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Patient Service Representative Jobs in Wisconsin

ZOLL Medical

Patient Service Representative

Wausau, WI · On-site

$18.75 - $23.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Wausau, WI · On-site

$18.75 - $23.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Wausau, WI · On-site

$18.75 - $23.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Wausau, WI · On-site

$18.75 - $23.75/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

$16 - $20.50/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to ...

ZOLL LifeVest

Patient Service Representative

Kenosha, WI · On-site

$17 - $21.75/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Wisconsin

Patient Service Representative information

See Wisconsin salary details

$13

$19

$26

How much do patient service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient service representative in Wisconsin is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $21.59 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Wisconsin?

For Patient Service Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Wisconsin look for?

The top searched job categories for Patient Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Patient Service Representative jobs?

Cities in Wisconsin with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,457 per year, or $19.9 per hour.

Patient Service Representative

Madison Medical Affiliates

Mequon, WI

$15.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description


Patient Service Representative

Job Summary: A Patient Service Representative is the first line of contact between patients and our clinics and physicians. The Patient Service Representative follows Madison Medical standards of practice, policies and procedures and supports the philosophy by incorporating them into the clinic. This full time position reports to the Clinic Supervisor /Regional Director of Clinic Operations, and is located in Mequon, WI.

Responsibilities

  • Greets patients and visitors in a prompt, courteous, and helpful manner, performs patient check in and check out processes.
  • Answers incoming phone calls, screens calls, and takes messages and/or facilitates completion of call. Performs reminder calls prior to appointments.
  • Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
  • Completes patient registration and checks insurance eligibility for every patient to ensure payer information is correct and current.
  • Collects co-pays and prior balances from patients at the time of their visit.
  • Prepares charts for patient visits.
  • Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
  • Maintains work area and lobby in a neat and orderly manner.
  • Schedules patient appointments timely and manages physician's schedule according to their preferences.
  • Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
  • Obtain prior authorizations (radiology) using web based applications or via phone.
  • Performs other duties as assigned.

Key Qualifications & Characteristics

  • High School Diploma or GED
  • Strong data entry skills and ability to work with computer applications
  • Organized with a strong attention to detail in a fast paced environment
  • Strong and comfortable communicating with patients, peers, and physicians
  • Demonstrated ability to work well both independently and with co-workers in a team
  • Demonstrated ability to work with confidential information.

Perks & Benefits of Madison Medical:

  • Competitive PTO plan
  • Health insurance, vision, & dental
  • 401K employer contribution
  • Life Insurance and voluntary disability insurance
  • Monday through Friday clinic hours, no weekends, no holidays
  • Opportunity to be a part of Milwaukee's Premier medical practice


Employment Type: FULL_TIME

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