

    • Problem description

    • Resolution steps

    • End user details

    • Initiation and completion times

    • Customer satisfaction confirmation

  • Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.

  • Support service desk operational metrics, service level objectives (SLOs), and quality standards.

Required Experience & Skills

  • Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.

  • Ability to work independently while also collaborating effectively within a team environment.

  • Comfortable operating in a fast-paced, high-volume service desk environment.

  • Demonstrated problem-solving, analytical, and decision-making skills.

  • Excellent organizational skills with the ability to manage multiple tasks concurrently.

  • Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.

Education & Certifications

Required (one of the following):

  • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field

  • Associate degree plus 1 year of relevant professional experience

  • 2 years of relevant professional experience in a service desk or technical support role

Preferred:

  • CompTIA A+ (Must obtain within 6 months of employment)

  • Microsoft certifications (Windows 10/11, Microsoft 365)

  • Active Directory administration experience

Work Schedule

  • Rotating shifts supporting 24 hours a day, 7 days a week operations

  • Specific hours determined based on service desk staffing needs

Physical & Environmental Requirements

  • Frequent sitting with occasional walking and light lifting

  • Ability to grasp, reach, speak clearly, and listen attentively

  • Rare stooping or crouching

  • Visual acuity sufficient for computer-based work

  • Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning

  • Work is performed in a temperature-controlled, professional office or approved remote-work environment

  • Regular attendance and punctuality are essential functions of this role