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Real Time Analyst Jobs (NOW HIRING)

Blew & Associates, P.A.

Zoning Analyst

Baltimore, MD · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Baltimore, MD · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Chicago, IL · On-site +1

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Nashville, TN · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Charlotte, NC · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Nashville, TN · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

First American

Zoning Analyst (in office)

New York, NY · On-site

$22.16 - $29.56/hr

... real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held ... time of posting. Pay is based on a number of factors which may include job-related knowledge ...

Blew & Associates, P.A.

Zoning Analyst

Richmond, VA · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Denver, CO · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Seattle, WA · On-site

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

Blew & Associates, P.A.

Zoning Analyst

Orlando, FL · Remote

Ability to meet time sensitive deadlines * Open to feedback and professional development ... Strong analytical, research, and problem-solving skills * Comprehensive understanding of zoning ...

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Showing results 21-40

All JobsReal Time Analyst Jobs

Real TIME Analyst information

See salary details

$43K

$52K

$63.5K

How much do real time analyst jobs pay per year?

As of Aug 6, 2026, the average yearly pay for real time analyst in the United States is $52,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $52,000.00 per year, depending on experience, location, and employer.

What is the difference between Real Time Analyst vs Workforce Analyst?

AspectReal Time AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like Workforce Management (WFM) are commonSimilar credentials; often holds degrees in business, analytics, or operations management; WFM certifications are also relevant
Work EnvironmentWorks in call centers or customer service environments, monitoring real-time operationsWorks across various industries, analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageCommonly employed in contact centers, telecommunications, and customer service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles focus on workforce data, a Real Time Analyst primarily monitors and adjusts staffing in real-time to ensure service levels, whereas a Workforce Analyst analyzes historical data to forecast staffing needs and improve efficiency. The roles often overlap but serve different operational functions within workforce management.

How does a real time analyst typically collaborate with other teams to ensure efficient workforce management?

A Real Time Analyst works closely with operations, workforce management, and team leaders to monitor call volumes, agent availability, and service levels throughout the day. They communicate real-time updates and recommend adjustments such as break rescheduling or overtime to maintain efficient staffing. Regular interaction with supervisors and reporting teams is key to quickly addressing any issues and ensuring targets are met. This collaborative environment helps maintain smooth operations and high customer satisfaction.

What is a real time analyst?

A real time analyst is responsible for monitoring call center agents to evaluate their performance and ensure excellent customer service. Their job duties include using real-time call monitoring software, listening into calls or reviewing call transcripts that are generated in real time, and intervening when necessary to avoid escalation of a difficult or unprofessional call situation. A real time analyst works closely with call center agents and managers to identify and address call center problems as they occur.

More about Real TIME Analyst jobs
What cities are hiring for Real Time Analyst jobs? Cities with the most Real Time Analyst job openings:
What are the most commonly searched types of Real Time Analyst jobs? The most popular types of Real Time Analyst jobs are:
Who are the top companies hiring for Real Time Analyst jobs? The top employers for Real Time Analyst jobs are:
What states have the most Real Time Analyst jobs? States with the most job openings for Real Time Analyst jobs include:
What job categories do people searching Real Time Analyst jobs look for? The top searched job categories for Real Time Analyst jobs are:
What are popular job titles related to Real Time Analyst jobs? For Real Time Analyst jobs, the most frequently searched job titles are:
Real TIME Analyst jobs near you
Infographic showing various Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $52,014 per year, or $25 per hour.

Real Time Analyst, Workforce Management

Labor First

Scottsdale, AZ • On-site

$50K - $60K/yr

Full-time

Posted 13 days ago

Job description

Description
LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.
The Real-Time Analyst (RTA) monitors operational performance in real time to ensure staffing aligns with business demand. This role analyzes contact volume, agent availability, adherence, and service levels while coordinating with operations leaders to make intraday adjustments that optimize customer experience and operational efficiency.
Role Responsibilities:
• Monitor real-time performance metrics such as service level, average speed of answer (ASA), abandonment rate, occupancy, and handle time.
• Track employee schedule adherence and identify variances.
• Manage intraday staffing by recommending overtime, voluntary time off (VTO), shift changes, or cross-skilling.
• Monitor call, chat, email, SMS, or work queue volumes and react to unexpected spikes or declines.
• Communicate staffing recommendations and operational updates to leadership and team members.
• Analyze trends throughout the day and provide interval reports.
• Escalate risks to service levels and recommend corrective actions.
• Collaborate with Forecasting and Scheduling teams to improve future staffing plans.
• Prepare daily operational reports and post-shift performance summaries.
• Ensure workforce management systems accurately reflect staffing activities.
Requirements
Qualifications:
Required:
  • 3-5 years of contact center or workforce management experience.
  • Experience with Vonage, Salesforce, Genesys Cloud CX, NICE CXone, Five9, and Avaya
  • Strong analytical and problem-solving abilities.
  • Advanced Microsoft Excel skills.
  • Experience of workforce management software (e.g., Verint, NICE IEX).
  • Knowledge of contact center KPIs and workforce management principles.
  • Excellent communication and decision-making skills.
  • Ability to work under pressure in a fast-paced environment.
  • Demonstrated ability to work independently while maintaining a consistent on-site presence.

Preferred:
  • Bachelor's degree or equivalent experience.
  • Experience as a Workforce Coordinator, Scheduler, or Contact Center Supervisor is beneficial.
  • Self-motivated professionals capable of making sound decisions independently in an on-site operational environment.

Apply