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Remote Help Desk Analyst Jobs (NOW HIRING)

Pantheon Systems, Inc

Deal Desk Analyst

$21 - $28.75/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Dataminr

Deal Desk Analyst

$21 - $28.75/hr

See yourself at Dataminr As a Deal Desk Analyst, you will work in close partnership with our Sales ... Experience with supporting RFP responses #LI-REMOTE About Dataminr At Dataminr, we are a mission ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... Strong written and verbal communicator with the ability to collaborate effectively in a remote ...

Tines

Deal Desk Analyst

$127K/yr

This is a remote position that must be based in the Pacific time zone.* The Role We're hiring a ... Help manage order processing and prioritize effectively during periods of high volume, with ...

Apollo.io

Deal Desk Analyst

$21 - $28.75/hr

Beyond the throughput, you'll help guide quality standards, exception taxonomy, and intake criteria ... Build and own the Deal Desk operating system. Design and maintain the runbooks, approval matrices ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Cornerstone Capital Bank

Empower Help Desk

$21 - $28.75/hr

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower ... Experience utilizing remote control software to troubleshoot and resolve Empower support issues

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support.CompTIA Security+ CertificationCandidate must ...

ManTech International

Help Desk Support Specialist

$105K - $177K/yr

General information Requisition # R69970 Locations USA-Remote Work Posting Date 08/12/2026 Security ... Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software ...

New

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Summit 7 Careers

Service Desk Analyst

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

Horizon3.ai

Manager, Global Help Desk

... analysts or serving as a technical lead in a help desk or IT operations function * Experience supporting a distributed or remote-first workforce * Prior experience managing escalations, improving ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

More about Remote Help Desk Analyst jobs

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Cities with the most Remote Help Desk Analyst job openings:

What are the most commonly searched types of Help Desk Analyst jobs?

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States with the most job openings for Remote Help Desk Analyst jobs include:

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Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Deal Desk Analyst

Pantheon Systems, Inc

Remote

$21 - $28.75/hr

Full-time

Medical, Dental, Vision

Posted 22 days ago

Job description

About Pantheon
Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon's multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon's collaborative workflows.
The Role
Pantheon is scaling thoughtfully, and we want you to be a key player in our business transformation. As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting, acting as a trusted advisor to ensure scalable growth for the entire business. You are a strategic business thinker with excellent communication and collaboration skills, thriving in a fast-paced, dynamic environment. This position reports to our Senior Deal Desk Manager.
In this role, you will manage first-line approvals for the deal approval process, including complex deal structuring and accelerating deal closures. You will collaborate with sales and customer success teams to identify customers' critical business issues and assist in structuring transactions that align with both client requirements and customer needs.
What You'll Do
  • Serve as a trusted adviser to Sales on Enterprise deal-related matters.
  • Provide proactive support and guidance to Sales for creative deal structuring, alternative contract options, and value positioning.
  • Review Order Forms for accuracy, pricing, and compliance; perform to a specified set of metrics and service levels.
  • Manage the queue and approval process for sales orders, escalating as required.
  • Work closely with Sales Management, Finance, Legal, and Support teams.
  • Drive best practices to increase Deal Desk and sales efficiency and effectiveness across the organization, including identifying gaps or process issues.
  • Analyze and report on transaction trends, efficiency metrics, and areas for improving efficiency.
  • Deliver relevant training to new and existing salespeople on Deal Desk processes, order procedures, and overall QTC best practices.
  • Ensure adherence to and compliance with policies and procedures around revenue recognition and operational guidelines.
What you Bring to the Table
  • 3+ years of sales, finance or operations experience
  • Experience executing and managing complex software deals through the full order lifecycle, from initial structuring through approvals, negotiation and close
  • Detail oriented with the ability to multitask and prioritize at times of high volume
  • Deep understanding of quote-to-cash processes and contract lifecycle
  • Strong written and verbal communicator with the ability to collaborate effectively in a remote-first environment
  • Easy to work with - with a positive, collaborative attitude - you take the work seriously but not yourself!
  • Proficiency with Salesforce, CLM tool(s), CPQ tool(s)
What We Offer
We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
  • Industry competitive compensation and equity plan
  • Flexible time off, sick days, and 13 paid holidays
  • Comprehensive medical insurance including Health, Dental and Vision
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • In-office workspace (San Francisco)
  • Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
  • Events and activities both team-based and company wide that inspire, educate and cultivate

The US base salary range for this position is $91,000.00 - $113,700.00. This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location.
Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
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