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Patient Service Representative Jobs (NOW HIRING)

Advocare LLC

Patient Service Representative

Deptford, NJ · On-site

$19/hr

The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other ...

Clinical Associates

Patient Service Representative

Towson, MD · On-site

$16.75 - $21.25/hr

We are seeking to add a Full Time Patient Service Representative to our team in Towson! Our ideal candidates must be willing to work in a team environment, which includes a call center, and go above ...

Advocare LLC

Patient Service Representative

Woodbury, NJ · On-site

$19/hr

The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting ...

Robert Half

Patient Service Representative

Blue Bell, PA · On-site

$18/hr

We are looking for a Patient Service Representative to support patient-facing service operations for a contract position located in the Greater Philadelphia Region. This role is ideal for someone who ...

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How much do patient service representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
More about Patient Service Representative jobs
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Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Service Representative

Patient Service Representative

Advocare LLC

Deptford, NJ • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 hours ago

Advocare LLC rating

7.9

Company rating: 7.9 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

105th of 886 rated healthcare providers

Job description

Job Type
Full-time
Description
The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required.
Advocare is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice doctors and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. As part of the team, you'll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.
Patient Service Representative Essential Functions:
  • Greets patients and verifies demographic information and appointment schedule.
  • Verifies and enters patient demographics in medical manager and copies pertinent insurance cards
  • Collect co pays. Make sure all checks received are dated, signed the correct amount is entered.
  • Places various documents in patient files (school notes, insurance forms in needed)
  • Confirm patient appointments.
  • Answers telephone, screens calls, takes complete messages, and provides information. Handle telephone information requests with courtesy, accuracy, and respect for patient confidentiality.
  • Understands and implements office procedure.
  • Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies.
  • Maintain confidentiality and use discretion when handling patient's medical records and information.

Required Skills/Abilities:
  • Able to use office equipment satisfactorily and handle paperwork/filing adequately.
  • Skilled in patient service principles by creating a pleasant waiting room atmosphere.
  • Skilled in establishing and maintaining effective working relationships with staff, patients, and the public.
  • Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
  • Ability to organize and prioritize tasks effectively.
  • Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system
  • Ability to maintain confidentiality and handle sensitive information.
  • Knowledge of reception tasks, care center policies/procedures, paperwork.
  • Knowledge of how to use office equipment including phone, computer, copy machine
  • Knowledge of patient service concepts and techniques.

Patient Service Representative Education and Experience:
  • High school diploma or equivalent required
  • One year of prior experience in a medical setting preferred

Benefits Available:
  • Multiple medical and prescription coverage options
  • Dental and vision care plans
  • Health Savings Accounts (HSAs), where applicable
  • Flexible Spending Accounts (FSAs)
  • Voluntary critical illness, cancer, and accident insurance
  • Voluntary hospital indemnity coverage
  • Voluntary short-term and long-term disability insurance
  • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
  • 401(k) retirement savings plan
  • Paid time off (PTO)
  • Commuter benefits
  • Group auto and homeowners insurance

Part-time Benefits:
  • Vision
  • Flexible Spending Accounts
  • MetLife Auto/Vehicle & Home Insurance Discounts

Salary Description
Staring Salary - $19.00/Hr

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