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Patient Service Representative Jobs in Racine, WI

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Milwaukee, WI · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Kenosha, WI · On-site

$17 - $21.75/hr

Patient Service Representative (PSR) Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representatives as an independent contract worker to ...

UroPartners LLC.

Patient Service Representative I

Kenosha, WI · On-site

$17 - $21.50/hr

The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They ...

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Patient Service Representative information

See Racine, WI salary details

$12

$18

$25

How much do patient service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient service representative in Racine, WI is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.05 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Racine, WI?

For Patient Service Representative jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Racine, WI look for?

The top searched job categories for Patient Service Representative jobs in Racine, WI are:

What cities near Racine, WI are hiring for Patient Service Representative jobs?

Cities near Racine, WI with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,513 per year, or $18.5 per hour.

Patient Service Representative

Outreach Community Health Centers

Milwaukee, WI • On-site

$17.25 - $22/hr

Other

Posted 8 days ago

Job description

Patient Service Representative

Outreach Community Health Centers, Inc. is seeking a professional, compassionate, and customer-focused Patient Service Representative to support the daily operations of our health center.

Under the direction of the Patient Services Representative Supervisor, the Patient Service Representative serves as an important point of contact for patients and visitors and provides essential administrative and front-desk support. Responsibilities include greeting and assisting patients, registration, appointment scheduling, telephone coverage, insurance verification, referrals, payment collection, and maintaining accurate patient information.

The ideal candidate will demonstrate excellent customer service, strong attention to detail, professionalism, and the ability to work effectively in a fast-paced healthcare environment.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

  • Greet patients and visitors and direct them to the appropriate person or destination.
  • Assist patients with special needs and provide support as appropriate.
  • Answer incoming telephone calls, respond to inquiries, direct calls to appropriate personnel, and accurately document messages.
  • Provide registration and financial forms and ensure required information is completed accurately.
  • Register new and established patients in accordance with established protocols.
  • Verify, update, and maintain accurate patient demographic information.
  • Accurately enter confidential health, demographic, financial, and insurance information into the appropriate computerized systems.
  • Verify insurance eligibility and update effective and termination dates as necessary.
  • Schedule patient appointments according to established scheduling protocols.
  • Provide appointment reminders and assist patients with scheduling needs.
  • Obtain insurance pre-certification or authorization when required.
  • Process patient referrals and other administrative requests according to established procedures.
  • Collect patient payments and reconcile daily cash receipts.
  • Maintain strict patient confidentiality and comply with organizational policies and applicable privacy requirements.
  • Provide exceptional customer service and treat patients, medical staff, coworkers, and visitors with courtesy, professionalism, and discretion.
  • Receive, sort, and distribute incoming mail and correspondence to the appropriate individual, department, or file.
  • Assist medical providers and clinical staff with clerical and administrative tasks.
  • Attend staff meetings, required trainings, and safety/OSHA education sessions.
  • Cross-train with other clinic positions as appropriate to support operational needs.
  • Follow all organizational policies, procedures, safety requirements, and work rules.
  • Maintain departmental housekeeping and organizational standards.
  • Complete special projects and other duties as assigned.
Minimum Qualifications

To be considered for this position, candidates must meet the following requirements:

  • High school diploma or GED required; some college coursework preferred.
  • Six (6) to twelve (12) months of related experience in a fast-paced customer service environment, preferably in a healthcare setting.
  • Healthcare experience preferred.
  • Insurance verification experience strongly preferred.
  • Experience with Epic preferred.
  • Knowledge of medical terminology preferred.
  • Bilingual proficiency strongly preferred.
  • Strong attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
  • Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public.
  • Ability to maintain confidentiality and handle sensitive patient information with professionalism and discretion.
Vaccination Requirement

Outreach Community Health Centers requires employees in certain departments to be fully vaccinated against COVID-19, MMR, Varicella, and Influenza, in accordance with organizational policies and applicable requirements.

Outreach Community Health Centers, Inc. is an Equal Opportunity Employer

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