ZipRecruiter

Log In

2

Remote Help Desk Analyst Jobs (NOW HIRING)

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

Participating in a 24/7 on-call rotation What They're Looking For: * 3+ years of Help Desk ... remote) * Excellent benefits, including 401(k) match and profit sharing * Stable, collegial ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Monitor the remote monitoring and management system alerts and notifications and respond ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

Apollo.io

Deal Desk Analyst

$129K - $161K/yr

By helping revenue professionals find the most accurate contact information and automating the ... Build and own the Deal Desk operating system. Design and maintain the runbooks, approval matrices ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Syntricate Technologies

Help Desk Support II Remote

$21 - $28.75/hr

Syntricate Technologies is seeking a Help Desk Support II professional to provide Salesforce and ... Microsoft Word, Excel, Google Suite • Excellent analytical and troubleshooting skills • Ability ...

Five9

Deal Desk Analyst

San Ramon, CA · On-site +1

$137K/yr

Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

SOSi is seeking a Help Desk Representative to support mission requirements for a structured ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...

Five9

Deal Desk Analyst

$52K - $137K/yr

Help ensure Best Practices are being implemented Key Requirements * Minimum 2+ years of experience ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Horizon3.ai

Global Help Desk Manager

... analysts or serving as a technical lead in a help desk or IT operations function * Experience supporting a distributed or remote-first workforce * Prior experience managing escalations, improving ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is ... Excellent organizational, analytical, and problem-solving skills with high-level attention to ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsRemote Help Desk Analyst Jobs

Remote Help Desk Analyst information

See salary details

$14

$24

$35

How much do remote help desk analyst jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Help Desk Analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a Remote Help Desk Analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

More about Remote Help Desk Analyst jobs
What cities are hiring for Remote Help Desk Analyst jobs? Cities with the most Remote Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Remote Help Desk Analyst jobs? States with the most job openings for Remote Help Desk Analyst jobs include:
What job categories do people searching Remote Help Desk Analyst jobs look for? The top searched job categories for Remote Help Desk Analyst jobs are:
Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Specialist

Help Desk Specialist

Cannon Search

Boston, MA • On-site, Remote

Full-time

Retirement

Posted 19 days ago

Job description

I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.
This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished, client-facing environment supporting attorneys and professional staff.
What You'll Be Doing:
  • Troubleshooting hardware, software, and application issues through resolution
  • Supporting Microsoft Office (2013/2016) environments
  • Managing user accounts and IT assets
  • Documenting tickets in a service management system
  • Contributing to knowledgebase articles and user training
  • Participating in a 24/7 on-call rotation

What They're Looking For:
  • 3+ years of Help Desk / Desktop Support experience
  • Strong troubleshooting and customer service skills
  • Experience in a law firm or professional services environment is highly preferred
  • Exposure to legal applications (iManage/FileSite a plus)
  • Someone composed, professional, and comfortable supporting senior-level users

Why This Role Stands Out:
  • 35-hour work week (Monday-Friday, 9-5)
  • Hybrid schedule (2 days remote)
  • Excellent benefits, including 401(k) match and profit sharing
  • Stable, collegial environment with long-term career potential

This is an ideal role for someone who values professionalism, teamwork, and being part of a firm where technology truly supports the business.
Interviewing Now! Apply to this post or email Dan Gilliam at email: dan.gilliam@cannonsearch.com
#BostonJobs #HelpDesk #DesktopSupport #ITSupport #HybridWork #Hiring

Apply